Communication skills 737

Effective Communication Skills

By :- Santosh Salve

Employee id :- 16914

Copyrights ©2009 to 2011. TechModi. Inc All Rights

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Objectives

Define and understand communication and the

communication process

List and overcome the filters/barriers in a

communication process

Practice active listening

Tips to improve verbal and non verbal communication


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What are the most common ways

we communicate?

Written Word


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What is Communication?

Communication is the transmission of an idea or feeling so that the

sender and receiver share the same understanding.

Communication is not a mysterious process.

It takes place when the ideas from your mind are transferred to

another’s and arrive intact, complete, and coherent.Copyrights ©2009 to 2011. TechModi. Inc All Rights

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The Communication Process

SENDER

(encodes)

RECEIVER

(decodes)Barrier

Barrier

Medium

Feedback/Response


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Types of Communication

One-way communication

Two-way communication

One to many


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Components of Communication

Verbal Communication

Vocal communication

Non-verbal communication


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Features of Effective Communication

Active Listening

Eye contact

Posture

Simple language

Questioning skills


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Benefits of effective communication

Quicker problem solving

Better decision making

Steady work flow

Strong business relations

Better professional image


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Barriers to communication

Noise

Inappropriate medium

Assumptions/Misconceptions

Emotions

Language differences

Cultural differences

Poor listening skills

Use of jargon

Distractions


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http://images.google.com/imgres?imgurl=http://www.aperfectworld.org/clipart/communications/transmitter.gif&imgrefurl=http://www.aperfectworld.org/communications.htm&h=184&w=158&sz=10&tbnid=0fM59eH1DFUJ:&tbnh=96&tbnw=82&hl=en&start=8&prev=/images%3Fq%3Dtransmitter%26hl%3Den%26lr%3D%26sa%3DN

Hearing Vs Listening

Hearing – Physical process,

natural, passive

Listening – Physical as well

as mental process, active,

learned process, a skill

Listening is hard.

You must choose to participate in the process of listening.Copyrights ©2009 to 2011. TechModi. Inc All Rights

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Active Listening

The process of recognizing, understanding, and

accurately interpreting communicated messages

and responding to spoken and/or nonverbal

messages.

Steps to Effective Listening:

Hearing

Interpretation

Evaluation

Respond


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Tips to become a better listener

Don’t talk – listen.

Don’t jump to conclusions.

Listen between the lines.

Ask questions/paraphrase.

Don’t get distracted by the environment.

Keep an open mind.

Be willing to listen to someone else’s point of view and

ideas.

Provide feedback.

Take advantage of your brain power.Copyrights ©2009 to 2011. TechModi. Inc All Rights

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o Eliminate Noise

o Get Feedback – Verbal & Body Signals

o Speak Slowly & Rephrase your sentence

o Don’t Talk down to the other person

o Listen Carefully & Patiently

Improving Verbal Communication-Tips


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Improving Body Language - Tips

Keep appropriate distance

Touch only when appropriate

Take care of your appearance

Be aware - people may give false cues

Maintain eye contact

Smile genuinely


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…in the new global and diverse workplace

requires

excellent communication skills!

Success for YOU…


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Questions


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Mr. Santosh Salve

Business Development Mgr.

Mob: +91 99222 21349

Email: [email protected]

Skype IM: - santoshsalve

MSN ID: - [email protected]

Gtalk ID: - [email protected]

Website: - www.techmodi.com

Thank You

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Communication skills 737

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