Communication skills when working with people with a hearing loss Martin Lawlor.
-
Upload
sherilyn-horton -
Category
Documents
-
view
214 -
download
0
Transcript of Communication skills when working with people with a hearing loss Martin Lawlor.
![Page 1: Communication skills when working with people with a hearing loss Martin Lawlor.](https://reader035.fdocuments.in/reader035/viewer/2022081520/5697c0301a28abf838cda7f5/html5/thumbnails/1.jpg)
Communication skills when working with people with a hearing loss
Martin Lawlor
![Page 2: Communication skills when working with people with a hearing loss Martin Lawlor.](https://reader035.fdocuments.in/reader035/viewer/2022081520/5697c0301a28abf838cda7f5/html5/thumbnails/2.jpg)
2
Get their attention
Before you start to speak ensure you are in the same room as the person and you have their full
attention
![Page 3: Communication skills when working with people with a hearing loss Martin Lawlor.](https://reader035.fdocuments.in/reader035/viewer/2022081520/5697c0301a28abf838cda7f5/html5/thumbnails/3.jpg)
3
Don’t cover your mouth
Speak clearly, not too slowly and use normal lip movements, natural facial expressions and gestures.
![Page 4: Communication skills when working with people with a hearing loss Martin Lawlor.](https://reader035.fdocuments.in/reader035/viewer/2022081520/5697c0301a28abf838cda7f5/html5/thumbnails/4.jpg)
4
Don’t shout
Keep your voice at a normal level. It is uncomfortable for hearing aid users and it looks
aggressive.
![Page 5: Communication skills when working with people with a hearing loss Martin Lawlor.](https://reader035.fdocuments.in/reader035/viewer/2022081520/5697c0301a28abf838cda7f5/html5/thumbnails/5.jpg)
5
Don’t speak too fast
If someone doesn’t understand what your saying, try saying it in a different way
and slow down.
![Page 6: Communication skills when working with people with a hearing loss Martin Lawlor.](https://reader035.fdocuments.in/reader035/viewer/2022081520/5697c0301a28abf838cda7f5/html5/thumbnails/6.jpg)
6
Face the person
Always turn and face the person, this helps them pick up any visual clues you might
give them.
![Page 7: Communication skills when working with people with a hearing loss Martin Lawlor.](https://reader035.fdocuments.in/reader035/viewer/2022081520/5697c0301a28abf838cda7f5/html5/thumbnails/7.jpg)
7
Find a suitable place to talk, with good lighting, away from noise and distractions.
Don’t turn away while speaking
![Page 8: Communication skills when working with people with a hearing loss Martin Lawlor.](https://reader035.fdocuments.in/reader035/viewer/2022081520/5697c0301a28abf838cda7f5/html5/thumbnails/8.jpg)
8
Use plain language and don’t waffle
Get to the point
![Page 9: Communication skills when working with people with a hearing loss Martin Lawlor.](https://reader035.fdocuments.in/reader035/viewer/2022081520/5697c0301a28abf838cda7f5/html5/thumbnails/9.jpg)
9
• Get the persons attention• Don’t cover your mouth• Speak clearly• Don’t mumble• Don’t shout• Pick a good place to talk• Get to the point
Remember
![Page 10: Communication skills when working with people with a hearing loss Martin Lawlor.](https://reader035.fdocuments.in/reader035/viewer/2022081520/5697c0301a28abf838cda7f5/html5/thumbnails/10.jpg)
10
• Deaf or hard of hearing can use the service• Operator controlled• Available any time• Free to use (operated by RNID)• Requires text/screen phone• Conversation is typed in real time by operator• Operator can read out messages for caller if
someone does not have a text phone
Typetalk & TextDirect
![Page 11: Communication skills when working with people with a hearing loss Martin Lawlor.](https://reader035.fdocuments.in/reader035/viewer/2022081520/5697c0301a28abf838cda7f5/html5/thumbnails/11.jpg)
11
Current hearing aids
• Batteries last approx 2 weeks• To turn it off open the battery
compartment• The squealing noise means the ear
mould is not fitted properly or there is a build up of wax
• If not working change the battery and test by cupping it in your hands this should make it squeal
![Page 13: Communication skills when working with people with a hearing loss Martin Lawlor.](https://reader035.fdocuments.in/reader035/viewer/2022081520/5697c0301a28abf838cda7f5/html5/thumbnails/13.jpg)
Visual & Hearing Impairment Service
Visual & Hearing Impairment Team
Faseman House
75 Faseman Avenue
Tile Hill
Coventry
Tel: 7678 5250
Email: Visual&Hearing.impairment@coventry.
gov.uk
![Page 14: Communication skills when working with people with a hearing loss Martin Lawlor.](https://reader035.fdocuments.in/reader035/viewer/2022081520/5697c0301a28abf838cda7f5/html5/thumbnails/14.jpg)
Deaf Awareness Quiz
![Page 15: Communication skills when working with people with a hearing loss Martin Lawlor.](https://reader035.fdocuments.in/reader035/viewer/2022081520/5697c0301a28abf838cda7f5/html5/thumbnails/15.jpg)
Deaf people follow better if you raise your voice and shout?
1. True
2. False
![Page 16: Communication skills when working with people with a hearing loss Martin Lawlor.](https://reader035.fdocuments.in/reader035/viewer/2022081520/5697c0301a28abf838cda7f5/html5/thumbnails/16.jpg)
All deaf children have deaf parents
1. True
2. False
![Page 17: Communication skills when working with people with a hearing loss Martin Lawlor.](https://reader035.fdocuments.in/reader035/viewer/2022081520/5697c0301a28abf838cda7f5/html5/thumbnails/17.jpg)
Sign language is international
1. True
2. False
![Page 18: Communication skills when working with people with a hearing loss Martin Lawlor.](https://reader035.fdocuments.in/reader035/viewer/2022081520/5697c0301a28abf838cda7f5/html5/thumbnails/18.jpg)
If you don’t know sign language, what is the best way
to communicate?
1. Mouthing words
2. Shouting
3. Writing down words
4. Using an interpreter
![Page 19: Communication skills when working with people with a hearing loss Martin Lawlor.](https://reader035.fdocuments.in/reader035/viewer/2022081520/5697c0301a28abf838cda7f5/html5/thumbnails/19.jpg)
Hearing aids restore hearing to normal
1. True
2. False
3. Depends on the hearing aid
![Page 20: Communication skills when working with people with a hearing loss Martin Lawlor.](https://reader035.fdocuments.in/reader035/viewer/2022081520/5697c0301a28abf838cda7f5/html5/thumbnails/20.jpg)
Deaf people take a different driving test to hearing people
1. True
2. False
3. Only in Scotland
4. In England and Wales
![Page 21: Communication skills when working with people with a hearing loss Martin Lawlor.](https://reader035.fdocuments.in/reader035/viewer/2022081520/5697c0301a28abf838cda7f5/html5/thumbnails/21.jpg)
There are hearing dogs for the deaf just like there are guide
dogs for the blind
1. True
2. False
![Page 22: Communication skills when working with people with a hearing loss Martin Lawlor.](https://reader035.fdocuments.in/reader035/viewer/2022081520/5697c0301a28abf838cda7f5/html5/thumbnails/22.jpg)
All deaf people can lip read
1. True
2. False
![Page 23: Communication skills when working with people with a hearing loss Martin Lawlor.](https://reader035.fdocuments.in/reader035/viewer/2022081520/5697c0301a28abf838cda7f5/html5/thumbnails/23.jpg)
You know when a deaf person has understood you because
they nod in agreement
1. True
2. False
3. Maybe
![Page 24: Communication skills when working with people with a hearing loss Martin Lawlor.](https://reader035.fdocuments.in/reader035/viewer/2022081520/5697c0301a28abf838cda7f5/html5/thumbnails/24.jpg)
Can a deaf person use a telephone?
1. Yes
2. No
3. Depends on the phone