Housekeeping is an integral part of the areas into which a lodging operation is divided.

Housekeeping’s primary communication takes place with the front office and engineering departments

A strong relationship must exist with all the other departments ◦ Security◦ Restaurant◦ Reception◦ Kitchen◦ Laundry◦ Maintenance◦ Hall porter◦ Accounts

Interdepartmental Communication 1

The front office must know at a given moment what rooms have been cleaned and are available for occupancy

Front office provides the A&D list Housekeeping informs front office about rooms

off Housekeepers reports Occupancy list Informs of extra charges Uniforms Complaints

Interdepartmental Communication 2

Services requiring attention Re-decoration arrangements

◦ Time involved◦ Rooms prepared in advance

Uniforms Care of equipment

Interdepartmental Communication 3

Wage information◦ Pay increases◦ Overtime◦ Bonuses awarded etc

Invoices and inventories Patty cash Orders for equipment and supplies

Interdepartmental Communication 4

Fire prevention Theft precaution Lost property procedures Key control

Interdepartmental Communication 5

Linen requirements◦ Receipt of dirty◦ Issue of clean

Guest laundry Uniforms

Interdepartmental Communication 6

Linen◦ Dirty◦ Clean

Flowers Room service trays Cleaning arrangements Uniforms

Interdepartmental Communication 7

EMT list Luggage removal Loan of staff for messages and help house

porters Dry cleaning or laundry Issue of linen during night and when

housekeeping is closed Uniforms

Interdepartmental Communication 8

Linen ◦ Dirty to housekeeping◦ Clean from housekeeping

Cleaning arrangements

Interdepartmental Communication 9