Communication : is the transmission of information and meaning from one individual or group to another.

Non- Verbal

Verbal

Oral

Written

Expressions

Gestures

Sender has idea

Sender has idea

Feedback

travels to

sender

Feedback

travels to

sender

Possible additional feedback travels to receiver

Possible additional feedback travels to receiver

Receiver understan

ds message

Receiver understan

ds message

Sender encode

s messa

ges

Receiver

decodes

message

Channel carries messages

Noise

Noise

Psychological factors  such as people's state of mind. We all tend to feel happier and more receptive to information when the sun shines.Equally, if someone has personal problems like worries about their health or marriage, then this will probably affect them.

Different languages  and cultures represent a national barrier which is particularly important for organisations involved in overseas business.

Individual linguistic ability  is also important. The use of difficult or inappropriate words in communication can prevent people from understanding the message.Poorly explained or misunderstood messages can also result in confusion. We can all think of situations where we have listened to something explained which we just could not grasp.

Physiological barriers  may result from individuals' personal discomfort, caused, for example, by ill health, poor eye sight or hearing difficulties.

Presentation of information  is also important to aid understanding.

OTHER COMMON BARRIERS TO EFFECTIVE COMMUNICATION INCLUDE:                                                                                                           

Capacity for hard work

Ability to get things done

Good Appearance

Self Confidence

Decision making skills

Necessary education

Ambition -drive

Ability to Communicate

Interpretive perspectives

Critical perspectives

Formal organization structures

Cultural diversity

Intense political, financial and time pressure

Types of writing

Fiction: Poetry, short plays(Imaginative)

Expressive: Diaries, Descriptions( Subjective)

Expository: Reveal your knowledge/ Analyze topic Objectively

Persuasive: Editorials, Seek Audience attention

Technical: Memos, Sales/ Inquiry letters, Reports

Purpose of Technical Writing is to link you and

BossClientsVendorsCo- Workers

Purpose is determined by Audience

YOUR

Automotive technicians document mechanical problems

Electronic engineering technicians write maintenance procedures

Computer technicians write instructions for user manuals

The purpose of your report and your sense of audience create tone

Lets say that you are an engineer and writing a monthly status report

STATUS REPORTPURPOSE(Document)+AUDIENCE(Technical

Supervisor) = TONE(Objective/Impersonal)

Technical writing conduct business

Technical writing takes time

Technical writing costs money

Technical writing is an extension of your interpersonal communication skills

Total quality management and continuous quality improvement can

be achieved by having good communication and writing skills.