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Mary. JiangApril, 2008

Communication

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What are you interested in?

Think about three interesting topics of communication

Write one most interesting topic on your sticky notes

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A map for communication

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Why do we need to communicate?

To transfer information

To be understood

To be accepted

To get response or invoke an action

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What is Communication Skills?

Verbal (words spoken)

Vocal (tone, range, appeal, credibility of voice)

Visual (physical appearance, clothing, gestures, eye contact)

7%

38%

55%

CommunicationSkills

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Verbal Skills

Be clear!– Don’t ramble– Stop and think if you need to

Be simple!– Don’t use complex sentences– Use simple words

Try to avoid ambiguous words

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Verbal Skills (Continued)

Short, simple words

Short, simple statements

Specific words

Use jargon only when commonly understood

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An Exercise

Apple

Use the following words to tell us a story

A girl

Jump

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Importance of listening

Communication is the art of listening firstly

The ear is the way to the heart. -Benjamin Voltaire

A good listener is popular everywhere

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What is listening?

Difference between “Listen” and “Hear”

Listening is receiving what others say

Listening is understanding others

Understanding is not equal to acceptance

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A game

Divide into groups of 2

One person should talk for 2 minutes. The other should listen and cannot say a word. They may show some body language.

After the first person is done, reverse roles

Tell us what you heard

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How to receive information effectively?

Preparation for listening

Show your listening (body, eyes…)

Encourage others to say more (question)

Demonstrate your understanding– You mean…– Your opinion is…– You think…, because…

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Listening Skills

Forget your own opinion and understanding

Let others complete their words (Don’t interrupt)

Allow different opinions

Response: nodding, smiling, applause,…

Pay attention to visual factors

Collect and remember others’ opinions (Don’t extend)

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Listening Skills (Continued)

Devotion

Understand

Remember

Feedback

Listening is for understanding, not for evaluation!

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A survey

Find your challenges to listening

On the handout read the questions and answer “Yes” or “No”

Remember the questions where your answer is “Yes”

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A game – drawing a picture

Rule A picture is pasted on the back of a board Person1 goes to the back of a board and looks at the

picture. After 30 seconds she comes back and describes the picture. Others may not ask any questions.

Others draw a picture according to person1’s description Person2 goes to the back of a board and looks at the

picture. After 30 seconds, she also comes back and describes the picture. This time others can ask questions.

Others draw a picture again

Compare the pictures

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What did we learn?

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Q & AThank you!