Why Study Communication? Foundations of Human Communication.
Communication in Healthcare Foundations of Health Science.
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Transcript of Communication in Healthcare Foundations of Health Science.
Communication in Healthcare
Foundations of Health Science
Definition of Communication
Means of exchanging info between 2 or more people r/t
Feelings
Ideas
Thoughts
Communication is a basic component of human relationships
Forms of Communication ??
Painting
Dancing
Story-telling
What do you think??
Communication is:
Transmission of feelings
Personal & Social interaction
Therapeutic communication varies from Social Communication
Examples
Couples---one complains the other is not communicating
Generation Gap
Efficient HCP….lacks bedside manner
The intent of Communication??
What is it ???
Answers:
To elicit a response
Influence others & obtain info
Can be helpful or harmful
Helpful vs. Unhelpful
Helpful: encourages sharing of info, thoughts or feelings
Unhelpful: hinders/blocks transfer of info & feelings
Components of Communication
Sender
Message
Receiver
Response or Feedback
Ongoing Process
Intent of communication---to elicit a response (feedback)
Receiver becomes sender
Roles switch
Feedback
Verbal or Written
Non-Verbal
Combination
Allows sender to evaluate response, to correct or reword the message
Examples of each
Verbal---tone, inflections
Written
Nonverbal—gestures, facial expressions, body language
Verbal Communication
Largely conscious…people choose words used
Words vary accdg. to culture, socioeconomic background, age & education
Question:
Is chatting or social talk effective as a
communication technique in
healthcare?
Non Verbal
Body language, gestures, touch
Often tells more about a person than what is actually said
Controlled less consciously than verbal
Reinforces or contradicts verbal—examples
Techniques of Communication
Open Ended QuestionsAsks for narrative info
Lets the person express themselves
Encourages a response
Builds & enhances support
Open Ended ?--Examples
What brings you to the hospital?
Tell me why you’ve come here today?
How have you been getting along?
Tell me more about your shortness of breath….
How have you been feeling since your last appt?
Closed or Direct Questions
Asks for specific info
Elicits a short, one or two word answer—yes or no
Limits rapport
Helpful Hints
Ask only one question at a timeAvoid bombarding with long lists
Pain, double vision, watering or red eyes?Avoid double-barreled questions
Do you exercise and follow a diet for your weight?
The person will not know what to answer—and you won’t be certain of the answer
Helpful Hints
Understandable language
Urinating??
Running off---may mean diarrhea to some
Facilitating Communication
Encourages the patient to say more
Examples: Go on…
uh huh…
continue….
yes..
Reflection
Echoes patient’s words
Example—Patient says: “I am afraid of surgery”
HCP response: “You’re afraid of surgery?”
Clarification
When unsure of your client’s meaning
Use phrases such as:Let me see if I understand
I want to be clear on this