Communication skills_RR
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Transcript of Communication skills_RR
COMMUNICATION SKILLS
Created & Presented by:
Rakesh Ranjan
COMMUNICATION IS A SERIES OF EXPERIENCE OFHearing
Smell
Seeing
TasteTouch
•Communication is the process of exchanging information by the use of words, letters, symbols, or nonverbal behavior in a meaningful way.
•Communication is a two-way process of reaching mutual understanding.
• The term ‘communication’, derived from a Latin term ‘communicare’. It means ‘to exchange’.
•By changing the word order in a sentence, you can change it’s meaning, and make it meaningless. E.g.: I eat rice only. Or, I only eat rice.
COMMUNICATION: A DEFINITION
COMMUNICATION SKILLS
• Communication skills is the ability to use language (receptive) and express (expressive) information.
• Effective communication skills are a critical element in your career and personal lives.
•Find Out what your Listener wants•Know what you want to say
o Control Fearo Stop Talking and Listeno Think before you talko Believe in your messageo Repeat Major Pointso Find Out what your Listener wants
EFFECTIVE COMMUNICATION
Effective Communication
Improved stakeholder
response
Stronger decision making
Steadier work flow
Clearer promotional
materials
Enhanced professional
image
Quicker problem solving
Stronger business
relationships
Increased productivity
COMMUNICATION GOALS
To get and give information
To persuade
To ensure understanding
To get action
To change behavior
Communication is the process of sending and receiving information among people…
STEPS IN THE COMMUNICATION PROCESS
SENDER RECEIVER
Feedback
receiver sender
Noise
Use of channel to transmit the message
COMMUNICATION CODE SCHEME
•To express desire
•To share feeling
•To share ideas and thoughts
•To share knowledge and opinion
•To giving or providing information
•To seeking information
•To express emotions
•To make connection with others
•For entertainment and enjoyment in social situation
•……. etc.
NEED OF COMMUNICATION
•VERBAL
•NON VERBAL
•WRITTEN OR PICTORIAL
TYPES OF COMMUNICATION
Written Verbal Non-VerbalLetters/Memos Face-to-face Conversations Gestures E-mails/Faxes Interviews Body languageNotices Telephone calls Tone of voiceCirculars Meetings FacialBooks Seminars expressionsNewsletters Conferences Reports Dictation Proposals Instructions Research papers Presentations Bulletins Group discussions Brochures Video conferences Manuals Voice conferences Posters Hand-outsIn house journalsTraffi c signals
TYPES OF COMMUNICATION
Communication Involves Three Components
•Verbal Messages - the words we choose
•Para verbal Messages - how we say the words
•Nonverbal Messages - our body language
These Three Components Are Used To •Send Clear, Concise Messages
•Receive and Correctly Understand Messages Sent to Us
HOW TO COMMUNICATE EFFECTIVELY
Effective Verbal Messages•Are brief, succinct, and organized
•Are free of jargon
•Do not create resistance in the listener
SENDING MESSAGES
Nonverbal MessagesNonverbal messages are the primary way that we communicate emotions
SENDING MESSAGES
Facial Expression
Postures and Gestures
Para verbal MessagesPara verbal communication refers to the messages that we transmit through the tone, pitch, and pacing of our voices.
SENDING MESSAGES
WHAT MAKES A GOOD COMMUNICATOR?
Clarity
Integrity Timing
Adequacy
•Maintain eye contact with the audience
•Body awareness
•Gestures and expressions
•Convey one's thoughts
•Practice effective communication skills
TIPS TO GOOD COMMUNICATION SKILLS
At Last
• It is two way.
• It involves active listening.
• It reflects the accountability of speaker and listener.
• It utilizes feedback.
• It is free of stress.
• It is clear.
EFFECTIVE COMMUNICATION ...
7 Cs
•Clear
•Concise
•Concrete
•Correct
•Coherent
•Complete
•Courteous
CHECKLIST OF CLEAR, EFFECTIVE
COMMUNICATIONSCRAP• Situation• Complication• Resolution• Action• Politeness
5W1H• What• Why• Who• When• Where• How
AT LAST, REMEMBER …
The total impact of a message breaks down like this:
• 7 percent verbal (words)
• 38 percent vocal (volume, pitch, rhythm, etc.)
• 55 percent body movements (mostly facial expressions)
Hello!
Rakesh RanjanCell: +91 9074 256 108
E-mail: [email protected]: rakeshranjan.rti
Twitter: rakeshranjanrdsSkype: rakeshranjanrds1
THANK YOU!
Best Practices Foundation1 Palmgrove Road,Victoria Layout,Bangalore - 560 047,Karnataka, India.
Tel: +91-80-25301861Email: [email protected]
Web: www.bestpracticesfoundation.orgFacebook: bestpracticesfoundation