Girlie: Hello Daniel_, Thank you for contacting Comcast Live Chat Support. My name is Girlie. Please give me one moment to review your information.

Girlie: My pleasure to have you on this chat. Hope you're doing fine. My name is Girlie. Please allow me to assist you with your concern for today.

Daniel: My Issue: Wondering how to determine what my Xfinity TV package includes

Girlie: Hi there, Daniel. Hopre you're doing well

Daniel: Hi. I'm doing fine, thank you

Daniel: My question is that My Account says that I am connected to Xfinity TV

Daniel: but when I try to stream TV online, every channel says that I need a subscription

Daniel: so what do I need to do to watch tv?

Daniel: I am just interested in the network stations

Girlie: No worries, Danie, I would be glad to check that for you and let you know right away.

Girlie: Would it be okay If I put you on hold for 2-3 minutes while I review the account?

Daniel: sure

Girlie: Thank you.

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Girlie: To ensure I have the right account up, can you please verify the account number or the last four digits of the SSN registered on the account, complete service address and phone number?

Daniel: acct #: [redacted] SSN: [redacted] Address [redacted] phone: [redacted]

Girlie: Thank you for that information, Daniel.

Girlie: Thank you for patiently waiting.

Girlie: I've already pulled up your account, Daniel and can see here that your service is only for Internet which is $66.95/month

Daniel: wait a minute. I thought there was supposed to be a one-year introductory rate

Girlie: Don't you know that I've found a better package for you where in you can get the same Internet Speed and Limited Basic Cable plus Free HBO and Streampix for 12 months for $54.99

Daniel: I signed up for internet plus which was supposed to be $39.99 / month

Daniel: 25 mbps

Daniel: local channels and HBO

Girlie: Limited Basic Cable plus Free HBO and Streampix good for 12 months, Daniel

Daniel: ok

Daniel: so why are you telling me that it's 66.95/month and only internet?

Girlie: Its your current rate, Daniel but if you will sign up for the limited package I've offered it will only be for $54.99/month for Internet and Limited basic cable plus free HBO and Streampix

Girlie: This is a limited offer, Daniel. Shall I process it now for you?

Daniel: My current rate is supposed to be $39.99

Girlie: It's not what is reflected in your account, Daniel

Girlie: Why not try the package I've offered?

Girlie: You have 30 days to try it

Daniel: Can you figure out what the problem is?

Daniel: I signed up for internet plus

Daniel: The website clearly says the introductory rate is $39.99 for 12 months

Daniel: and includes local channels

Girlie: No, Daniel, you only signed up for internet only package. The package I'm offering is the internet plus package

Daniel: so that will be $39.99/month?

Girlie: The lowest rate available in your account is $54.99/month, Daniel and this is only for a limited time and may end soon.

Girlie: This is a risk free package, Daniel as you have 30 days to try it

Daniel: this is bullshit

Girlie: If you are not satisfied you can just contact us back to let us know and have it cancelled and you will be refunded in full.

Daniel: your website clearly advertises internet plus for 39.95/month for 12 months

Daniel: that is what I signed up for

Girlie: Please accept my sincere apology, Daniel. As your analyst today, I'm just giving you the information I'm seeing in your account.

Daniel: no you're trying to sell me on a different product

Daniel: which I'm not interested in

Daniel: I want you to please deal with the issue that I am having

Daniel: Which is why I contacted you in the first place

Daniel: You are in the billing department, correct?

Girlie: I understand, Daniel and as what I've told you a while ago, your current service is only Internet service which is $66.95/month and not Internet Plus Service

Girlie: Yes

Daniel: you can see that I was literally connected today, right?

Girlie: Yes, that is correct.

Daniel: I should be eligible for the introductory rate

Daniel: that is what I signed up for

Daniel: the confirmation said that would be my monthly rate

Daniel: I never received an email confirmation of my transaction

Girlie: I understand, Daniel, however, I am just trying to let you know that service you currently have and i'm offring you the cheapest rate for Internet Plus which you can get 25mbps plus limited basic cable plus free HBO and strmpix

Daniel: Are you denying that your website advertises that package for 39.95/month?

Girlie: Usually the rate for different market is different from other markets, Daniel

Girlie: *other markets

Daniel: The website allowed me to select that service and proceed through the sign-up process

Girlie: I understand, Daniel, however it's possible that you are not eligible since it was not processed instead Internet service alone was processed

Daniel: that is completely insane

Daniel: So I signed up for a service, but since that service is not available in my market I was automatically signed up for less service at a higher price without asking my permission?

Girlie: It's not my intention to make you feel the way you are feeling right now, Daniel since I myself don't know also why your service is for Internet only with a rate of $66.95.

Girlie: As a customer myself, I will also feel the same way you are feeling right now since I was not able to get the package I wanted.