Communication Plan <Customer project>

© 2011 SAP AG. All rights reserved. 2

Project Communication

Communication Strategy

Goal: to raise awareness in the organization about your project’s mission, strategy, goals – that provides the basis for a stakeholder call-to-action

Communication Matrix

is a working document that contains more detail about each planned communication activity for your project

Communication

Effective and constant project communication is an essential factor for the success of the <Project>. Productive communication means to address the right information to the right people at the right time.

© 2011 SAP AG. All rights reserved. 3

Communication Plan

Project Meetings

Meeting Frequency Content of Meeting ParticipantsResponsible for Recipients of Meeting

MinutesInvitation Meeting Minutes

Steering Committee Meeting

Monthly

(2h)

Strategic / High level Update;

Request for Strategic Approval

- Steering Committee Members from <Client>, including SAP representatives as required and requested

- <Client> Project Manager

- Project Management Office

- Steering Committee Members

Program & Project Mgmt.

Meeting

Weekly

(1h)

Update / Progress;

Verify direction

Project monitoring and progress tracking

Issue resolution

Escalation management

- Project Managers (<Client>, SAP)

- Risk Management(<Client>)- Quality Assurance (<Client>)- OCM (<Client>)

- Project Manager (SAP)

- (Project Management Office)

- Project Management Office

- Meeting invitees-Project Manager (<Client>, SAP)

Regular Team Meeting

Every 2 weeks

Update status/ Progress of each track:

Status, next steps

Critical Issues

Latest Info

Open issues

- Project Leads- Project Team

- Project Leads - Assigned team member

- Meeting invitees- Project Manager

(<Client>, SAP)

Individual Meetings for action points responsible

Depending on action point time frame

Detailed Status

Next Steps

Degree of WBS completion

Critical Issues

Risks

- Project Leads- Action Point Responsible

- Project Lead - Meeting invitees- Project Manager

(<Client>, SAP)

© 2011 SAP AG. All rights reserved. 4

Reporting and Escalation Channels

Project Management

Project Management SAP

Steering Committee

Information:Reporting to/Escalating to:

Escalation in line with the defined Change Request Procedures

Business DesignBoard

Project Team Members SAP Project Team Members <Client>

Project Management <Client>

Project Team

Board of Architects

Project Sponsor

Quality Assurance

Risk Management

Thank You!

Contact information:

F name MI. L nameTitleAddressPhone number