Communication

C Suite

Middle Managers - Potential Employers

Customers

By Al Diaz, MBA, PMP, CBA

When Communicating with a

C Suite

U.S. President Woodrow Wilson

“if I am to speak 10 minutes I need a weeks worth of preparation but if I am to speak for an hour I am ready now”

Brevity

Unless Specifically Asked No Yes

Methodology X

History X

Approach X

Marketing X

Facts X

Qualification X

Yourself X

Building Personal Rapport X

C Suite

Building Personal Rapport

Ask open ended questions

Praise your team

Be specific

Listen to / and talk about… their

Goals, Issues, Challenges

C Suites are impress by the quality of the question

Challenge conventional thinking

Be Passionate about Curiosity

We have all heard about people that talk too much

You never hear about people that listen too much

Communication and

Middle Management

• Teresa Amabile, a professor at Harvard Business School and co-author of The Progress Principle, says middle managers are in a "sandwich situation." They're squeezed between the interests of upper managers and employees.

You

Operations, Finance, HR, Sales, Supply Chain, Manufacturing, Marketing… Thier focus is onCommunication, Execution & Details

Contribute by utilizing …PDSA Model

Q: What are we trying to accomplish?

Plan, Do, Study, Act

Plan, Carry out the plan, Analysis & Feedback, Plan the Next Cycle

Communication & Potential Employers

the pitch

Let me tell you about myself?

I graduated…I have a degree in…I worked on the following projects…I belong to the following biz organizations…My interest include…

The interviewer is testing your ability to interact with others.

YOU FINISH – PAUSE – AND NOW

YOU GET A POLITE SMILE

Did you come here to get a polite smile

I SURE HOPE NOT

What did you learn?

What did they learn about you?

FACTS

FACTS can sometimes be BORING

Will someone please ask me a question

Here’s one…

Can you tell me about the position?

Wrong Question

Right Question

What business are you really in?The Ritz Carlton is not in the hotel business…they

are in the life style business

What do your customers value most?Making Things Easy = Reduce Complexity,

Money = Improve ROI, World Class Service

Other HR Type Questions

What Are Your Greatest Weaknesses?

Determining your ability to overcome obstacles.

Where do you see your self in 5 years?

Listening for long-term goals, career development plan

How would your fellow students describe you?

Gives a glimpse of how you view yourself and what you

believe are your most important attributes.

What are your hobbies?

Looking for interest, priorities, and fit

What hiring managers want to here?

How you

would contribute

speak of others

have overcome obstacles

can articulate both sides

outline your unique …

experience, education, credentials

Communication with

Customers and Stakeholders

Over 90% of the people you come in contact with are

YOURCustomers / Stakeholders

Make it easy for your customer

Be a good listener

Limit customer touches

Anticipate their needs

Take action

Be Available

Look to say…Yes

Sit on the Cactus

Golden Rule

Self Talk (inner voice)

is important when

speaking to your

Customers and Stakeholders

What are you?

Wandering Generality

Meaningful Specific

Each of you have a dream

A dream to give back

Will you be part of the clean up?

The World needs cleaning up.

Communication

Starts with YOU

Self Talk - Inner Dialog

YOU HAVE TOO

YOU SHOULD

JUST GET IT DONE

Fear of Failure

Overwhelmed

Pressure

Try Harder

Work Longer

Lose Motivation

Resentment

Escape

Judgment

Guilt

Negative Affects

Relationships Suffer

Frustration

Trigger

Anger

Exhaustion

Dreadfully Done

JudgmentSpecifically

Our work is held up for Judgment

Is your self esteem tied to your work ? …hence judgment

Become Aware – Wake Up

Your self worth

is not measured by other peoples

grades, evaluation or judgments

So much of your success is dependent on you

Yes we’ve all heard it before

Its not what you know…It’s who you know

Right place…Right Time

Money or Luck

I am not here to tell you life is fair, it’s not

but it’s what you do…with what you got

don’t sit there and tell me you can’t

if you do… you won’t last

NOW…

GO OUT

AND SOLVE

REALLY HARD PROBLEMS

Books to Read…

• In Search of Excellence

– By Tom Peters

• The First 90 Days– By Michael D. Watkins

• The 5th Discipline

– By Peter Senge

• The Future of Management

– By Gary Hamel

• Influencer – The power to change anything

– By Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, Al Switzler

• The Why of Work – How great leaders build abundant organizations that win

– By David Ulrich, Wendy Ulrich, Marshall Goldsmith

Books to Read…

• The Tao of Psychology: Synchronicity and the Self:

- By Jean Shinoda ...

• Emotional Intelligence- By Daniel Goleman

• Authentic Happienss

- By Martin E. P. Seligman

• Original Blessing – By Mathew Fox

• A Gift of Positive Thinking– Gill Farrer-Hall