Commitment to Safety & Healthin the Workplace

Care for the Health,Safety and Environment.

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Lucas Ng H K Petrochemical Corporation of Singapore (Private) Limited

bizSAFE Convention 201428 February 2014

Introduction to

• upstream company of the Singapore Petrochemical Complex on Jurong Island– Supply ethylene, propylene, acetylene, butadiene, 1-butene,

MTBE and benzene to companies mainly within Island

• 1984 – first full-fledged ethylene plant (cracker) in

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• 1984 – first full-fledged ethylene plant (cracker) in SEA on stream

• 1997 – second world-scale cracker on stream

• present shareholders

– Japan-Singapore Petrochemicals Co., Ltd (50%)

– QPI* and Shell Petrochemicals (Singapore) Pte Ltd (50%) (*QPI: Qatar Petroleum International)

Health, Safety & Environmentachievements

• Responsible Care® (RC) signatory since Oct 1999

• ISO 14001 certified since Jan 2000(Environmental Management System)

• OHSAS 18001 certified since Nov 2002(Occupational Health & Safety Management System)

• first enterprise certified to Singapore

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• first enterprise certified to Singapore Standard SS 506 Part 3 in Dec 2009 (Process Safety and OHS elements)

• bizSAFE Mentor since 2011

• WSH Performance (Excellence) Award recipient – 2011, 2012, 2013

PCS Culture

• unique teamwork culture built upon

common core values and shared

traditions

• strong teamwork leads to corporate

cohesive culture

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cohesive culture

• cohesive culture evolved to safety and health culture� senior management involvement � leadership

� top down and bottom up � two-way communication

� towards continual improvement

manufacturing – maintenance – construction – marine

“Safety culture is how the organisation behaves when no one is watching”

•comprise beliefs, attitudes, norms and work practices of management, employees and contractors

Safety Culture

Cultivate Improve Sustain

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management, employees and contractors

•“blame free” environment – trust, learn lessons, guidance, intervention, “fair-play” procedures

•Participated CutureSAFE perception survey in 2013 by WSH Council

�identified improvement areas �strive to close gaps with action plans

Safety and Health Culturedriving programmes

• open communication / sharing

� Speak Out for Safety (SOS) programme

� promote open communication channel on safety issues

• empowerment / intervention

Speak Out for Safety Speak Out for Safety

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� STop And Report (STAR) programme

� intervene / report on unsafe situation

• peer-to-peer

� Behaviour Based Safety (BBS) programme

� peer observation and feedback; cultivate safe work behaviour

� Increase workforce involvement to improve culture

Training

• provides knowledge and skills�policy, regulations

� safety, on-the-job skills, language

� lessons learnt, sharing

• initial, ongoing refresher training

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• initial, ongoing refresher training

• review content regularly�obtain feedback; ask what they would like covered, or

issues they would like reinforced

• measure effectiveness of training

• consider need for specialised training

• caring environment

• protect and promote health of workforce and visitors

• annual health screening; specific screening for workforce exposed to occupational hazards

Securing Health - caring

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workforce exposed to occupational hazards (noise, benzene)

• lifestyle�health talks; doctors counsel / advice� in-house publications, guidelines

• medical clinic, industrial nurse

• fully equipped ambulance; certified first aiders

Securing Safety - visibility

• contractor involvement� clear responsibilities, accountability and engagement� self-regulating Contractors Committee� constructive collaboration; united strength of Contractor

companies� representative as member of RC Committee

• workplace safety

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• workplace safety� safe conditions / safe acts� office / work area

� 5 S system (workplace housekeeping)� staircase safety

• safety beyond workplace� traffic / cyclist / pedestrian

• visitor orientation� Safety Induction Training

• high Intensity Hazards

• heat stress

• ergonomics

through

� management walkabouts, visibility

Heightening awareness

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� management walkabouts, visibility

� safety patrol / inspection

� Mass Tool Box Meeting

� highlight hazard, near miss, etc

� banner, poster

� Safety & Health guide (booklet)

� water supply stations

bizSAFE Commitment

• PCS’ contractor entry level bizSAFE 3

• through continual improvement program, in-house contractorshouse contractors

� majority bizSAFE Star*

� 5 contractors – bizSAFE Partner

• as bizSAFE mentor, with proactive WSH programs working to advance WSH agenda

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Continual improvementPDCA approach

• follow-up crucial

Incident

Rate

Engineering

Safety

Continual

improvement

Workforce

involvement

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crucial

• re-look approach ?

Time

Management

Human

Factors

Better design SWPBehaviour,

Culture

Outreach / Feedbackdistributor / supplier

• surveillance network� routine visits ensure continuous and efficient

communication

• information exchange� best practices

� level-up / knowledge management

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� level-up / knowledge management

• site visit / support� (audit / review)

� Responsible Care compliance

• other potential issues� complaints

� product management, unexpected effect

� compliance

Exampledelivery / unloading of chemicals

• leveling-up of supplier practices

• expectation of health, safety and environmental practices of drivers (traffic safety); promote safe chemical unloading

• actions to outstanding issues Hazmat course –

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• actions to outstanding issues

� met suppliers; requested training materials, SOP, checklist

� harmonisation of SOP, checklist; comprehensiveness, eliminate confusion

� min / basic training requirement; site Hazmat course

� regular spill / emergency response exercise

Hazmat course –

site practice

emergency response drill

Our thoughts - how to improve

• recognise difference between managing and leading; management provides impetus for safety performance

• uphold management commitment and leadership (personal involvement, visibility) and workforce participation

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participation

• integrate safety into process of business

• ensure everyone accountable for safety and health

• provide effective training to identified needs at all levels

• open two-way communication

• respond to concerns and act promptly, visible follow-up

manufacturing – maintenance – construction – marine

Takeaways

• never treat feedback / comment as small and

irrelevant

• respond to concerns and act promptly, visible

follow-up

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follow-up

• review HSE performance for enhancement

and/or improvement

“Leadership commitment to Safety & Health leads to increased productivity and positive business performance”

Thank You

Care for the Health,Safety and Environment.

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