Communication Between Cultures More than language...
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Transcript of Communication Between Cultures More than language...
Communication Between CulturesCommunication Between Cultures
More than language...
A StoryA Story
My friend Lin Qihui came for dinner.
When it was time for her to go, I opened the door for her.
I waved goodbye.
She seemed so surprised!
Song keren zouSong keren zou
a custom
it has meaning
(not doing it also has meaning)
what gives it meaning?
Culture
What is culture?What is culture?
An iceberg!
visible etiquettecustomsclothing
history
musicliterature
invisible valuesattitudesfeelingspatterns
Example: forms of addressExample: forms of address
Calling the teacher by their first name(common in American colleges)
The reason:
• reduce social distance
• allow freer communication
Visible or invisible?Visible or invisible?
When should you say “thankyou”?
What is friendship?
Are women better than men?
When should gifts be given?
Do old people deserve respect?
visible
invisible
invisible
visible
invisible
ContextContext
Context is the situation in which language occurs:– physical location– relationship between people– shared knowledge (culture, memories, etc)– reason for communication– gestures– behaviour
High/low contextHigh/low context
Low context communication:
The message is mainly carried by the language.
eg. TV, books, talking to a stranger
High context communication:
The message is mainly carried by the context.
eg. telling your mother how you feel
Talking to your motherTalking to your mother
She will listen to what you say. She will consider the context:
– your gestures and facial expressions– your past behaviour– your current situation
If the message from the context does not match the message from the language, which will she believe?
High/low context culturesHigh/low context cultures
High
Low
China
America
Japan
Germany
ExampleExample
You are going overseas to study at an American college.
Before you even leave China, you receive a lot of written information:– handbook for international students
– information about passports and visas
– how to get from the airport to the college
There is nobody to meet you at the airport.
ExplanationExplanation
Westerners look for, and trust, impersonal (low context) information.
(books, internet, advice from officials, etc)
The Chinese student in America, with no human to help them, might feel that the situation is cold and unfriendly.
The Westerner travelling to China feels uncomfortable when they hear: “You’ll find out all the details when you arrive!”
Another exampleAnother example
A trade fair in Beijing
George Hall: an American businessman
Mr. Li: manager of a Chinese company
George suggested that they arrange a meeting.
Mr. Li replied in fairly good English, “That would be interesting.”
“When can we met?” asked George.
“Ah. This week is very busy,” replied Mr. Li.
“It sure is,” said George, “How about 10 o’clock tomorrow? Meet you here.”
“Tomorrow at 10 o’clock?” asked Mr. Li thoughtfully.
“Right,” said George, “I’ll see you then?”
“Hmm, yes, why don’t you come by tomorrow,” was the reply.
The next day at 10 o’clock he went to Mr. Li’s company’s exhibit only to find that Mr. Li had some important business and was not able to meet with George. He called back later in the day and was told that Mr. Li was not available.
ExplanationExplanation
Westerners often think the best way to communicate is for everyone to speak directly.
Once all the information has been shared, a decision can be made.
They pay attention to words, rather than context.
But people from a high context culture often communicate indirectly.