“A Global On Site IT Service Solution”

HistoryHistory Incorporated in 1994 in Germantown, MDIncorporated in 1994 in Germantown, MD Began by providing PC and data communication installation and repairBegan by providing PC and data communication installation and repair We are a service provider to manufacturers, resellers, and integratorsWe are a service provider to manufacturers, resellers, and integrators Work in the following capacities:Work in the following capacities:

Provide support as back up resource to the customers current on-site Provide support as back up resource to the customers current on-site solutionsolution

Provide support in remote locations where the customer does not have Provide support in remote locations where the customer does not have presencepresence

Act as the customers primary service solutionAct as the customers primary service solution Currently, we have a “one stop shop” mentalityCurrently, we have a “one stop shop” mentality

Offer a well rounded service supplying on-site support and installation Offer a well rounded service supplying on-site support and installation for PC’s, servers, network equipment, data/telecommunication for PC’s, servers, network equipment, data/telecommunication equipment, peripherals and cablingequipment, peripherals and cabling

Focus on Commercial and Government marketplaceFocus on Commercial and Government marketplace 70% Commercial and 30% Government70% Commercial and 30% Government

Core ServicesCore Services LAN/WAN TechnologiesLAN/WAN Technologies

Implementation/Integration of data/telecommunication Implementation/Integration of data/telecommunication equipment at customer locationequipment at customer location

Wireless 802.11- a,b,gWireless 802.11- a,b,g Network Infrastructure Support and ManagementNetwork Infrastructure Support and Management

Remedial maintenance support of the customers Remedial maintenance support of the customers network including all devices connecting to the networknetwork including all devices connecting to the network

Telephony support: Telephony support: VOIP, PBX, intelligent switch VOIP, PBX, intelligent switch

Survey and implementations Survey and implementations Cabling SupportCabling Support

CAT-, Fiber installationCAT-, Fiber installation Dmarc extensionsDmarc extensions

Program Management and System IntegrationProgram Management and System Integration Installation of multiple products at customer locations Installation of multiple products at customer locations

nationwide.nationwide.

Core Services - ContinuedCore Services - Continued Firewalls and securityFirewalls and security

Installation of network security hardware and softwareInstallation of network security hardware and software Cisco, Watchgaurd, Netscreen, Checkpoint, Juniper…Cisco, Watchgaurd, Netscreen, Checkpoint, Juniper…

PC and Server SupportPC and Server Support Life cycle support for desktops and serversLife cycle support for desktops and servers

SAN, NAS, DAS SAN, NAS, DAS IT StaffingIT Staffing

Provide IT professionals on a contract basis for long Provide IT professionals on a contract basis for long and short term assignmentsand short term assignments

We provide highly qualified IT personnel based on We provide highly qualified IT personnel based on multiple levels of expertise including:multiple levels of expertise including:

Computer Technicians (Level I, II, II)Computer Technicians (Level I, II, II) LAN/WAN Technicians (Level I, II, III)LAN/WAN Technicians (Level I, II, III) Network engineers (Level I, II, III)Network engineers (Level I, II, III)

Additional ServicesAdditional Services Logistics SupportLogistics Support

400+ logistics centers nationwide400+ logistics centers nationwide International capabilitiesInternational capabilities Online call tracking and support Online call tracking and support

Software ServicesSoftware Services Installation/Implementation and training Installation/Implementation and training

services available for the following products services available for the following products in certain geographic areas:in certain geographic areas:

MicrosoftMicrosoft NovellNovell CitrixCitrix AltirisAltiris

Skills and QualificationsSkills and Qualifications Provide on-site service nationwide with over 5,000 Provide on-site service nationwide with over 5,000

qualified field engineersqualified field engineers

ComTech Services technicians are at least A+ ComTech Services technicians are at least A+ certified and have a wide range of skills, which certified and have a wide range of skills, which allows ComTech Services the ability to meet all allows ComTech Services the ability to meet all your service needsyour service needs

How do we qualify our service partners:How do we qualify our service partners: Thorough background check on the company and Thorough background check on the company and

individual engineersindividual engineers Look at geography, skill set, current customers, and past Look at geography, skill set, current customers, and past

performanceperformance 85% of our service partners went through this process in 85% of our service partners went through this process in

1994 – 19961994 – 1996 80% retention of technicians since 1994 80% retention of technicians since 1994

Flexible SLA’s and Response Flexible SLA’s and Response TimesTimes

Standard Next Day Response ServiceStandard Next Day Response Service ComTech Field Engineer arrives on-site, during normal business ComTech Field Engineer arrives on-site, during normal business

hours the day after a service request is placedhours the day after a service request is placed Normal hours (PPM) are Monday – Friday 8:30am – 5:00pmNormal hours (PPM) are Monday – Friday 8:30am – 5:00pm Next day call must be placed by 3pm local time to receive Next day call must be placed by 3pm local time to receive

service the next dayservice the next day

8x5x4 Response Service8x5x4 Response Service ComTech Field Engineer arrives on-site within four hours of the ComTech Field Engineer arrives on-site within four hours of the

service call placement, during normal business hoursservice call placement, during normal business hours

24x7x4 Response Service24x7x4 Response Service ComTech Field Engineer arrives on-site within four hours of the ComTech Field Engineer arrives on-site within four hours of the

service call placement, during normal hours and after hoursservice call placement, during normal hours and after hours

24x7x2 Response Service24x7x2 Response Service ComTech Field Engineer arrives on-site within two hours of the ComTech Field Engineer arrives on-site within two hours of the

service call placement, during normal hours and after hoursservice call placement, during normal hours and after hours

MethodologyMethodology ComTech is a service partner, not just a providerComTech is a service partner, not just a provider We take full ownership of all service calls.We take full ownership of all service calls. We assume an active role in each customer We assume an active role in each customer

opportunity opportunity

Focus on flexibility:Focus on flexibility: Procedural flexibilityProcedural flexibility

Each customer and contract determines the Each customer and contract determines the procedures internally and externally to the customerprocedures internally and externally to the customer

Our goal as a service partner is to enable our Our goal as a service partner is to enable our customers to secure contracts and win new customers to secure contracts and win new businessbusiness

Management - Team ApproachManagement - Team Approach ComTech Services offers each partner a service ComTech Services offers each partner a service

team and is able to provide one on one attention team and is able to provide one on one attention which gives each service partner the highest caliber which gives each service partner the highest caliber of customer support available. of customer support available.

Service teams consist of the following members:Service teams consist of the following members:

1.1. Customer Service RepresentativesCustomer Service Representatives2.2. Team LeaderTeam Leader3.3. Dispatch ManagerDispatch Manager4.4. Project ManagerProject Manager

Various escalation procedures and 24x7 service Various escalation procedures and 24x7 service gives our partners the immediate service they need.gives our partners the immediate service they need.

Client List - GovernmentClient List - Government• American Diabetes AssociationAmerican Diabetes Association• Bureau of Federal PrisonsBureau of Federal Prisons• Army Army • AirforceAirforce• NavyNavy• DoDDoD• Internal Revenue ServiceInternal Revenue Service• US CustomsUS Customs• US Secret ServiceUS Secret Service• United States Postal ServiceUnited States Postal Service

Client List - Client List - CommercialCommercial AllstateAllstate Atrium Window and DoorAtrium Window and Door Central Carolina BankCentral Carolina Bank Charles SchwabCharles Schwab Cox CommunicationsCox Communications Countrywide MortgageCountrywide Mortgage Darling Companies Inc.Darling Companies Inc. Dean WitterDean Witter EDSEDS Ethan AllenEthan Allen Fleet BankFleet Bank General ElectricGeneral Electric GMACGMAC H&R BlockH&R Block

HalliburtonHalliburton IBMIBM Kinney DrugKinney Drug Krispy KremeKrispy Kreme Linens N ThingsLinens N Things Lockheed MartinLockheed Martin MascoMasco Morgan StanleyMorgan Stanley National Tire and BatteryNational Tire and Battery Olde Discount Stock Olde Discount Stock

BrokersBrokers RCN CommunicationsRCN Communications Reeds JewelersReeds Jewelers SearsSears Washington Mutual BankWashington Mutual Bank

Possible OpportunitiesPossible Opportunities Installation/Integration projects dealing with Installation/Integration projects dealing with

data/telecommunication and network gear including routers, data/telecommunication and network gear including routers, CSU/DSU’s, switches, hubs, firewalls, etc. CSU/DSU’s, switches, hubs, firewalls, etc.

National RolloutsNational Rollouts

PC and Server life cycle support.PC and Server life cycle support.

Network assessments, audits, and/or health inspectionsNetwork assessments, audits, and/or health inspections

Long or short term on-site engagements - IT staffing opportunitiesLong or short term on-site engagements - IT staffing opportunities

Software installation and support for Microsoft, Novell, and other Software installation and support for Microsoft, Novell, and other manufacturers.manufacturers.

Inside cabling opportunities (i.e. Dmarc extensions, CAT-x, fiber Inside cabling opportunities (i.e. Dmarc extensions, CAT-x, fiber cabling)cabling)

Rack and Stack, MAC, support Rack and Stack, MAC, support

“A reliable, professional, and quality service solution”

Randy Balderson