English for Tourism5° B

Para comunicarse con un cliente gran parte del tiempo a l@s recepcionistas de las agencias de viajes, hoteles y aeropuertos se les solicita un nivel de inglés básico con énfasis en vocabulario específico sobre el servicio a cliente.

En esta presentación encontraran las frases mas comunes.

Copien las frases y su significado o descarguen estas diapositivas e imprímanlas para la clase :D

Hello, Good morning (good afternoon/ evening)

My name’s _____________ and I will help you today

How can I help you?

Here I have the option for you. This_______

This hotel includes:_________

The cost of a package for X days and X nights is ______

The flight costs___________ and the departure date is on____________ and your return flight is on _____________

What’s your name? What’s your nationality? What’s the purpose of your trip? What kind of holiday would you like? How much would you like to spend? Are you traveling alone? How many people

travel with you? Do you want us to send you the tickets to

your office/house?

Mr/Mrs./Ms. There is a change is your________

The new _________is on___________

There are no rooms/tickets available The price has increased

There is a new offer on the hotel…