Combi intro
10
BILL PAYMENT TERMINAL COMBI
Transcript of Combi intro
BILL PAYMENT TERMINAL
COMBI
Current Scenario
Growing bouquet of services
Increasing number of Customers
Increased Competition
The customer has choice of options
Rising Wage Bills, Shrinking Operating Margins
Increasing Consumer Sophistication…
Quick to accept technology
Customers need on Demand service
Convenience of location, time and ease
Self-service transactions are 75% cheaper than teller transactions
Increasing need for security, privacy and non-obtrusive services
Need for targeted communication
Pressure for 24x7 services
Current Scenario
COMBI is designed to automate most routine transactions. These kiosks are designed to provide consistent service levels across the retail outlets resulting in:
Increased customer satisfaction Reduced customer churn Extended corporate brand image Reduced wait times for handling product
information Improved service levels across all outlets
Bill Payment Terminal
Services AvailableService Provisioning: Activation of roaming facility, ISD facility, etc
Bill Enquiry and Payment: Enquiries for outstanding bills and payment of utility, rental and mobile bills
Media Manager Feature: Streaming of advertisements on screens and generation of location and time-based advertisements, programmable to individual kiosks
Content Download: Downloads of games, ring tones, screen savers and wallpapers
Video Help Desk: In-built camera enables customer support at the call center using one to one video conferencing
Customer Satisfaction Survey/ Product Promotions: Interactive tools, survey forms and digital promotions to augment marketing efforts
Prepaid PIN Services: Automated kiosks enable the purchase of prepaid and top-up vouchers for multi-vendor services at the same Kiosk
Benefits
BENEFITS FOR CUSTOMERS 24 x 7 customer self-service Increased customer satisfaction Personalized bill payment experience No frustrating queues or human interaction Printed acknowledgement receipt
BENEFITS FOR INSTITUTIONS Secured lockable safe to collect cheques / cash Direct savings in terms of manpower Reduced data entry and increased accuracy Significant reduction in teller enquiries Comprehensive MIS reports Conveys a tech savvy image of the institution Increased selling opportunities
Applications
Electronic Bill Presentment and Payments
using cash, card or cheques
E-Top Up or prepaid recharge of cell phones
E-Ticketing Kiosks
Locals Partners
AES Sonel
MTN
Orange
CAMTEL
BICEC
Afriland First Bank
Camerounaise Des Eaux (CDE)
Key Partner with international references
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