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Communication Mosaics 6 th Ed. Chapter Four Engaging in Verbal Communication.
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Communication Mosaics 6 th Ed. Chapter Four Engaging in Verbal Communication
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Transcript of Communication Mosaics 6 th Ed. Chapter Four Engaging in Verbal Communication.
Communication Mosaics6th Ed.
Chapter Four
Engaging in Verbal Communication
Communication Mosaics6th Ed.
Chapter Four
Focus Questions
• How are language and thought related?
• What abilities are possible because humans use symbols?
Communication Mosaics6th Ed.
Chapter Four
Focus Questions
• What are the practical implications of recognizing that language is a process?
• How do rules guide verbal communication?
Communication Mosaics6th Ed.
Chapter Four
A New Twist on an Old Saying
“Sticks and stones can break my bones,
but words can really hurt me.”
Communication Mosaics6th Ed.
Chapter Four
Our Most Powerful Tool
• Language allows us to – Plan
– Dream
– Remember
– Evaluate
– Reflect on ourselves and the world around us
– Define who we are and want to be
– Create reality
Communication Mosaics6th Ed.
Chapter Four
Language & Meaning
• Language consists of symbols– People– Events– All that goes around us
• Not all symbols are linguistic– Nonverbal communication
Communication Mosaics6th Ed.
Chapter Four
Features of Language
• Arbitrariness
• Ambiguity
• Abstraction
Communication Mosaics6th Ed.
Chapter Four
Principles of Communication
• Interpretation creates meaning– brute facts: objective, concrete phenomena and activities – institutional facts: the meanings of brute facts based on
human interpretation
• Communication is guided by rules– Regulative rules regulate interaction by specifying when,
how, where, and with whom to communicate about certain things.
– Constitutive rules define what a particular communication means or stands for.
• Punctuation affects meaning
Communication Mosaics6th Ed.
Chapter Four
Symbolic Activities
• Language defines phenomena– The way we name, or label, define
phenomena and shape what they mean to us.
• Language evaluates phenomena– Language is not neutral; it is laden with
values.– Loaded language consists of words that
strongly slant perceptions.
Communication Mosaics6th Ed.
Chapter Four
Symbolic Activities
• Language organizes experiences
• Language allows hypothetical thought– experiences and ideas that are not part
of your concrete, daily reality
Communication Mosaics6th Ed.
Chapter Four
Symbolic Activities
• Language allows self-reflection
• Language defines relationships and interaction– Responsiveness, liking, & power
Communication Mosaics6th Ed.
Chapter Four
Guidelines for Effective Verbal Communication
• Engage in Person-Centered Communication
• Be Aware of Levels of Abstraction
• Qualify Language
Communication Mosaics6th Ed.
Chapter Four
Own Your Feelings & Thoughts
• Avoid You-Language
• Use I-Language– Own responsibility– More descriptive
Communication Mosaics6th Ed.
Chapter Four
Summary
• New twist on an old saying
• Nature & power of verbal communication
• Language
• Symbolic activities
• I-language vs. You-language
Communication Mosaics6th Ed.
Chapter Four
Communication Mosaics6th Ed.
Chapter Four
