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Communicat ion in an organizat ion

Presenter: Maha H

Topic S.no

What is communication? 1.

Ways of communication 2.

Formal and In-formal communication 3.

Effective communication 4.

Direction of communication 5.

Purpose of communication 6.

Barriers to communication 7.

Table of Contents:

Communication is the exchange of thoughts, messages, or informati on either

by speech, signals, writi ng, or behavior.

Sender Encoding Channel Decoding Receiver

Feedback

Communication Process

Ways of communication:

Written Oral

Visual Non-verbal

Communication can be grouped into:Formal communication :

Line of authority flows from top to bottomOfficial messages are transferred E.g. - memo to immediate superior

- memo to subordinates - board meetings

- interview or hearing

Informal communication:Information that spreads orallyOne to one basis

E.g. Grapevine - Gossips - Rumors

- Leak of confidential information

Effective communication

receiver

sender

message

medium

feedback

5Cs:Clarity

Completeness

Conciseness

Correctness

Concreteness

Direction of communication

Upward

Downward

Lateral

Lateral

Purpose of communication

To establish a better relationship between the members of an organization

To exchange ideas and information

To stimulate action

To instruct and train

To meet human and cultural needs

To evaluate performance

For group decision making

Barriers to communication

Physical barrier

Language difficulties

Perceptual barrier

Emotional barrier

Psychological barriers

Physiological barrier

Attitudinal barriers

“ Good communication is as sti

, mulating as black coffee and .just as hard to sleep after

”

quoted by Anne Morrow Lindbergh

 

Communication Quote

!!THANKYOU

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