Communication Kata - Deliberate Practice for Shared Understanding
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Transcript of Communication Kata - Deliberate Practice for Shared Understanding
Communication Kata Deliberate Practices for Shared Understanding
Andrew Annett Susan Johnston
PLEASE NOTE SLIDES ≠ PRESENTATION
• These slides are designed to be viewed in conjunction with a human being talking and interacting with you.
• They may not make much sense without that
Individuals and
INTERACTIONS over
processes and
tools
Agile Manifesto
Session objectives
Introduce four Communication Kata
Show you how they work
Give you a chance to practise
Who are we?
Andrew Annett
• Agile via: Project Management
• Communication via: Coaching
• Education: Poli Sci + Business
• Mission: Improve outcomes with feedback-driven methods
• Last project: Improve a public sector agency
• Current project: Improve a software product organization
Susan Johnston
• Agile via: Professional Coaching
• Communication via: Journalism
• Education: Psych + Business
• Mission: Help you change the world, one conversation at a time
• Last project: Wrote a book
• Current project: Launch a coach school
Please hold
your
questions
until you
have one!
Ready Doing Done
Introduction
Wrap
Kata 4
Kata 3
Kata 2
Kata 1
Ready Doing Done
Introduction
Wrap
Kata 4
Kata 3
Kata 2
Kata 1
It’s about the Audience!
Conscious Communication
Brooks’ Law
n * (n-1)
2
2 nodes
1 connection
5 nodes
10 connections
12 nodes
66 connections
A structured routine
that makes
skills and mindset
teachable
So What’s a Kata?
Ready Doing Done
Introduction
Wrap
Kata 4
Kata 3
Kata 2
Kata 1
SCARF
KATA 1
Don’t worry.
We’ll explain the acronym
in a minute or two.
Your brain is
not your
friend
KATA 1
S - Status
C - Certainty
A - Autonomy
R - Relatedness
F - Fairness
SCARF
KATA 1
SCARF POKER
KATA 1
SCARF cards – one set per person
Statement cards – one set per table
Someone reads a statement to group
Group members show the appropriate SCARF letter
Discussion:
• Why you selected that element of SCARF
• If statement violates SCARF, how you’d re-word it
EXERCISE
Ready Doing Done
Introduction
Wrap
Kata 4
Kata 3
Kata 2
Kata 1
KATA 2
Intention Check
1. Identify your own intention
2. Share your intention
3. Ask about others’ intentions
Get curious
not furious
KATA 2 EXERCISE
• You are on a project where the product
owner isn’t sharing information your
team needs to do its job.
• As the scrummaster, you need the info.
• You want to build a good relationship
with this PO.
1. Check your intention
2. Share your intention
3. Probe for his intention
Ready Doing Done
Introduction
Wrap
Kata 4
Kata 3
Kata 2
Kata 1
Ladder of
Misunderstanding
Generally
agreed
Myth or
story
Key details
altered
Personal
spin
KATA 3
FACTS
WIDENING GAP IN UNDERSTANDING
KATA 3
KATA 3 EXERCISE
Place each statement where you think it belongs on the Ladder
1. The report is late.
2. You don’t respect my need for information on a timely basis.
3. The new system requires extra steps.
4. We have a difference of opinion.
5. You have a hidden agenda.
6. Every time I give you something to do, you let me down.
7. Nobody around here cares what users think.
8. I’m always last in line. Nobody respects my needs.
9. Only full time employees count around here.
10. You always disagree with me.
11. You’re not listening to me.
12. Jo put her vacation request in early.
13. Someone should have told me the rules about vacations.
14. Long term employees get preferential treatment.
Ready Doing Done
Introduction
Wrap
Kata 4
Kata 3
Kata 2
Kata 1
Empathy Map
What does the person
THINK + FEEL?
What does the person
SEE?
What does the person
HEAR?
What does the person
SAY + DO?
KATA 4
• Think of someone with whom your conversations are not successful
• Imagine yourself in their context
• Complete the sensory information on the empathy map
• Insights?
• How will that change your communication?
EXERCISE KATA 4
• Mona has been a project manager for 20 years
• She’s a very senior manager and is at a pivotal point in her career
• Even though development teams are adopting agile practices, she insists on traditional plans, schedules and status reports.
• The pain this causes is confusion about organizational direction – are we agile or not?
EXERCISE KATA 4
Ready Doing Done
Introduction
Wrap
Kata 4
Kata 3
Kata 2
Kata 1
The Communication Kata
1. SCARF
2. Share Your Intention
3. Ladder of Misunderstanding
4. Empathy Map
Practise and
repeat
a new kata
Over time,
this changes
people’s
mindsets
Long term,
this can
change a
culture
Why Practise?
So we will
communicate
consciously
References + Resources
Books
Articles
• Status and Self-esteem, David Rock
http://www.psychologytoday.com/blog/your-brain-work/200910/status-more-
accurate-way-understanding-self-esteem
• SCARF, David Rock http://www.your-brain-at-work.com/files/NLJ_SCARFUS.pdf
• Digital Empathy Map http://uxempathy.com/2012/10/digital-empathy-map
• Intention Check, Jim + Michelle McCarthy http://www.mccarthyshow.com/online/
Ready Doing Done
Introduction
Wrap
Kata 4
Kata 3
Kata 2
Kata 1
Andrew Annett
@akannett
Susan Johnston
@itsunderstood
Still Curious? Questions now + questions later