Communication Skills and Techniques
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Transcript of Communication Skills and Techniques
LINKING Communication skills and techniquesHave the tools to express yourself and get it done [email protected] http://kdarmon.free.fr
Introduction
Communication is not what is SAID
But what is heard
That SYNAPSE is COMMUNICATIONAnd the mission is ENGINEERING THE LINK
BRIDGING THE GAP HARMONIOUSLY RATHER THAN CONFLICTUALLMINIMIZING LES DERAPAGES
WHO I AM
New York 1979-1990
France 1990 au present
DIRECTOR/MANAGERMARKET RESEARCHGrey Advertising; Lintas Advertising; BBD&O Advertising; AHP/Wyeth Transformeddataintoactionable marketingstrategy. Providedcreativevisionsfor developingnewproducts,campaigns andmediaexecutions. Workedwithmarketingtodevelop winninglineextensions. Teamedwithaccount management/creativeteamtocome upwithinspiringnewbusiness pitchesandcampaigns. Accounts Managed: Pepsi Cola Company, Unilever, General Electric, Procter and Gamble, Kraft-General Foods, Fort Lauderdale Tourism,
ENGLISHCOMMUNICATION TRAINERANDCOACHIndependent; Transfer; AAA Presentations; Comundi
Create and facilitate English management seminars on Presentation Skills, Result-Oriented Meetings, Negotiations, Socializing, Technical Exchanges, Conflict Resolution, Active Listening, Cultural Differences, Positive Thinking and Team Building Train on all English business skills and strategic communication needs as well as classical vocabulary, speaking, telephoning, writing, etc.
AgendaMy approach The
common threads interwoven in all my training The seminars I often give Techniques broken down
My approach begins in the synapse between the speaker and the listener
Its not what you sayButHOWyousayit, and
you do have quite a reportoire to choose from
Communication SkillsLearn techniques
Know what you to say Active listening Linking
Structuring
ADAPT IT TO YOUR STYLEAnd, importantly DEVELOP YOUR OWN STYLE.
Language is the tool to communicate to others and project our persona at the same time. How do you want to be viewed by others? dynamic knowledgeable ? Can you characterize different people? Based on what? How much of it is the way they respond to you?
DO YOU KNOW YOUR STYLE?Thats the starting thread.
work to maximize it Direct Indirect Open Closed Formal Informal Personal Impersonal
THE COMMON THREADS INTERWOVEN INTO ALL MY TRAININGEach person has their own style Theres no such thing as an error; its all feedback Its all about having the right strategy Have confidence in yourself; mettez-vous en valeur Constructive feedback to indicate how to grow from where you are Realistic role plays to rehearse and develop confidence
MY TOOL KITUse of advertising communication techniques Nlp Management skills Role plays Filming Constructive debriefing
Other examples of
Techniques:
Active
listening Reformulation Matching Linking Cooperation communication
Learn techniquesFor every management skill there are a series of techniquesFor example:
ConvincingAble to develop a Logical argument that Shows how to overcome barriers Or satisfy needs
Active listening
Identifying the obstacles to overcome; needs to emphasize
The seminars I givePRESENTATIONS MEETINGS NEGOTIATIONS SOCIALIZING Stepping in- NLP based Conflict resolution Team building Cultural differences Positive thinking Customized work
EXAMPLES OF SEMINARSPRESENTATIONSConvincing Memorable Dynamic Target Identify the key message Structure Link Package Repeat
MEETINGS
Stay focused Avoid conflicts Get results
Chairing techniques Techniques to soften/emphasize Reformulation Find the links to create synergy Active listening Matching techniques Questioning techniques Out of the box/ lateral thinking to find win-win solutions Intensifying/softening communication Creating first impressions Making small talk Listening/Questioning/balancing the exchange
NEGOTIATIONS
Create rapport identify interests Be creative to find original exchanges Express opening communication
SOCIALIZING
Introductions Create rapport Keep the conversation going
An example:PRESENTATIONS
TREAT YOUR PRESENTATION
LIKE AN AD
Target & Position your Ideasthe 5 wsDetermine what your key message is1. Who The audience The target
2. Why are you standing in front of these people?
what
CREATE YOUR STORY
Identify the key support, and LINK them in a meaningful way
STRUCTURE ITBUThow are you going to tell it so the audience stays with you???? Thats your structure!
A classical presentationintro Idea 1 Idea 2conclusion
A
presentation
whatbody development
conclusion
Make it relevant and memorableTake your ideas and illustrate them Use techniques to create strong word images
A picture says 1000 words
MINIMIZING CONFLICTSAY WHAT YOU CAN DO AND NOT WHAT YOU CANT MAKE SUGGESTIONS INSTEAD OF HARSH CRITIQUES USE COOPERATIVE APPROACH BENEFIT OF THE DOUBT PUT YOURSELF IN THE OTHERS SHOES
MeetingsIdentify the hidden agenda Stay on target to reach objectives Encourage clear exchange Empower team members Minimize conflicts
WHY: LINKING?I am talking on the phone to a foreign person. Do I care about my grammar? No, I am concerned that they understand me. So I purposely use broken English or Franglophone Same situation but now Im speaking with London. Do I care about grammar? Are you crazy, must you really ask? OF COURSE I AM! Its the queens language. As a global manager youve got to be concerned with developing relationships: Linking
Communication is not what you say, but, what is heard: What does this mean?To be heard I have to communicate in a way that the other person can understand, using their referencesThis means that I need to use language that is tailored to them To their way of seeing things; their culture and style