Danielle GarthAugust 202016

ADMIN560Melanie Latin

Communication Plan

bull Improve services to students and alumnibull Improve employee moralbull Improve departmental job performancebull Improve communication between department managers and

staffbull Build a culture of trust and loyalty within the department

Overview of the Communication Plan

bull Trainbull Promote loyaltybull Promote trustbull High moralebull Productivitybull Communicate clearly and effectively

Purpose

Phase 1 ndash Pre-change approvalPhase 2 ndash Explain the need for changePhase 3 ndash Implementation of change Phase 4 ndash Observation Phase 5- EvaluationPhase 6-Confirm and celebrate the change success

The Launch

bull Computersbull Phones (landlines and cell)bull Instant messaging and emailsbull TabletsIPadlaptopsbull Webinarsbull Online surveys and questionairres

Technology Resources

bull Evaluationsbull Surveysbull Meet frequently with department staff bull Meet frequently with the department managersbull Collect and Analyze databull Assessment trainingbull Observations

Testing our Effectiveness

bull Meet with each departmentbull Meet with the department leadersbull Establish an ldquoopen-door policyrdquobull Anonymous Surveysbull Interviewsbull Questionairres

Collecting Valuable Feeback

bull Clearly define changes and expectations bull Reiterate goals and chagnes consistentlybull Stay in constant communication with staff bull Meet regularlybull Create mentors and teams within the department

Addressing Negative Communication

The most notable changes are

bull Increased level of service and efficiency for students and alumni

bull Involvement of employees in the decision-making

bull Effective Department management leadership that is conducive to

a climate of trust and collaboration

bull An effective department who is well trained

bull Positive employee moral

bull Effective communication between managers and staff

The impact on Organizational Change

Cawsey T F Deszca G amp Ingols C (2012) Organizational Change (2nd ed) Retrieved from The University of Phoenix eBook CollectionIngols C Deszca G amp Tupper C F (2011) Organizational Change An Action-Oriented Toolkit (2nd ed) Retrieved from httpsphoenixvitalsourcecombooks9781452237923cfi620[vndvstidref=chapter01]42600Retrieved from httpswwwlinkedincompulse20141124112233-35427425-communication-organizational-changeAlpha Version Launched | FLOQ Online Surveys and Benchmarking (nd) Retrieved from httpec2-175-41-134-180ap-southeast-1computeamazonawscomblog20111220alpha-version-launchedInformation Technology Resources - GEM Environmental (nd) Retrieved from httpwwwgemebscomabout-uskey-peopleinformation-technology-resourcesMeasuring Marketing Effectiveness Find Out if Your Content Converts (nd) Retrieved from httpcontentmarketinginstitutecom201404measuring-marketing-effectiveness-content-convertsParish Education Group Four Steps to the Learning Process (nd) Retrieved from httpwwwparisheducationorg201506four-steps-to-learning-processhtml

References

bull Improve services to students and alumnibull Improve employee moralbull Improve departmental job performancebull Improve communication between department managers and

staffbull Build a culture of trust and loyalty within the department

Overview of the Communication Plan

bull Trainbull Promote loyaltybull Promote trustbull High moralebull Productivitybull Communicate clearly and effectively

Purpose

Phase 1 ndash Pre-change approvalPhase 2 ndash Explain the need for changePhase 3 ndash Implementation of change Phase 4 ndash Observation Phase 5- EvaluationPhase 6-Confirm and celebrate the change success

The Launch

bull Computersbull Phones (landlines and cell)bull Instant messaging and emailsbull TabletsIPadlaptopsbull Webinarsbull Online surveys and questionairres

Technology Resources

bull Evaluationsbull Surveysbull Meet frequently with department staff bull Meet frequently with the department managersbull Collect and Analyze databull Assessment trainingbull Observations

Testing our Effectiveness

bull Meet with each departmentbull Meet with the department leadersbull Establish an ldquoopen-door policyrdquobull Anonymous Surveysbull Interviewsbull Questionairres

Collecting Valuable Feeback

bull Clearly define changes and expectations bull Reiterate goals and chagnes consistentlybull Stay in constant communication with staff bull Meet regularlybull Create mentors and teams within the department

Addressing Negative Communication

The most notable changes are

bull Increased level of service and efficiency for students and alumni

bull Involvement of employees in the decision-making

bull Effective Department management leadership that is conducive to

a climate of trust and collaboration

bull An effective department who is well trained

bull Positive employee moral

bull Effective communication between managers and staff

The impact on Organizational Change

Cawsey T F Deszca G amp Ingols C (2012) Organizational Change (2nd ed) Retrieved from The University of Phoenix eBook CollectionIngols C Deszca G amp Tupper C F (2011) Organizational Change An Action-Oriented Toolkit (2nd ed) Retrieved from httpsphoenixvitalsourcecombooks9781452237923cfi620[vndvstidref=chapter01]42600Retrieved from httpswwwlinkedincompulse20141124112233-35427425-communication-organizational-changeAlpha Version Launched | FLOQ Online Surveys and Benchmarking (nd) Retrieved from httpec2-175-41-134-180ap-southeast-1computeamazonawscomblog20111220alpha-version-launchedInformation Technology Resources - GEM Environmental (nd) Retrieved from httpwwwgemebscomabout-uskey-peopleinformation-technology-resourcesMeasuring Marketing Effectiveness Find Out if Your Content Converts (nd) Retrieved from httpcontentmarketinginstitutecom201404measuring-marketing-effectiveness-content-convertsParish Education Group Four Steps to the Learning Process (nd) Retrieved from httpwwwparisheducationorg201506four-steps-to-learning-processhtml

References

bull Trainbull Promote loyaltybull Promote trustbull High moralebull Productivitybull Communicate clearly and effectively

Purpose

Phase 1 ndash Pre-change approvalPhase 2 ndash Explain the need for changePhase 3 ndash Implementation of change Phase 4 ndash Observation Phase 5- EvaluationPhase 6-Confirm and celebrate the change success

The Launch

bull Computersbull Phones (landlines and cell)bull Instant messaging and emailsbull TabletsIPadlaptopsbull Webinarsbull Online surveys and questionairres

Technology Resources

bull Evaluationsbull Surveysbull Meet frequently with department staff bull Meet frequently with the department managersbull Collect and Analyze databull Assessment trainingbull Observations

Testing our Effectiveness

bull Meet with each departmentbull Meet with the department leadersbull Establish an ldquoopen-door policyrdquobull Anonymous Surveysbull Interviewsbull Questionairres

Collecting Valuable Feeback

bull Clearly define changes and expectations bull Reiterate goals and chagnes consistentlybull Stay in constant communication with staff bull Meet regularlybull Create mentors and teams within the department

Addressing Negative Communication

The most notable changes are

bull Increased level of service and efficiency for students and alumni

bull Involvement of employees in the decision-making

bull Effective Department management leadership that is conducive to

a climate of trust and collaboration

bull An effective department who is well trained

bull Positive employee moral

bull Effective communication between managers and staff

The impact on Organizational Change

Cawsey T F Deszca G amp Ingols C (2012) Organizational Change (2nd ed) Retrieved from The University of Phoenix eBook CollectionIngols C Deszca G amp Tupper C F (2011) Organizational Change An Action-Oriented Toolkit (2nd ed) Retrieved from httpsphoenixvitalsourcecombooks9781452237923cfi620[vndvstidref=chapter01]42600Retrieved from httpswwwlinkedincompulse20141124112233-35427425-communication-organizational-changeAlpha Version Launched | FLOQ Online Surveys and Benchmarking (nd) Retrieved from httpec2-175-41-134-180ap-southeast-1computeamazonawscomblog20111220alpha-version-launchedInformation Technology Resources - GEM Environmental (nd) Retrieved from httpwwwgemebscomabout-uskey-peopleinformation-technology-resourcesMeasuring Marketing Effectiveness Find Out if Your Content Converts (nd) Retrieved from httpcontentmarketinginstitutecom201404measuring-marketing-effectiveness-content-convertsParish Education Group Four Steps to the Learning Process (nd) Retrieved from httpwwwparisheducationorg201506four-steps-to-learning-processhtml

References

Phase 1 ndash Pre-change approvalPhase 2 ndash Explain the need for changePhase 3 ndash Implementation of change Phase 4 ndash Observation Phase 5- EvaluationPhase 6-Confirm and celebrate the change success

The Launch

bull Computersbull Phones (landlines and cell)bull Instant messaging and emailsbull TabletsIPadlaptopsbull Webinarsbull Online surveys and questionairres

Technology Resources

bull Evaluationsbull Surveysbull Meet frequently with department staff bull Meet frequently with the department managersbull Collect and Analyze databull Assessment trainingbull Observations

Testing our Effectiveness

bull Meet with each departmentbull Meet with the department leadersbull Establish an ldquoopen-door policyrdquobull Anonymous Surveysbull Interviewsbull Questionairres

Collecting Valuable Feeback

bull Clearly define changes and expectations bull Reiterate goals and chagnes consistentlybull Stay in constant communication with staff bull Meet regularlybull Create mentors and teams within the department

Addressing Negative Communication

The most notable changes are

bull Increased level of service and efficiency for students and alumni

bull Involvement of employees in the decision-making

bull Effective Department management leadership that is conducive to

a climate of trust and collaboration

bull An effective department who is well trained

bull Positive employee moral

bull Effective communication between managers and staff

The impact on Organizational Change

Cawsey T F Deszca G amp Ingols C (2012) Organizational Change (2nd ed) Retrieved from The University of Phoenix eBook CollectionIngols C Deszca G amp Tupper C F (2011) Organizational Change An Action-Oriented Toolkit (2nd ed) Retrieved from httpsphoenixvitalsourcecombooks9781452237923cfi620[vndvstidref=chapter01]42600Retrieved from httpswwwlinkedincompulse20141124112233-35427425-communication-organizational-changeAlpha Version Launched | FLOQ Online Surveys and Benchmarking (nd) Retrieved from httpec2-175-41-134-180ap-southeast-1computeamazonawscomblog20111220alpha-version-launchedInformation Technology Resources - GEM Environmental (nd) Retrieved from httpwwwgemebscomabout-uskey-peopleinformation-technology-resourcesMeasuring Marketing Effectiveness Find Out if Your Content Converts (nd) Retrieved from httpcontentmarketinginstitutecom201404measuring-marketing-effectiveness-content-convertsParish Education Group Four Steps to the Learning Process (nd) Retrieved from httpwwwparisheducationorg201506four-steps-to-learning-processhtml

References

bull Computersbull Phones (landlines and cell)bull Instant messaging and emailsbull TabletsIPadlaptopsbull Webinarsbull Online surveys and questionairres

Technology Resources

bull Evaluationsbull Surveysbull Meet frequently with department staff bull Meet frequently with the department managersbull Collect and Analyze databull Assessment trainingbull Observations

Testing our Effectiveness

bull Meet with each departmentbull Meet with the department leadersbull Establish an ldquoopen-door policyrdquobull Anonymous Surveysbull Interviewsbull Questionairres

Collecting Valuable Feeback

bull Clearly define changes and expectations bull Reiterate goals and chagnes consistentlybull Stay in constant communication with staff bull Meet regularlybull Create mentors and teams within the department

Addressing Negative Communication

The most notable changes are

bull Increased level of service and efficiency for students and alumni

bull Involvement of employees in the decision-making

bull Effective Department management leadership that is conducive to

a climate of trust and collaboration

bull An effective department who is well trained

bull Positive employee moral

bull Effective communication between managers and staff

The impact on Organizational Change

Cawsey T F Deszca G amp Ingols C (2012) Organizational Change (2nd ed) Retrieved from The University of Phoenix eBook CollectionIngols C Deszca G amp Tupper C F (2011) Organizational Change An Action-Oriented Toolkit (2nd ed) Retrieved from httpsphoenixvitalsourcecombooks9781452237923cfi620[vndvstidref=chapter01]42600Retrieved from httpswwwlinkedincompulse20141124112233-35427425-communication-organizational-changeAlpha Version Launched | FLOQ Online Surveys and Benchmarking (nd) Retrieved from httpec2-175-41-134-180ap-southeast-1computeamazonawscomblog20111220alpha-version-launchedInformation Technology Resources - GEM Environmental (nd) Retrieved from httpwwwgemebscomabout-uskey-peopleinformation-technology-resourcesMeasuring Marketing Effectiveness Find Out if Your Content Converts (nd) Retrieved from httpcontentmarketinginstitutecom201404measuring-marketing-effectiveness-content-convertsParish Education Group Four Steps to the Learning Process (nd) Retrieved from httpwwwparisheducationorg201506four-steps-to-learning-processhtml

References

bull Evaluationsbull Surveysbull Meet frequently with department staff bull Meet frequently with the department managersbull Collect and Analyze databull Assessment trainingbull Observations

Testing our Effectiveness

bull Meet with each departmentbull Meet with the department leadersbull Establish an ldquoopen-door policyrdquobull Anonymous Surveysbull Interviewsbull Questionairres

Collecting Valuable Feeback

bull Clearly define changes and expectations bull Reiterate goals and chagnes consistentlybull Stay in constant communication with staff bull Meet regularlybull Create mentors and teams within the department

Addressing Negative Communication

The most notable changes are

bull Increased level of service and efficiency for students and alumni

bull Involvement of employees in the decision-making

bull Effective Department management leadership that is conducive to

a climate of trust and collaboration

bull An effective department who is well trained

bull Positive employee moral

bull Effective communication between managers and staff

The impact on Organizational Change

Cawsey T F Deszca G amp Ingols C (2012) Organizational Change (2nd ed) Retrieved from The University of Phoenix eBook CollectionIngols C Deszca G amp Tupper C F (2011) Organizational Change An Action-Oriented Toolkit (2nd ed) Retrieved from httpsphoenixvitalsourcecombooks9781452237923cfi620[vndvstidref=chapter01]42600Retrieved from httpswwwlinkedincompulse20141124112233-35427425-communication-organizational-changeAlpha Version Launched | FLOQ Online Surveys and Benchmarking (nd) Retrieved from httpec2-175-41-134-180ap-southeast-1computeamazonawscomblog20111220alpha-version-launchedInformation Technology Resources - GEM Environmental (nd) Retrieved from httpwwwgemebscomabout-uskey-peopleinformation-technology-resourcesMeasuring Marketing Effectiveness Find Out if Your Content Converts (nd) Retrieved from httpcontentmarketinginstitutecom201404measuring-marketing-effectiveness-content-convertsParish Education Group Four Steps to the Learning Process (nd) Retrieved from httpwwwparisheducationorg201506four-steps-to-learning-processhtml

References

bull Meet with each departmentbull Meet with the department leadersbull Establish an ldquoopen-door policyrdquobull Anonymous Surveysbull Interviewsbull Questionairres

Collecting Valuable Feeback

bull Clearly define changes and expectations bull Reiterate goals and chagnes consistentlybull Stay in constant communication with staff bull Meet regularlybull Create mentors and teams within the department

Addressing Negative Communication

The most notable changes are

bull Increased level of service and efficiency for students and alumni

bull Involvement of employees in the decision-making

bull Effective Department management leadership that is conducive to

a climate of trust and collaboration

bull An effective department who is well trained

bull Positive employee moral

bull Effective communication between managers and staff

The impact on Organizational Change

Cawsey T F Deszca G amp Ingols C (2012) Organizational Change (2nd ed) Retrieved from The University of Phoenix eBook CollectionIngols C Deszca G amp Tupper C F (2011) Organizational Change An Action-Oriented Toolkit (2nd ed) Retrieved from httpsphoenixvitalsourcecombooks9781452237923cfi620[vndvstidref=chapter01]42600Retrieved from httpswwwlinkedincompulse20141124112233-35427425-communication-organizational-changeAlpha Version Launched | FLOQ Online Surveys and Benchmarking (nd) Retrieved from httpec2-175-41-134-180ap-southeast-1computeamazonawscomblog20111220alpha-version-launchedInformation Technology Resources - GEM Environmental (nd) Retrieved from httpwwwgemebscomabout-uskey-peopleinformation-technology-resourcesMeasuring Marketing Effectiveness Find Out if Your Content Converts (nd) Retrieved from httpcontentmarketinginstitutecom201404measuring-marketing-effectiveness-content-convertsParish Education Group Four Steps to the Learning Process (nd) Retrieved from httpwwwparisheducationorg201506four-steps-to-learning-processhtml

References

bull Clearly define changes and expectations bull Reiterate goals and chagnes consistentlybull Stay in constant communication with staff bull Meet regularlybull Create mentors and teams within the department

Addressing Negative Communication

The most notable changes are

bull Increased level of service and efficiency for students and alumni

bull Involvement of employees in the decision-making

bull Effective Department management leadership that is conducive to

a climate of trust and collaboration

bull An effective department who is well trained

bull Positive employee moral

bull Effective communication between managers and staff

The impact on Organizational Change

Cawsey T F Deszca G amp Ingols C (2012) Organizational Change (2nd ed) Retrieved from The University of Phoenix eBook CollectionIngols C Deszca G amp Tupper C F (2011) Organizational Change An Action-Oriented Toolkit (2nd ed) Retrieved from httpsphoenixvitalsourcecombooks9781452237923cfi620[vndvstidref=chapter01]42600Retrieved from httpswwwlinkedincompulse20141124112233-35427425-communication-organizational-changeAlpha Version Launched | FLOQ Online Surveys and Benchmarking (nd) Retrieved from httpec2-175-41-134-180ap-southeast-1computeamazonawscomblog20111220alpha-version-launchedInformation Technology Resources - GEM Environmental (nd) Retrieved from httpwwwgemebscomabout-uskey-peopleinformation-technology-resourcesMeasuring Marketing Effectiveness Find Out if Your Content Converts (nd) Retrieved from httpcontentmarketinginstitutecom201404measuring-marketing-effectiveness-content-convertsParish Education Group Four Steps to the Learning Process (nd) Retrieved from httpwwwparisheducationorg201506four-steps-to-learning-processhtml

References

The most notable changes are

bull Increased level of service and efficiency for students and alumni

bull Involvement of employees in the decision-making

bull Effective Department management leadership that is conducive to

a climate of trust and collaboration

bull An effective department who is well trained

bull Positive employee moral

bull Effective communication between managers and staff

The impact on Organizational Change

Cawsey T F Deszca G amp Ingols C (2012) Organizational Change (2nd ed) Retrieved from The University of Phoenix eBook CollectionIngols C Deszca G amp Tupper C F (2011) Organizational Change An Action-Oriented Toolkit (2nd ed) Retrieved from httpsphoenixvitalsourcecombooks9781452237923cfi620[vndvstidref=chapter01]42600Retrieved from httpswwwlinkedincompulse20141124112233-35427425-communication-organizational-changeAlpha Version Launched | FLOQ Online Surveys and Benchmarking (nd) Retrieved from httpec2-175-41-134-180ap-southeast-1computeamazonawscomblog20111220alpha-version-launchedInformation Technology Resources - GEM Environmental (nd) Retrieved from httpwwwgemebscomabout-uskey-peopleinformation-technology-resourcesMeasuring Marketing Effectiveness Find Out if Your Content Converts (nd) Retrieved from httpcontentmarketinginstitutecom201404measuring-marketing-effectiveness-content-convertsParish Education Group Four Steps to the Learning Process (nd) Retrieved from httpwwwparisheducationorg201506four-steps-to-learning-processhtml

References

Cawsey T F Deszca G amp Ingols C (2012) Organizational Change (2nd ed) Retrieved from The University of Phoenix eBook CollectionIngols C Deszca G amp Tupper C F (2011) Organizational Change An Action-Oriented Toolkit (2nd ed) Retrieved from httpsphoenixvitalsourcecombooks9781452237923cfi620[vndvstidref=chapter01]42600Retrieved from httpswwwlinkedincompulse20141124112233-35427425-communication-organizational-changeAlpha Version Launched | FLOQ Online Surveys and Benchmarking (nd) Retrieved from httpec2-175-41-134-180ap-southeast-1computeamazonawscomblog20111220alpha-version-launchedInformation Technology Resources - GEM Environmental (nd) Retrieved from httpwwwgemebscomabout-uskey-peopleinformation-technology-resourcesMeasuring Marketing Effectiveness Find Out if Your Content Converts (nd) Retrieved from httpcontentmarketinginstitutecom201404measuring-marketing-effectiveness-content-convertsParish Education Group Four Steps to the Learning Process (nd) Retrieved from httpwwwparisheducationorg201506four-steps-to-learning-processhtml

References