Comm-Tract Corp. Carrier Support Services
description
Transcript of Comm-Tract Corp. Carrier Support Services
1
Comm-Tract Corp.Comm-Tract Corp.Carrier Support Services
2
Mission StatementMission Statement
• Comm-Tract Corp carrier support services are designed to meet the unique requirements of telecommunications carriers today. – Time to Market, Manage Existing Technologies,
Profitably deliver Advanced Services– Offer a wide range of engineering services designed
to save time and costs in network upgrades, build-outs, modifications, and regular maintenance.
– Single point of contact providing all the equipment and implementation resources you need for your CO, hut, cabinet, vault or cell site.
– Full-Service provider of technical ( EF & I ) services enabling rapid network deployment.
3
Client FocusClient FocusComm-Tract (EF&I) services provides Engineering, Furnishing and Installation to Next Generation Service Providers and Service Provider manufacturers including BLECs, CLECs, DLECs, ISPs, ASPs, etc.
Fiber Optic Installation, Maintenance and Service• Metro and Long haul Operations• Complete testing/certifications DS1 – OC192• OTDR, PMD, BER, ORL• SONET/DWDM proficient
Comm-Tract (EF&I) is experienced in network technologies, commercial telecommunications, infrastructure cabling and project management.
Comm-Tract provides services in five broad practice areas: Technology Staging and Testing, Infrastructure Design, Deployment Services, Documentation and Training.
4
Carrier Support ServicesCarrier Support Services
Documentation & TrainingDocumentation & Training
DeploymentDeploymentAssembly/StagingAssembly/Staging
Project ManagementProject ManagementProgram ManagementProgram Management
NOC SupportNOC Support
ProvisioningProvisioningTesting, Integration & ValidationTesting, Integration & Validation
Engineering & DesignEngineering & Design
Support ServicesSupport Services
Quality AssuranceQuality Assurance
5
E F & I ServicesE F & I Services
Engineering/Design of Info structure for carrier class collocations sites:• Overhead ladder rack systems equipment racks, cabinets• Develop standard materials lists and installation documents• Estimate cost, resource and time requirements for subsequent
phases• Fiber optic raceway, power and grounding systems
Installations of Carrier Class networking Equipment:• Long haul fiber optic transmission equipment in transmission Hut’s
and collocation sites.
Testing:• Dark fiber turn up and fiber testing procedures• Optical T-birds, Spectrum Analyzers, O.T.D.R’s, Polarization Mode
Dispersions
6
E F & I Timeline and LifecycleE F & I Timeline and Lifecycle
Based on the detailed, site-level network design and the client’s operational requirements and restrictions, develop a network implementation plan and program manage the deployment of the network.
Develop a Detailed Network Implementation Plan, Identifying Time-Critical Milestone Events and Task Interdependencies
Achieve Consensus among all Equipment, Software & Service Providers to Comply with the Implementation Schedule and Milestone Delivery Dates
Site Survey all Network Locations to Ensure Conformance to Standards Design Criteria
Modify Configurations and Red Line Documentation for those Sites which cannot be brought into Conformance with Established Design Standards
Program Manage Network Deployment and Monitor Fulfillment of Assigned Tasks by Vendors, Service Providers, Subcontractors, the Client and Comm-Tract
Inspect, Accept & Hand off Network Locations as Completed Estimate Cost, Resource and Time Requirements for Subsequent Phases
7
Program ManagementProgram Management
Primary point of contact for client Develop a detailed implementation plan Achieve consensus with the implementation plan and
milestones Communicate implementation plan Manage program to implementation plan Identify and manage risk Manage deployment team Cost reporting Metrics reporting
8
Deployment planning & management
Site Surveys
Requirements documentation & analysis
Testing & Staging
Installation
Documentation & training
Project ManagementProject Management
9
Project ManagementProject Management
Perform site surveys to ensure site conformance to design standards
Identify, document and determine site specific information for all power, grounding, data cable, wire terminations, cage details, provider points of contact and facility access information.
Coordinate with space provider for necessary work approvals and meetings
Monitor day to day site work to meet project schedule Provide conflict resolution to site specific issues
Material Labor Space provider issues
Perform quality assurance inspections on completed work
10
Survey & Detail EngineeringSurvey & Detail Engineering
• Perform System Design
• Perform Site Surveys
• Prepare Installation Specification Package
• Provide Ongoing Installation Support
• Update all Client Drawings
• Submit As-Built Installation Package
11
Engineering & DesignEngineering & Design
Physical Issues Space planning Equipment floor layout Cable management Environmental control Define all materials required per conformance
to space provider standards Develop installation processes and procedures
12
Engineering & DesignEngineering & Design
Logical Issues Network architecture Equipment configurations
Equipment card assignments IP configurations
Power planning distribution AC and DC power Grounding
Equipment plug-in assignments
13
Pre-Assembly/StagingPre-Assembly/Staging
• Receipt & Inventory of Client Equipment
• Pre-Assembly Engineering Specification
• Pre-Assemble Equipment (Rack & Stack)
• Special Cable Manufacturing
• QC Inspection
• Pre-Configuration Test
• Final Inventory and QC Inspection
• Equipment Warehousing & Distribution to Site
14
Equipment Staging and Equipment Staging and DeliveryDelivery
Generation breakdown of all required materials to support deployment
Schedule material deliveries per schedule for whole deployment
Receive, inventory and stock all materials in centralized secure warehousing facility
Provide inventory management of client equipment and configurations
Configure equipment with client provided IP addressing scheme
Pick and pack all materials specific to each shipment requirements
Arrange equipment shipments to sites or subcontractors Provide periodic inventory report Identify shortages and fill in advance of need
15
Deployment ServicesDeployment Services
Hardware Facilities Routing and switching Cabinets Racks Table top
Software Installation Configuration
Circuits Provisioning Termination
People Program managers Engineers Project managers Support specialists
Warehousing Documentation Contracts Finance
Subcontractors
16
Services: Field Installation & TestServices: Field Installation & Test
• Support Structure
– Area Managers
– Field Supervisors
– Lead Tech’s
– Indexing Scheme per BellCore Standards
• Experienced in:
– CO Installations
– Equipment Removals
– Inventory Verification
• Support Installation Training Center
• Total System Testing
17
Services: Quality AssuranceServices: Quality Assurance
• Inspection of In-house Pre-Assembly Work
• Inspection of Field Installation Work
• On-Site Audits and report generation
• Verification of Corrective Action
18
Front line for customer support, for a wide range of issues and technologies:
Network Monitoring
Troubleshooting
Maintenance
Escalation
NOC Tier 2, 3 SupportNOC Tier 2, 3 Support
19
Complete maintenance and operation of the customer's system.
Long Term Maintenance, where Comm-Tract technicians are permanently assigned to the system to perform routine maintenance and emergency repair/restoral.
Periodic Maintenance Services, where Comm-Tract performs pre-scheduled (monthly, quarterly, annual, etc.) maintenance and system performance evaluation.
One Time System Performance Evaluation and Maintenance. System test results are presented to the customer with recommendations as to system optimization and preventative measures necessary to insure peak performance.
Help Desk – Dispatch – Field Operations 24 x7, 365 days
Support ServicesSupport Services
20
Technologies
Optical
SoftSwitch
Operations
Advanced Services
VOIP
Testing, Integration, Testing, Integration, ValidationValidation
21
Turn UpTesting
Acceptance
4/5 Provisioning
ServicesFrame
Voice
Internet
Provisioning – T1, T3, IMAProvisioning – T1, T3, IMA
22
TrainingTraining
Develop standard procedures for network operation, maintenance and support
Develop & deliver client training in new network technologies and products
Develop & deliver client training in standard procedures for network operation, maintenance and support
Assist the client development of an internal training program & organization
23
DocumentationDocumentation
Compile information from site surveys Assemble and document installation processes and
procedures for site work Floor Plans Computer Aided Design (CAD) drawings Installation notes Equipment Lists Method of procedure (MOP) Quality checklists
Document inventory of installed equipment, software, circuits and facilities
Develop as-built CAD drawings and documents for each site
Revision control
24
BenefitsBenefits
• Leverage Comm-Tract’s Resources
– Reduce Incremental Operational Expense (OPEX)
– Increase Cash Flow & Profitability
– Manage Existing Technology and Networks
– Faster time to market • Plan, deploy, turn up capacity
25
SummarySummary
• Comm-Tract has developed a methodology to ensure the delivery of consistently successful client engagements. This methodology provides an integrated set of practices, procedures and standards for the development of optimal client solutions.
• Our end-to-end capabilities include design, engineering, deployment, and maintenance. We provide both internal network services in the customer premise and external network services in the field.