Communication Skills -Amoeba
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Transcript of Communication Skills -Amoeba
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First Impression?
It takes just a quick glance, maybe
three seconds, for someone toevaluate you when you meet for the
first time.
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Be on Time
Be Yourself, Be at Ease
Smile!
Be Open
Small Talk Be Positive
Be Courteous And Attentive
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Communication is not dependant
only on words it can also bethrough your body language and
tonality
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One sentence can Make a bigdifference..
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Assumption is communicationsgreatest enemy
Dont Assume
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Research shows, communication is
body language55%
words7%
style
38%
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Ways & effects of Communication
More Flexible, Less Accuratebut responsive(Grapevine/Rumors)
Informal
Less Flexible, More Accuratebut less responsive(JAGRITI)
Formal
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What is Communication
The art of getting your message acrosseffectively through:
Visuals leaves greatest impact
Body Language can make wonders
Spoken words first & simplest way
Written words reflects importance
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Types & Methods
Television, Newspaper,Magazines, Internet
Multimedia
Photographs, Paintings, Videos,Film
Visuals
Facial expressions, Actions, VoiceTone, Silence, Stance
Gestures
Conversations, Interviews,
Phone Calls, Requests
Spoken
Letters, Memos, ReportsWritten
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Communication : The Flow
Sender ReceiverMessage
Feedback
Channel
Perception
DeliveryFormulating
Response
Understanding
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Barriers to Effective Communication
Personal Barriers
Your style and character (rude, polite, shy, outspoken) Preparation & presentation
Lack of clarity (pronunciation, pitch, etc.)
Lack of credibility
Timing
ProperPronunciationCommunication Help Pen
Buffalo Career Guest
Colonel Buffet Bouquet
Rendezvous Bulb Fax
Prakash Pradeep Chandrajeet
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Barriers to Effective Communication
Organizational Barriers
Culture
Environment
Size & structure
Pace of activity
Process Barriers Channel/Medium
Irrelevant Information loading
Lack of Response or Feedback
Inappropriate Questions
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Overcoming the Barriers
Say to yourself, I will get Response
Come up with a topic for discussion everyday
Start improving upon pronunciation
Develop habit of reading start with the English newspaper / Comics
Understand first, then communicate
Dont be afraid of asking questions
Effective Communication
Is scarcer than quality water
Is measured by results or actions
Does not need to be very complex Is aimed at informing others
Is complete and clear
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SPEAKING SKILLS
A wise man reflects before be speaks;a fool speaks, and then reflects on
what he has uttered.
- French Proverb.
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Take initiative
Be polite
Be pleasant (smile, jokes)
Be clear and concise (tone, accent, emphasis, pronunciation)
Cite negative opinions honestly, but in a positive manner
Seek Feedback
While Speaking In-Person
While Speaking over Phone Write down in advance what you want to say and in what order
Smile
Speak slowly
Always be polite and friendly For long messages, follow a script
Get confirmation
Monitor your time
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Facial ExpressionsGestures
Posture
When the mouse laughs at the cat there is a hole nearby.-Nigerian proverb
Body Language
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Body Language
Frustration
Clearing throat, "whew" sound,
Whistling, smoking, pinching fleshcovering mouth, jiggling money or keys,tugging ears, wringing hands.
Short breaths, "tsk" sound,
tightly clenched hands,wringing hands, Fist like gesturespointing index fingerrubbing hand through hairrubbing back of neck.
Nervousness
Confidence
Steepled hands, hands behindback, back stiffened, hands incoat pockets with thumb out,hands on tapels of coat
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Defensiveness
Arms crossed, sidewaysglance, touching-rubbingnose, rubbing eyes, buttoned
coat, drawing away
InsecurityPinching flesh, chewingpen, thumb over thumb,biting fingernail
Cooperation
Upper body in sprinter'sposition, open hands, sittingon edge of chair, hand to facegestures, unbuttoning coat.
OpennessOpen hands,unbuttoned coat
Similarly there are many body languages.
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WRITING SKILLS
Write to be understood, speak to be heard, read to grow..
-Lawerence Clark Powell (American Writter)
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Clarity in Writing
Rs 1000000000
Rs. 10,00,00,000/-
Rs. 10 Crore
While Writing
Plan what you want to say in your letter/ report
Reread the letter when you have finished
Check spelling & punctuation, then send
Use simple language avoid ambiguous words
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While Writing
KISS (Edit the letter by cutting ruthlessly).Be kind to others eyes (font size, clarity)
Be creative (use tables, graphs)
Use the language YOU are better at
Visualize the reader when you are writing
Dont write unbroken paragraphs
Use numbered paragraphs to make cross-referencing easier
Punctuation plays the role of body language in writing
Use headings and subheadings.
Use ruled sheets instead of plain ones.
Dont print without thoroughly checking your sources.
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LISTENING SKILLS
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Listening why is it important?
Speaking
9%
16%
30%
45%
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to receive information
to understand effectively
to enhance clarity
to empathize
Objective of Listening is
So, while Listening
Avoid distractions
Do not interrupt unnecessarily Be active (show interest)
Paraphrase what youve heard
Throw an echo
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The Listener keeps looking at the speaker
The Listeners body is in open position
The listener is smiling with a pleasant &
encouraging expression
Listener looks relaxed but alert, neither tensenor slouching
Listener utters humming sounds
What Listening Looks like...
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PRESENTATION SKILLS
Our work is the presentation of our capabilities
- Edward Gibbon (England Emperor)
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(Bring out the presenter in you)
What is the biggest fear of all:
While Presenting
0
51015202530354045
Top Fears %
Top Fears %
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9 Steps to become a GooD Presenter
1. Audience Analysis (Who? What? When Where?)2. Set the Objectives
3. Research (Collect info to prove points, Boldly leave stuff out[facts & figures], refer back to objectives)
4. Prepare Compelling Presentation ( Introduce, Discuss, Conclude)5. Visual Aids (A picture is worth a 1000 words, Use proper media)
6. The rule of three
7. Rehearse, Rehearse, Rehearse If you fail to prepare, prepare tofail !! (Practice out loud, learn your script & Video yourself)
8. Delivery (Be confident, 2-way comm, E2E contact, relatepersonally, Control your Speech [pace, Volume & Voice],Remember to breathe, Posture, Fiddling[Dont do it], Smile,Gestures & Movements)
9. Questions are good (Always say Thank you)
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I HEAR, I forget
I SEE, I rememberI DO, I understand
Keep in mind: Winners Never Quit and
Quitters never win
THANK YOU