Communication and Information

ManagementBM006: Utilize information and

technology tools needed to conduct business effectively and efficiently.

BM06.01

Determine appropriate technology tools for business applications.

Hardware/Software

People

Data

Hardware/Software

Networks

Computers

Operating systems

Applications

Networks

File server

Local area network (LAN)

Wide area network (WAN)

Share resources and data

Computers

Personal digital assistant (PDA)

Desktop

Laptop/Notebook

Operating Systems

Microsoft Windows

MacOS

Unix

Linux

ApplicationsApplication software

Database – spreadsheet – word processing – presentation - publishing

BrowserData processingTransaction processingUser-friendlyRoboticsDiagnosticsMoore’s Law

People

Technically oriented jobs Specific jobs Knowledge workers Telecommuting Supervise workers in remote locations

Computer-related health problems

Information Technology Jobs

Specific jobs Chief information officer (CIO) Programmer Network administrator Software trainer Web page designer/Webmaster Computer equipment salesperson Computer repair person

Computer-related Health Problems

Eyestrain

Radiation

Backaches/muscle aches

Importance of ergonomics

Data Sources

Internet

Intranet

Extranet

The Internet’s Impact on Business

E-commerce Purchasing Tracking shipments

Make airline reservationsHandle financial and tax transactionsCustomers have access to more information than ever to improve consumer decision makingManagement has access to more and quicker information to support business decisions.

Intranet(private company network for employees)

Sales people enter data daily

Work any time any place

Managers get information more quickly

Extranet(private company network for suppliers/customers)

Track the company’s daily inventory balanceSuppliers and other outside people have access to selected company records

BM06.02

Analyze the management information systems used in decision-making, prediction

and control.Reasons for Investing in technologyMIS (Management Information System)DSS (Decision-Support Systems)EIS (Executive Information Systems)Data miningInformation security

Reasons for Investing in Technology

To increase revenue from customersTo increase the number of new customersTo reduce costs for each unit of outputTo reduce support costsTo level the competitive playing field

Be innovative Bring products to market rapidly Respond to customer requests

To consider location without being dependent on workforce

MIS (Management Information

System)A computer system that transforms

data into information that managers can useRecords daily transactions, such as purchase orders and salesManagers request reports to help in making decisions

DSS(Decision-Support System)

A system that helps managers consider alternatives in making decisions

Analyze situations using “What if?”

scenarios

EIS(Executive Information System)

A system that collects data from internal and external sources to help managers make decisionsInformation is gathered from MIS and DSSUses information on competitors, state of the economy, and government policies

Data Mining

Searching databases for useful statistical relationships

Need large customer database

Use data mining application software

Find ways to attract and retain customers

Information Security

Keep hackers from stealing, destroying or altering informationAvoid lawsuits by employees, customers, suppliers, and the publicNotify buyers of rights and how personal information will be usedProtect electronic information

Protect Electronic Information

Using passwordsBacking up dataEncryptionUsing firewallsOther systems (fingerprints, voice verification, retina scanning, etc.)