COMMUNITY SAFETY STRATEGY

Focus Focus 20122012

March 2012

COMMUNITY SAFETY STRATEGY

EducationEducation of staff and tenants regarding their roles in creating safe communities

Community StandardsEmbracing 5 main standards of behaviour which promote successful tenancies and includes progressive intervention strategies that address and support individuals requirements to live in TCH successfully

Local Safety PlanningLocal safety staff working with communities to assist tenants and key stakeholders to identify key safety issues. Together they develop and implement strategies that will address priority issues.

Strengthening Partnership with Toronto Police Servi cesBuild and maintain solid partnerships with TPS at both Corporate and Divisional levels and protocols in place for sharing information and planning around mutual issues of concerns

Resource RealignmentDeploy CSU resources based on approaches which best meet community safety needs

FIVE FOCUSED INITIATIVES

LOOKING BACK AT 2011

• Piloted Community Standards in 6 locations

• Improved partnership with TPS

• Re-aligned Safety resources to high needs areas

• Introduced integrated approaches to safety planning

• Tenants found Standards relevant and knew how to report concerns

• Tenants really liked on-site CSU presence

• Tenants generally satisfied that case was investigated thoroughly, but approximately 33% not satisfied

• Fear of retribution needs to be addressed• More community awareness needed• Process needs to be simplified• Greater role definition and accountability necessary• Improve documenation/admin with User-friendly documentation • More consistent Tenancy Management/follow-up required• Senior Management support critical to success • Administrative supports necessary

LEARNINGS FROM PILOT

FOCUS FOR 2012• Role Clarification• Training and Orientation

• Linkage between Community Standards and Tenancy Management

• Integrated Approaches

• Documentation & Follow-up

• Partnerships

Desired Outcomes for 2012• Community standards & tenancy management commonly used as

an effective tool for promoting safety in communities• Staff and tenants are more comfortable reporting criminal and anti-

social behaviour• Tenants advocate for themselves and draw on the resources of the

police and social service agencies to address ASB;• More local groups formed to strategize around safety issues• More partnerships with local police divisions, community agencies,

and other community partners• Resources better aligned at the local level to address the specific

safety priorities • Safety will be one of two key focus areas for Participatory Budgeting

in 2012, allowing tenants to identify solutions to safety priorities in their communities.

• De-escalation training for staff

Key Change in Safety ManagementTRI-LEADERSHIP MODEL

• The successful implementation of Tenancy Management and Community Standards rests on the partnership between:

• Operating Unit Managers

• Community Health Managers

• Community Safety Unit (Supervisors)

How Will We Know We’ve Been Successful?

• Creation of quarterly occurrence reports on anti-social activity

• Increase in the number of reported anti-social cases in Standards sites

• 70% of all assigned cases documented, followed up and closed

• 70% of all complainants acknowledged• Standards complaints addressed within 15

days

Measuring success……• Tri-management teams operational• 5 training sessions for staff on the Community Safety Strategy • 6 Sessions held for tenants • Staff and tenants increasingly aware of their roles in promoting safety• Integrated teams operating in all OUs addressing anti-social behavior• Tenancy Management framework finalized and implemented • Safety Plans developed in identified communities• Customized Training sessions completed for tenants in the 12 Phase 1

Community Standards communities • Site safety assessments completed twice annually (March and September)• Redeployment of safety resources will be completed based on

recommendations. • Quarterly corporate level TPS-TCH meetings occur with joint action plans in

place• Local meetings with police are held in each OU at least three times per year

TIMELINE

Implementation of Phase 1 sites WINTER 2012

Local Standards sessions (staff and tenants) WINTER 2012

Focus on staff roles in Standards & Tenancy Management JAN – JUN

Community Safety Strategy sessions – Staff & Tenants SPRING 2012

Feedback from Phase I Standards sites APRIL 2012

Roll Out of Phase II JUNE 2012

Feedback from Phase II Standards sites OCT 2012

Prep for roll out to all Operation Units FALL 2012

PHASE I LOCATIONS

� Rivertowne, Regent Park, 220 Oak Street, 1 Oak, 246 Bellshaw

� Pelham Park, 1884 Davenport

� Neptune Drive, Lawrence Heights

� Eagle Manor, Scarletwoods and Weston/Bellvue

� R.J. Smith, Thistletown, Mt. Olive

� Dan Harrison, William Dennison, George Street

� Edgeley, Shoreham and Tobermory

� Parma Court, Centennial Apartments

� Finch / Birchmount, Bay Mills

� Markham / Eglinton, McCowan Road

� Islington / St. Andrews

� Kennedy / Glamorgan