Chapter 1 Lecturer – Shahed Rahman Integrated Marketing Communications.
Communication in the Workplace Teacher – Shahed Rahman Chapter – One Business Communication.
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Transcript of Communication in the Workplace Teacher – Shahed Rahman Chapter – One Business Communication.
![Page 1: Communication in the Workplace Teacher – Shahed Rahman Chapter – One Business Communication.](https://reader035.fdocuments.in/reader035/viewer/2022081505/5a4d1b1d7f8b9ab059994156/html5/thumbnails/1.jpg)
Communication in the Workplace
Teacher – Shahed Rahman Chapter – One Business Communication
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Importance of Communication Business needs good
communicationGood CommunicatorsMost of the people do
not communicate well Improving
communication skills you basically improving your skills – later chances for success
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Importance for BusinessEvery part of Business need
communicationYour message will get lost if it is
not clearProfessionalism can be
indentified through the communication policy
Many forms ◦Oral ◦Written ◦Electronic ( Email or SMS)
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Current Challenges for Business CommunicationOngoing development of new
Information TechnologiesThe Increasingly Global Nature of
BusinessGrowing diversity in the
Workplace
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Several Kinds of Literacy !!Verbal Literacy
◦Ability to use words to get things doneInformation Literacy
◦Ability to find, evaluate, select, and use information
Technological Literacy◦The ability to learn use computer
applicationsVisual literacy
◦Ability to interpret and assess visuals and create visual components for your message
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Main forms of Communication in Business
Three forms ◦Internal Operational
Communication ◦External Operational
Communication ◦Personal
Communication
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Communication Network in OrganizationThe Formal Network The Informal Network
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The Process of Human Communication
The Beginning – A message Sent
Entry in the sensory world
Detection by senses
The Filtering Process
Formation and Sending the Response
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The Process of Communication1. Sensing a Communication Need 2. Defining the situation3. Considering possible
Communication Strategies4. Selecting a Course of Action5. Composing the message 6. Sending the Message
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The Process of Communication7. Receiving the message8. Interpreting the message 9. Deciding on a response 10. Replying to the message
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What do you think about this ?
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Perception is Not Always Reality
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Some Basic Truth Meanings Sent Are Not Always Received
◦Because our mental filter differ, meanings sent may differ from meanings received
Meaning is in the Mind ◦Meanings are in the mind not in symbol
The symbols of communication are imperfect ◦Symbols are imperfect and people differ in
their ability to communicate, communication is far from perfect
◦Communication across cultures is especially difficult
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Discussion QuestionMake a list of the jobs requiring
extensive communication Make a list of the jobs requiring
little communication Give an example of a simple
statement that could be misunderstood. Explain why?