Communication
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Transcript of Communication
Orange Earth
CommunicationConstantly talking isn't necessarily communicating. - Charlie KaufmanAn Animated PowerPoint Template
Definition:or information by speech, writing, or signs.ideas, opinions,the exchange of thoughts,
Thanks for pointing that out Captain Obvious!
Communication Process:Individual KnowledgeGroup DynamicPotential ConflictTypes of ConflictConflict Resolution Through Creative Cooperation
Individual Knowledge:
life experience - travel, family, ...
work experience - amount of time, more than one career,...
education
Group Dynamics:
the interactions that influence the attitudes and behaviour of people when they are grouped with others through either choice or accidental circumstances
how a group functions/communicates
Potential Conflict:
has the potential to negate cooperation
*has the potential to create dialogue that can lead to an optimum outcome - an opportunity to learn
Types of Conflict:
Personal - a dislike of another
Substantive - varying view points on facts or goals
Procedural - varying methods to complete tasks
Competitive - success that can be based on others failures
Cultural - a noted diverse background
Conflict Resolution Through Creative Cooperation:
Open Communication - a process of constructive brainstorming
Negotiation - a way to create group cohesiveness through shared dialogue
Understanding - mutual respect
Flexibility - being open to varied ideas
If conflict is approached negatively, it can:
Be destructive and uncontrollable Create ineffective working groups Cause productivity to suffer Reduce the exchange of ideas and information Develop animosities Break down communication Diminish trust and support
If you can approach conflict positively, it can:
Improve the quality of decisions Stimulate involvement in the discussion Arouse creativity and imagination
Increase movement toward goals
Build more synergy and cohesion among teams Foster new ideas, alternatives, and solutions
You can have brilliant ideas, but if you can't get them across, your ideas won't get you anywhere. ~ Lee Iacocca"To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others." ~ Anthony Robbins
Created by: Jason Antonishyn, May 2012, (780) 520-1430, [email protected]