Communication
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Transcript of Communication
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OverviewWhat is communication?Internal and external communicationFactors affecting the choice of
communicationMethods of communication
OralWrittenVisual
Modern methods of communication
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Communication is
The transfer of information(data) from one person to another.
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Internal Communication is
With people inside the organisation.
e.g. Notice Board.
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External Communication is
Between the organisation and people outside.
e.g. Letter
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1. Cost
Is the method cheap or dear?
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2. Speed
How long will it take to reach its destination?
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3. SecrecyIs the method confidential?
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4. RecordWill a copy of the information exist?
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5. Destination
Is it internal or internal?
How far is it going?
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Types of communication
1. Oral/Verbal
2. Written
3. Visual
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Oral Communication is Sending a verbal message.
Internal Eg. Intercom, face-to-face meeting.
External Eg. Radio, telephone.
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Oral CommunicationAdvantages
Quick
Instant Feedback
Disadvantages
No Record
May be hard to remember
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Types of MeetingsAGM: Annual General Meeting.
EGM: Extra-ordinary General Meeting.
Ad hoc: Informal meeting on the spur of the moment.
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ChairpersonCalls meeting to order.Ensures that meetings run smoothly.
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SecretarySends out notices of meetings.Writes up the Agenda.Keeps minutes.
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TreasurerKeeps a record of all finances.Prepare final accounts.Prepares financial reports.
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Written CommunicationSome record is kept.
Internal Eg. Notice Board, Memo
External Eg. Letter, e-mail, fax
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Written CommunicationAdvantages
Record kept
Don’t have to remember everything
Disadvantages
No instant feedback
May not be confidential
e.g. fax
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A Memo isA short note used within a business.To: Mr. KellyFrom: CSPE Class representative.Date: 10/10/08Subject: Recycling paper.Message: Please place used paper in recycle
bins.Signed: Mary Jones.
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A Notice of a Meeting isInformation about a meeting.Sent by the secretary.Name: 1st year PTMDate: 20/10/08Place: SHS, TullamoreTime: 9.00-3.00Signed: Aoife Malone
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An Agenda is
A list of topics that will be discussed at a meeting.
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Sample Agenda1. Minutes Summary of last meeting.2. Matters Arising Issues that need further
discussion.3. Correspondance Letters of apology etc.4. Chairpersons
ReportRecap of the years events.
5. Treasurers Report
Summary of finances.
6. Election of Officers Appointing new officers.7. AOB Any Other Business
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Visual CommunicationUsing charts, graphs, videos and television to
give a messages internally & externally.
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Visual CommunicationAdvantages
Easy to understand
Shows trends and comparisons
Disadvantages
Some people may not understand
Takes time to prepare
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Rules for preparing charts/graphs
Give it a title.
Label the Y axis (eg. year)
Label the X axis (eg. quantity)
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Bar Chart Is a series of bars. Used for comparing quantities.
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Line/Trend GraphIs a chart that uses lines.Used for showing changes over time.
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Pie ChartsIs a circle divided into segments.Used to show percentages or proportions.
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Government Agency involved in communicationAn Post
Provides a national & international postal service.
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Other servicesPublicity post
Delivers leaflets for a small fee.
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Swift post
Letter will be delivered quicker for a fee.
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Freepost
Special envelopes where customers can reply to business & they pay the postage.
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Private telecommunications providers AircelReliancePerlicoIdea AirtelVodafone
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Telecommunication servicesTelephonesFreefoneTextingAnswering service
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Internet
E-mailwwwsocial media
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TeleconferencingUp to 20 people can talk together.
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Video-conferencingTV link up of sound & pictures for meetings
without travel.
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RecapWhat is communication?Internal and external communicationFactors affecting the choice of
communicationMethods of communication
OralWrittenVisual
Modern methods of communication