Communication
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Transcript of Communication
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Organizational behaviour
Presented to:- Presented by:-A .Prof R. Marwaha Nitish jain
M.Com 1 Hitesh Kamla lohtia sanathan dharama college
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View the clips and explain what are you feeling after viewing that picture
• Shall we start……..?
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Eyes explains angriness/angry eyes
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This sign belongs to……?
No Parking
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A girl is writing letter to someone
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Professor explains the topic by writing and explaining
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A lady is Thinking or viewing something
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Communication
writing
listening
thinking
viewingUnderstanding
explain
signs
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Definitions
• The transfer of information from one person to another , whether or not it elicts confidence but the information transfer must be understandable to the receiver
---C G BROWN
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• In its everyday meaning communicating refers to the transmitting of information in the form of words or signals or signs from a source to receiver
------ keitb and gubellini
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Communication means the imparting
conveying or exchange of ideas
knowledge etc whether by speech ,
writing or signs
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• 1) communication from communis• 2) Latin word• 3) means to share views• 4) features
– min two persons– message is must– may be written or oral– Two way process– Feed back importance
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• 5) Importance–Decisions–Smooth working –Coordination– Increase managerial efficiency–Leadership –Motivation–Control–Job satisfaction –Public relation–Cost benefits6) Process of communication
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Channels of Communication
Organizational base
• formal• informal
Flow base
• downward• upward• horizontal• diagonal
Media base
• written• oral• gestural
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Barriers of communication
Physical barriers
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Resistance to change
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Attitudinal barriers
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EFFECTS OF EMOTIONS and POOR LISTENING
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PERCEPTIONS
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Language problems
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ABSENCE OF FEEDBACK,POOR FEEDBACK
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Presentation of information
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TO OVERCOME BARRIERS:
• Learn to use feedback well
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Use direct, simple language, or at least use language appropriate to the receiver.
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Learn to use supportive communication, not defensive communication.
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Use proper channel(s). Learn to use channels well.
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Listen to UNDERSTAND!
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Current issues in communication
• 1) technology and communication• 2) Man woman communication• 3) political environment• 4) ethical issues in communication
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Ten Rules for Good Listening
Rule Listening Reasoning Behind the Rule
1. Stop talking You cannot listen if you are talking.
2. Put the person at ease Help a person feel free to talk; create a permissive environment.
3. Show the person you Look and act interested; listen to want to listen understand, not to oppose.
4.Remove distractions Don’t doodle, tap, or shuffle papers; shut the door if necessary to achieve quiet.
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5. Empathize Try to see the other person’s point of view.
6. Be patient Allow plenty of time; do not interrupt; don’t start for thedoor or walk away.
7. Hold your temper An angry person takes the wrong meaning from words.
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8.Go easy on argument Don’t put people on the defensive and criticism and cause them to “clam up” or
become angry; do not argue- even if you win, you lose.
9. Ask questions This encourages a person and shows that you are listening; it helps to develop points further.
10. Stop talking This is first and last, because all other guides depend on it; you cannot listen effectively while you are talking.
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UNDERSTANDING
• I KNOW WHAT YOU MEAN• KNOW WHAT I MEAN?• I HEAR YOU• I’VE BEEN THERE!• YOU UNDERSTAND ME?• YOU HEAR WHAT I SAID?• YOU KNOW WHAT TO DO?• I KNOW WHAT YOU’RE TALKING ABOUT.
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