Communication Communication ProcessProcess

Making appropriate choices so Making appropriate choices so that you can be heard!that you can be heard!

Elements of Elements of CommunicationCommunication ProcessProcess MeaningMeaning SymbolsSymbols

Communication as a Communication as a processprocess is Interactive is Interactive Individuals TALK to one anotherIndividuals TALK to one another Individuals LISTEN to one anotherIndividuals LISTEN to one another Individuals use NON VERBAL Individuals use NON VERBAL

behaviors to communicate behaviors to communicate feelings and meanings. feelings and meanings.

Energy and meaning are Energy and meaning are exchangedexchanged

MeaningMeaning in in communicationcommunication Includes thoughts, ideas and Includes thoughts, ideas and

understandings that are created, understandings that are created, exchanged and shared by exchanged and shared by communicators. communicators.

SymbolsSymbols in in CommunicationCommunication Stands for an idea or a feeling. Stands for an idea or a feeling.

Symbolic interaction means that Symbolic interaction means that we rely on words (written and we rely on words (written and oral) and nonverbal behaviors oral) and nonverbal behaviors such as gestures, eye contact, such as gestures, eye contact, and facial expressions to and facial expressions to communicate meanings and communicate meanings and feelings. feelings.

Components of Components of CommunicationCommunication

Components follow specific Components follow specific sequence and are continuous and sequence and are continuous and circular in nature.circular in nature.

Action Action Energy Energy Results Results

Components of the Components of the CommunicationCommunicationProcess Process Context-Context- provides the people, the occasion, and the provides the people, the occasion, and the

tasktask Physical Environment-Physical Environment- Influences the quality of Influences the quality of

interaction within a physical spaceinteraction within a physical space ClimateClimate-Influence the emotional, attitudinal, and -Influence the emotional, attitudinal, and

intellectual tone of the communicationintellectual tone of the communication Communicator-Communicator- Creates meaning, sends and receives Creates meaning, sends and receives

messages, and exchanges meaningmessages, and exchanges meaning Message-Message- Conveys meaning, feeling, and various kinds Conveys meaning, feeling, and various kinds

of energy from sender-receiver to receiver-senderof energy from sender-receiver to receiver-sender Channel-Channel- Provides the space through which the Provides the space through which the

message must pass; determines the method used to message must pass; determines the method used to send the messagesend the message

Components of the Components of the CommunicationCommunicationProcess Cont. Process Cont. Noise-Noise- Interferes or disrupts communication Interferes or disrupts communication Barrier-Barrier- Blocks communication Blocks communication FeedbackFeedback

- Assures the sender-receiver the - Assures the sender-receiver the communication has occurredcommunication has occurred

-Allows the receiver-sender to adjust or -Allows the receiver-sender to adjust or modify a messagemodify a message

-Provides insight into the sender--Provides insight into the sender-receiver’s communicationreceiver’s communication

Sender-Receiver Sender-Receiver

Is the person who sends the Is the person who sends the message to someone. At the message to someone. At the same time the message is being same time the message is being sent, the sender-receiver is sent, the sender-receiver is receiving and processing receiving and processing feedback from the receiver-feedback from the receiver-sender. sender.

Receiver-SenderReceiver-Sender

Is the person who receives, or Is the person who receives, or believes he or she has received, a believes he or she has received, a message. Receiver-sender message. Receiver-sender obtains a provides feedback at obtains a provides feedback at the same time. the same time.

MessageMessage

Message-Message- is the information that is is the information that is exchanged between exchanged between communicators. communicators.

Every message is open to Every message is open to interpretation or interpretation or misinterpretation. misinterpretation.

Types of messages- intentional, Types of messages- intentional, unintentional, actual unintentional, actual

MessagesMessages

Intentional Message-Intentional Message- is made up of is made up of the meanings and feelings on person the meanings and feelings on person wishes to send to another. wishes to send to another.

Unintentional Message-Unintentional Message- is one that is one that sender-receiver either does not mean to sender-receiver either does not mean to send or is unaware of sending.send or is unaware of sending.

Actual Message-Actual Message- is the message is the message receiver-sender receives. It is what receiver-sender receives. It is what he/she thinks the speaker is actually he/she thinks the speaker is actually saying. saying.