Communicating with Your Boss Be a Leader ISO-405-PD-EV-1202-V1.0.
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Transcript of Communicating with Your Boss Be a Leader ISO-405-PD-EV-1202-V1.0.
Communicating with Your Boss
Be a Leader…
ISO-405-PD-EV-1202-V1.0
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Four Ways We Communicate Up
Planning the way we communicate
Managing priorities & expectations
Receiving suggestions & feedback
Selling an idea up
Manager’s Priorities and Goals
Planning the Way We Communicate
• Frequency
• Subject Matter
• Follow Up
• Timing
• Evidence
• Method
• Audience
Managing Priorities and Expectations
People Process
Leading Doing
How do relationships impact our ability to manage priorities and expectations?
Managing Priorities Communication Process
1. Assure the other person the project request is important
2. Clarify expectations
3. Spell out responsibilities and prioritize
4. Try to help solve the request
5. Ask for appropriate resources
6. Thank the person for the opportunity
Receiving Suggestions & Feedback
Feedback Communication Process
1. Thank your manager for the suggestion
2. Find a point of agreement and relate it
3. Ask questions for clarification
4. If you disagree with the suggestion, calmly state your reasons
5. Relate your plan of action and get agreement
6. Thank the person again
Selling and Idea Up
Selling Up Communication Process
1. Bring the topic up and ask first for your manager’s ideas about the topic
2. Ask permission to state your case. Talk about the solution
3. Invite dialogue and listen
4. Know when to accept No
5. Outline benefits