Concept and Theory Communication and Therapeutic Communication
Communication And Participation1109
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Communication and participation:a good relation
Lorraine de Ploeg
Municipality of Rijswijk
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Content
Short introduction
Communication and participation in progress
What skills do we need?
What does it bring us?
What ‘s happening in Rijswijk?
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Short introduction
Started as judicial advisor
Public relations advisor of the municipal staff of Rijswijk
Head of theme group ‘interactive decision’ of Logeion
Member of project ‘In action with citizens’ Factor C; communication and participation
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Themegroup ‘interactive decision’ of Logeion
Group of professionals
Thinkers en do-ers
Sharing knowledge and experience
Organize masterclasses, workshops, creative sessions, etc
Website, Linkedingroup
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‘In action with citizens’: Factor C communication and participation
How to get your organisation sensitive of the outside world
To learn, experiment and share
Working together communication and decision making
www.inactiemetburgers.nl
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Rijswijk
Area in km² 14,47
Inhabitants 47.041
Inhabititants per km² 3.250
Residences 24.067
Businesses 3.034
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Communication and participation in progress
Intermezzo 1
Please discuss in a few minutes with your neighbour what you think changed communication and participation most?
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Communication and participation in progress
Internet
Digital print
Commercial television
Social media
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Communication WAS
Communication plans
Brochures en reports
Press reports
Meetings
Just: SEND
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From this…..
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this…
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also …
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So that’s what changed communication and participation
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the 70’s the 80’s
the 90’s 2000
One way
Two ways
Knowledge Attitude / Behavior
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New ways of active participation
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Use of the internet
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More general public
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Early participation
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What skills do we need?
Intermezzo 2
Please discuss in a few minutes with your neighbour what you think is important for good communication and participation with citizens
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Creativity
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Strong advisory skills
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Communicative civil servants
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Communicative government
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Keep learning
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Other new skills PR advisor
Group dynamics and inspiring methodes for group discussions
Facilitator
Listen, summarise and ask!
Empathise
Create relationships
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What does it bring us?
A better relationship
Teamwork create support and commitment
Richer solutions: two know more then one
Faster decision making because of less petitions
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What’s happening in Rijswijk?
Process proposal accepted in council meeting
Visit Breda in January with councillors and policy advisors
Show and share best practices, just do it, try and learn
Policy advisors go to festival ‘In action with citizens´
Start with a ´Factor C´ course in company
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Any questions?