Communication Skills
of 22
description
Communication Skills. Business Management. Previous Topics: The Scope of Management. Management Roles, Functions, Skills and Values Benefits & Limitations of Leadership Styles Applying Leadership Styles to Business Situations Skills of Good Managers Personal & Business Ethics - PowerPoint PPT Presentation
Transcript of Communication Skills
Communication Skills
Business ManagementCommunication SkillsPrevious Topics:The Scope of ManagementManagement Roles, Functions, Skills and ValuesBenefits & Limitations of Leadership StylesApplying Leadership Styles to Business SituationsSkills of Good ManagersPersonal & Business EthicsSocial Media in the WorkplaceCommunicationFormal & Informal CommunicationMethods for Resolving ConflictBenefits of Developing PartnershipsCommunication SkillsObjectiveEssential QuestionsWe will explain how corporate culture influences formal and informal communication.How does a corporations shared values and behaviors influence communication?What does it mean to have an open or restricted communication climate?Shared ValuesHow are the shared values of a corporation identified?Mission & Vision StatementAs an employee, how do you know what the corporations expectations are for behavior?Policies & ProceduresHow can the managers of a corporation help to define the communication climate?Communication PoliciesDefining CommunicationIt has been estimated that managers communicate more than 2/3 of each work day.It is important to set expectations on how they should be communicating!
Channels of CommunicationVerbal or Face-to-FaceIncluding phone calls, meetings, public relationsWrittenIncluding emails, faxes, memos, proposalsNonverbal CommunicationElectronicIncluding email, social media, wireless devicesCommunication ClimateThe culture of a corporation influences the communication climate.Closed or Restricted relies on top-down decisions and adheres to numerous rules and strict disciplining for violations of established procedures; communication tends to be formal.Open encourages creativity and problem solving at all levels and supports communication & information sharing.Formal CommunicationA formal communication network is the system of official channels that carry organizationally approved messages.Communication channels generally follow the reporting relationships in the firm.Communication flows upward, downward, and across the organization in a prescribed manner.Informal CommunicationAn Informal communication network includes the unofficial ways that employees share information across an organization.Small, informal groupsThe GrapevineRelies heavily on interpersonal communications and e-mailUsually refers to exchanges between employees who get along well togetherGood managers are aware of informal groups!Think About ItConsider movies like The Social Network and The Internship.What type of communication climate do organizations like Facebook and Google seem to have? Why?Consider The Devil Wears Prada.What type of communication climate does Runway Magazine seem to have? Why?Closing Task #1How does an organization establish shared values and beliefs?How would an employee know the companys expectations for communication behaviors?Describe the differences between an open communication climate and a closed (restricted) communication climate.Communication SkillsObjectiveEssential QuestionsWe will identify methods for resolving conflicts.What are some strategies that a manager could use to help resolve conflict?What are the elements of successful conflict resolution?The OfficeSeason 2: Episode 21 Conflict Resolutionhttp://www.youtube.com/watch?v=BBO1_XBrbzQCommunication ConflictsConflict is interference by one person with the achievement of another persons goals.Conflict within organizations can be desirable or undesirable.Good managers are prepared to deal with conflict!Desirable ConflictA small amount of conflict is sometimes beneficial to:Challenge employeesStimulate new ideasThis type of conflict exists because the goals of each manager differ.When employees discuss and resolve their conflicting goals, the organization can benefit.Undesirable ConflictToo much conflict can be harmful.Undesirable conflict results when the actions of any person or group interfere with the goals of the organization.Employees who dislike others and carry grudges often cause problems for an organization.Preventing ConflictEncourage open-mindedness to eliminate many of the causes of conflict.Examine all arguments to reach a compromise and a win-win situation when possible.Arbitrate among interests to determine what is best for the organization.Resolving ConflictAvoidance StrategyTake a neutral position or to agree with another persons position even though it differs from your goal or personal belief.Compromise StrategyEveryone involved agrees to a mutually acceptable solution, usually stemming from a thorough discussion of the goals and the best way to achieve them.Win/Lose StrategyNo one compromises! Most dangerous approachSuccessful Conflict ResolutionElements of successful conflict resolution:CommunicationCoordinationCooperation
Identify the true issue that needs to be resolved between the parties in conflict!Closing Task #2Describe at least two different strategies for resolving conflict.List the elements of successful conflict resolution.Communication SkillsObjectiveEssential QuestionsWe will describe the benefits of developing partnerships within the organization and with the community.What are the potential benefits of building partnerships within a company or organization?What are some potential benefits of developing partnerships with the local community?
