College of Technology Program Assessment AY 10-11 BEST PRACTICES
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College of Technology Program Assessment AY 10-11
BEST PRACTICES
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Introduction Tammi Miller
Assessment Update Barbara Wheeling
Assessment Process Elizabeth Fullon
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Introduction Programs 25Assessment meetings w/ faculty 38Learning objectives reviewed or rewritten 114Completed assessment plans 20Completed assessment reports 12Completed annual reports 13
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Assessment Process
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Learning Outcomes Bruce Brumley Craig
McKenzieInstruments/Projects Tim Urbaniak
Bob BlackwellReporting Richard PierceEmployer Forum Janet MullaneyEmployer Survey Kat PfauAlumni Survey Mick Ender
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College of Technology General Computer Technology
Bruce Brumley & Craig McKenzie
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LEARNING OUTCOMES – Associates Degree in Computer Desktop/Network SupportDepartment: Industry and Computer
Upon successful completion of this program a student will be able to:1. Demonstrate understanding of career paths, entry-level positions, and advancement in the information technology and computer user support field.2. Apply customer service and end-user support principles, including communication skills, etiquette, and courtesy when dealing with end-users and individuals lacking a technical background. Students will demonstrate methods for dealing with users who are angry, upset, or abusive. Students will demonstrate the ability to communicate effectively with clients, verbally and in writing.3. Demonstrate competency troubleshooting and solving computer hardware, software and Operating System problems by using troubleshooting strategies and techniques, diagnostic hardware & software, system documentation, and on-line documentation to resolve basic hardware, software, and operating system problems.4. Demonstrate competency setting up LAN networks, and troubleshooting and solving network problems by using troubleshooting strategies and techniques, diagnostic hardware & software, system documentation, and on-line documentation to resolve basic network problems.5. Demonstrate the ability to describe the purposes and functions of server and client operating systems.6. Demonstrate the ability to differentiate between client/server and peer-to-peer networks and will be able to describe environments where each is appropriate.7. Demonstrate proficiency in utilizing, integrating, and troubleshooting business-oriented computer software programs such as Microsoft Word, Excel, Access and PowerPoint. 8. Demonstrate the ability to use appropriate tools to assist with administering and troubleshooting computers, media, and devices on a network.
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LEARNING OUTCOMES – Associates Degree in Computer Desktop/Network Support
Department: Industry and ComputerUpon successful completion of this program a student will be able to:1. Create and present a helpdesk environment from conception to development2. Troubleshoot and repair computer hardware.3. Set up operating systems and troubleshoot software. 4. Set up and document small and home networks using troubleshooting skills. 5. Use business-oriented computer software programs such as Microsoft Word, Excel, Access and PowerPoint. 6. Use appropriate tools to administer and troubleshoot computers.
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LEARNING OUTCOMES – Associates Degree in Computer Systems and Associates Degree/Certificate in Networking Technology
Department: Industry and ComputerUpon successful completion of this program a student will be able to:1. Demonstrate understanding of career paths, entry-level positions, and advancement in the information technology and computer network support field.2. Demonstrate competency troubleshooting and solving computer hardware, software and Operating System problems by using troubleshooting strategies and techniques, diagnostic hardware & software, system documentation, and on-line documentation to resolve basic hardware, software, and operating system problems.3. Demonstrate competency setting up LAN networks, and troubleshooting and solving network problems by using troubleshooting strategies and techniques, diagnostic hardware & software, system documentation, and on-line documentation to resolve basic network problems.4. Demonstrate competency setting up WAN networks, and troubleshooting and solving network problems by using troubleshooting strategies and techniques, diagnostic hardware & software, system documentation, and on-line documentation to resolve network problems.
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LEARNING OUTCOMES – Associates Degree in Computer Systems and Associates Degree/Certificate in Networking
Technology Department: Industry and Computer
Upon successful completion of this program a student will be able to:1. Troubleshoot and repair computer hardware.2. Set up operating systems and troubleshoot software. 3. Set up and document LAN networks using troubleshooting skills. 4. Set up and document WAN networks using troubleshooting skills.5. Set up and document secure networks
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LEARNING OUTCOMES – Associates Degree in Computer Programming
Department: Industry and Computer
Upon successful completion of this program a student will be able to:1. Design, create, edit, deploy and administer dynamic web sites 2. Design, create, edit, and deploy Java applications 3. Design, create, edit, and deploy Visual Basic .NET applications4. Design, create, edit, deploy and administer databases5. Administer and maintain Microsoft and Linux Operating Systems6. Analyze, design, document, and test computer applications and systems solutions
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LEARNING OUTCOMES – Associates Degree in Computer Programming and Application Development
Department: Industry and Computer
Upon successful completion of this program a student will be able to:1. Design, create, edit, deploy and administer dynamic web sites 2. Design, create, edit, deploy and administer databases3. Analyze, design and document from conception to development of a final application4. Test computer applications and systems solutions
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College of Technology General Education Assessment
Richard Pierce
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COT General Education
• 3 main areas in COT General Education Department– Mathematics– Writing– Communications (Human Relations)
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Mathematics Assessment
• External– Meeting with EVERY program over 3 year rotation
to discuss where math is applied– Report to main campus’ data base for General
Education courses• Internal– Pre and Post test
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AY 09-10 Score Changes
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AY 09-10 Increase
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AY 10-11 Increase
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Writing Assessment
• External– Meeting with EVERY program over 3 year rotation
to discuss where writing is applied– Report to main campus’ data base for General
Education courses• Internal– Pre and Post writing samples
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Communications Assessment
• External– Meeting with EVERY program over 3 year rotation
to discuss where human relations is applied– Report to main campus’ data base for General
Education courses• Internal– Pre and Post questions in Human Relations (COMT
109)
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Listen
ing
Profes
sional P
resen
ce
Pos. Politi
cal Sk
ills
Customer
Servi
ce
Diversi
ty Sen
sitivit
y
Motivational S
kills
Self-K
nowledge
Ethics
Conflict Reso
lution
Teamwork
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Fall 2008Spring 2009Fall 2009Spring 2010Fall 2010
Internal Communications Assessment
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External Communications Assessment
• History• Working on new process– Julie McDade will contact you to evaluate several
random graduates from your program in following areas:• Ethical behavior• Customer Service• Team Work• Conflict Resolution
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General Education Assessment
• Little extra work for strong gain– Gen Ed is not for students to “get out of the way!”– We adjust our instruction for your benefit.
• Opening avenues for discussion• Remember other programs and faculty are a
great resource
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College of TechnologyProgram Assessment AY 2010-11
Assessment Deadlines AY 11-12Individual Meetings with Faculty: September 21, 2011 through October 28, 2011Updated Assessment Plan for AY 11-12: Due Friday, December 2, 2011Individual Meetings with Faculty: January 2012 through April 2012Assessment Reports: Due Wednesday, May 2, 2012