College of Health and Human Services Department of Health Care Administration Internship in Health Care Administration

Fall 2018HCA 480, Section 01, Code 5359, Units 3

General InformationInstructor Natalie Whitehouse-Capuano, MPH, MCHESOffice phone 562-985-5414E-mail Natalie.Whitehouse-Capuano@csulb.edu or nataliew@csulb.eduOffice Hours M 9:00 – 10:00; T & Th 12:30-2:00 and by appointmentOffice Location HHS2- 120Mailbox Located in Health Science Office, HHS2-115Course Time and Place

Monday 4:00 – 6:45 HHS1-101

WELCOME!As your instructor, I look forward to sharing the HCA 480 experience with you. Please note that my teaching style incorporates classroom discussion. As such, I feel it is essential to cover the following ground rules:

R-E-S-P-E-C-T! Respect the instructor, respect guest speakers, respect your classmates, and respect yourself. Any blatant disrespect will result in your dismissal from the classroom.

Derogatory and offensive language is NOT permitted in this class. If I hear you use profane language, I will ask you to LEAVE class.

Keep an open mind. Do not cut off the instructor, guest speakers, and/or your classmates. Do not engage in private side conversation. Make your attitudes, behaviors and language as positive as possible.

In addition to R-E-S-P-E-C-T, the instructor requests:

Participation - Come to class prepared (e.g., having done the assigned reading) and willing to listen, share insights, ask questions, and participate in course activities. Please inform me if you have conflicts that might cause you to be late or to leave early.

Cell phones - Turn your cell phones to “silent” before class. DO NOT text during class! Laptops and More - You may use your laptops in class, however, I ask that you use your laptop

for course-purposes only. Newspapers and More –DO NOT read newspapers, magazines, or do work for another class

during class time.

Course Description:Prerequisites: HCA Major. Department consent and HCA 300, 341, and 465 and HSC 150. A minimum of 120 hours of structured work experience in a health care organization, under the direct supervision of a preceptor-employee. Letter grade only (AF).

Learning Objectives, Domain and Competency Table

Learning Objective Domain Competency Activity (A1), Assignment (A2) or Assessment (A3)

Provide on-the-job training and exposure to health care management activities

5A General business skillsand management

Site specific on the job activities (A1), Defined in LearningAgreement (A2), Monthly progress report (A3).

Assist the organization toaccomplish a defined task or project

3C Contributions to theCommunity (organization) and Profession

Site specific on the job activities (A1), Defined in Learning Agreement (A2), Monthly progress report (A3).

Produce a report or other material demonstrating the student’s research, analytical and writing abilities.

3A,1B,(2D,4A, 5BH,possible,sitedependent.)

Personal and ProfessionalAccountabilityCommunication

Eportfolio(A1,2,3)

Promote the student’s personal and career development through interaction with the preceptor and members of the organization.

3A3B

Personal and ProfessionalAccountabilityProfessional Development& Lifelong learning

ICE's, workshops, prof.development events (A1),required attendance, elevatorspch. (A2), Reflections sheets(A3).

Course Materials/Access:Required Text(s): Friedman, L. H., & Kovner, A. R. (2013). 101 careers in healthcare management. New York, NY:

Springer Publishing Company, LLC.

Class use of TechnologyFor this class, you need access to Microsoft Word and PowerPoint. Students have access to Microsoft Office 365 and Lynda.com (online learning on software and technology) for free through CSULB Software Depot @ http://web.csulb.edu/divisions/aa/academic_technology/ats/software/.

Beach Board: Students must have a CSULB account in order to access the course on BeachBoard. If you cannot access the course, then you may not be correctly registered for HCA 480 -03-6017. It is your responsibility to check your BeachBoard account regularly (daily, if possible), as it will be used for communication, posting of important documents, posting of grades, etc.

Turnitin.com and Drop Box: Students will be turning in assignments to Turnitin, which is a plagiarism detection service, through the digital drop box on BeachBoard. To access Turnitin go to Beach Board under drop-box you will find an area for each assignment. Turnitin can only read MSWord, Word Perfect PostScript, Acrobat PDF, HTML, RIF and Plain text files. Required submission is MSWord. DO NOT submit documents in pages, turnitin is unable to read pages. Name all files submitted (using the Save As function) with your name and assignment; e.g., “John-Smith_Advocacy.” Photos of documents will not be accepted. Students will lose one point if they do not format the document correctly. It is your responsibility to be sure it is a file type that it can read, and to check your submission by reviewing your Turnitin Report (not drop-box receipt; you may need to wait 10 minutes to review the report after submission). Do not wait until just before the drop box closes to submit work. Submission to turnitin is in addition to the hard copy being submitted on time, in class. Assignments not submitted on time, to both BeachBoard and class, are considered late.

No assignments will be accepted via email.

Contacting InstructorEmail is the most efficient way to contact the professor outside of class time. All emails should contain your name, class title and class time. The professor’s workweek is Monday to Thursday 8:00 a.m. – 5:00 p.m. If you are having difficulty with the material or an assignment, please come see me during office hours. Generally, a few minutes in office hours can save you time in the long-run. I will see students outside of office hours as long as it does not conflict with my other obligations, please verify with me in advance of my availability.

Assignments and Class GradingAssignmentsBeachBoard Scavenger HuntThe BeachBoard Scavenger Hunt is available on BeachBoard. It is submitted to the drop box by the due date. If you are unable to access BeachBoard due to enrollment problems the work needs to be completed as soon as you have access to BeachBoard.

First Class MeetingBring to class on the first day of class:

1. Typed and printed copy of Student Information Sheet with your contact information.2. Printed current photo of yourself (if possible head and shoulders photo) with your first and last

name printed on the paper (to be turned into your professor).3. Typed and printed copy of the Internship Placement Reflection Form

a. If you have an internship, bring your preceptor contact information (name, position in organization, organization name, phone number, e-mail address and physical address including zip code). This information should be typed on a separate sheet of paper with your full name, the assignment name, and date in the file name, e.g., “John Smith_Resume_1-1-12.”

4. Two typed and printed copies of current resume and cover letter.5. Printed copy of course syllabus and Fall 2018 due dates.6. Before starting internship, review the information on HIPAA privacy and ergonomics on BB

under “Information/Links”.

CDC Workshop/Consultation AttendanceThe Career Development Center on the CSULB campus (Brotman Hall Room #250, http://www.careers.csulb.edu/) provides workshops in professional development areas such as resume building, interviewing and networking. Internship students are required to attend at least one workshop or private consultation at the campus center. A verification Form and reflection assignment documents

this attendance and lessons learned. Have your workshop instructor sign the CDC workshop verification form. You are responsible for completing the reflection question listed on the form in paragraph form, minimum 100 words and show a word count). The verification form is posted on BeachBoard in the “Content” area. See “Course Meeting Schedule” in syllabus for due date.CSULB Writer’s Resource LabThe Writer’s Resource Lab on the CSULB campus (LAB 206) 562-985-4329 http://www.cla.csulb.edu/departments/english/wrl/ will provide assistance in preparing revised resume and cover letter. Have the workshop instructor sign the Writer’s Resource Lab Verification Form located in Course Documents on BB to verify attendance and lessons learned. Students are responsible for completing the reflection question listed on the form. See “Course Meeting Schedule” below for due date. Learning AgreementWith preceptor, prepare the Learning Agreement (located in Course Documents on BB) and submit it on the start date of the internship. Make two copies, turn the original in as soon as you begin your internship to your preceptor, submit a copy to your instructor and retain a copy, you must also upload a copy of the agreement to BB. The learning agreement needs to be submitted to the drop box before an internship can begin. Internship hours will not accumulate until the signed learning agreement is submitted (signed by both the student and the preceptor). Late submission or submission without both signatures will result in no points for this assignment! Be sure to include complete preceptor contact information and scheduled work hours. Preceptor objectives and expectations Students are required to give the preceptor a copy of the statement of objectives and expectations when the internship begins (posted in Course Documents on BB). This needs to be signed by the preceptor and uploaded with the learning agreement.Monthly Progress ReportsPrepare monthly written progress reports (Content: Course Documents on BB) and See “Course Meeting Schedule” below for due dates. The first report will include all hours worked up to that reporting date. Each report should document an average of at least 30 to 40 hours. In order to receive credit for the assignment, the report must be TYPED, signed by the preceptor and submitted to the dropbox by the deadline. If monthly report is submitted without the preceptor’s signature you will receive zero points for this assignment. To receive credit for the hours worked, the signed monthly report needs to be submitted within 24 hours of the due date and submitted to the upcoming monthly report dropbox. Submit monthly reports until 120 hours or more are completed, then fill out and submit the preceptor evaluation and completion of hours form (both forms located in Content: Course Documents on BB). If a student has not begun an internship when the first report is due submit a monthly report stating what is being done to obtain an internship, this can only be done for the first report. (Suggestion: Keep a brief activity log, noting what was done and with whom you met; use it for the monthly report and future reference/networking activities).

If a student has finished their 120 hours prior to the last monthly report due date complete the monthly report with activities that project into the future (e.g. what student will do in their next internship and/or what student wants to learn in their new internship and/or what steps student is taking to obtain a new internship etc.)

Careers in Health Care Administration Research Paper Explore an entry level career in healthcare administration that you are interested in researching. This means a position that you can apply for once you graduate with a Bachelor of Science in Health Care

Administration. Prepare a double spaced 3-4 page paper that follows APA format, and has a minimum of THREE references, which discusses:

1. Job title2. Job responsibilities3. Job setting (non-profit/for-profit, ambulatory or acute care, etc.)4. Education and experience required (any special credentialing or licensing). The degree

required.5. Core competencies/skills6. Employment outlook (percent growth and salary)7. Career path (what positions you need to have before you are able to work in this position)8. Why you selected this position

Your paper must include in-text citations and a reference page. Turn-it-in will be used for this paper. Your turn-it-in percentage must be less than 25% or your paper will not be accepted for credit. See “Course Meeting Schedule” below for due date. See the grading rubric posted on BB for evaluation criteria. Careers in Health Care Administration Oral Presentation Oral presentation of your finding to the class. No PowerPoint required, notes are fine, business professional or business casual dress required. The length of presentation is 3-4 minutes. A sign-up sheet will be available with a space to record your career choice. Duplicate careers are not allowed so reserve the career choice as soon as possible. Use the format detailed for the paper to organize and present your oral presentation. Eye contact and interaction with your audience will be considered in point distribution. See “Course Meeting Schedule” in syllabus for due date. See the grading rubric posted on BB for evaluation criteria. Internship Mid-term review Student will meet with instructor or talk via telephone to discuss current internship activities and any issues occurring with the internship. A sign-up sheet will be posted on BB so you can reserve you day/time appointment. See “Course Meeting Schedule” below for due date. ePortfolioA professional learning portfolio is a collection of materials that represents a student’s learning and accomplishments both educationally and professionally. It is a visual tool to demonstrate to a prospective employer your ability to obtain and analyze information, solve problems, and write clearly. It should contain pieces of the best work, as well as documents that indicate any outstanding contribution student may have made to a group or organization. Include a brief description for each work product. Students may be able to use your ePortfolio in job interviews. Be sure NOT to include anything from the internship that contains confidential or proprietary information. Students will continue to build on your ePortfolio in HCA 481. Using Google Sites, WIX.com or other comparable ePortfolio tools, the following elements are required for the HCA 480 portfolio (refer to rubric posted on BeachBoard for specific grading criteria):

1. Navigation Bar (not limited to but, including the following links to pages)2. Professional Statement (short video) a 30 second to three minute video clip (can use your

elevator speech as the script)3. Current Resume (do not include street address or references)4. Selected Course Work Products (embed samples & provide summary introduction)

a. include at least one Excel File project (HCA 341 Case analysis)b. Include at least one Powerpoint Presentationc. Include at least one Research or data collection project (HCA 465 assignment)d. Include at least one Written Paper sample

5. Internship Activitiesa. Overview of duties

b. At least one work sample from internship (ask permission to post)6. The pages below are optional and can be included as appropriate

a. Awards/Certificates, honorsb. Professional Affiliations (clubs or professional membership, positions)c. Other?

Students will need to set appropriate privileges to allow instructor or others to view the ePortfolio. Please test this thoroughly prior to submitting the final product. If the instructor cannot view areas of the ePortfolio students will receive zero credit for that portion of the project. See “Course Meeting Schedule” below for due date.

ePortfolio Presentation Presentation of the ePortfolio and peer review. Upon completion of the peer review exercise, each student will complete a reflection assignment and identify areas of improvement. See “Course Meeting Schedule” below for due date.

Telephone Exit Survey The purpose of this assignment will be to discuss your activities, learning and performance in a phone call lasting approximately 10 minutes. Your instructor will call your preceptor and you will participate in the call by being either with your instructor or via telephone. A sign-up list will be posted so that you can arrange for a day/time to complete this assignment. If the professor is unable to contact the preceptor at the scheduled time, it is the student’s responsibility to reschedule the appointment. No points will be given after the last day available to schedule an appointment unless alternative arrangements have been made with your instructor. See “Course Meeting Schedule” in syllabus for due date.Preceptor Contact Information FormComplete and upload to the drop box so that preceptor can receive a Thank You letter from the HCA Program. See “Course Meeting Schedule” below for due date.Preceptor EvaluationProvide a copy of the Preceptor Evaluation form to preceptor at the beginning of the internship. As the completion of hours are coming to a close, the preceptor will complete and sign the performance evaluation form. The preceptor and student should discuss the areas contained in the evaluation periodically. Student and preceptor must also sign the evaluation prior to submission. Submit the form at the completion of 120 hours. See “Course Meeting Schedule” below for due date. Satisfaction SurveyComplete the “Satisfaction Survey” evaluation of the internship site (form located on BB in Course Documents) at the completion of hours or see “Course Meeting Schedule” below for due date.Completion of Hours Form(Located on BB in Course Documents) Fill out, have preceptor sign and upload to the dropbox on BB. See “Course Meeting Schedule” below for due date.

In class exercise (ICE) See “Course Meeting Schedule” below for due dates.Cover Letter & Resume Guest Speaker ReflectionInstructor or Career Development Center personnel will conduct a workshop on writing cover letters and resumes. Students are encouraged to attend pre-semester resume workshops provided by the Career Development Center. As part of the in-class activity students will revise rough drafts of their resume and cover letter and review peers’ resumes and cover letters. Bring to class: Two typed and printed copies of your resume and draft cover letter for your first choice internship site.Revised Resume and Cover Letter

Incorporate feedback from ICE #1 and your instructor to revise your resume and cover letter (or e-mail message). Must bring hard copy to class.Elevator Speech In workshop style, students will develop and practice a 30-second networking speech. A form and instruction is provided to help outline the communication and help the student focus on key aspects of a “networking” interaction for career development purposes. ePortfolio Framework Develop ePortfolio framework. Bring laptop or tablet to class or work with a partner to create the framework for your ePortfolio. Student may want to bring a flash drive with their resume, schoolwork and/or internship duties to add these documents to the ePortfolio as it is developed. Instructor will check-off completion of assignment. Business Etiquette Workshop on business and phone etiquette.Professional Dress Assignment Students are required to dress up as if they are going for an interview or to work. As part of an in class exercise, students rate each other using the rubric provided on BB in the “Assignment Rubrics” area. Please print and bring the “Professional Dress Day” rubric to class. Upon completion of the peer rating exercise each student will complete the reflection portion of the assignment and identify areas of improvement. Interview Role PlayConducted in a "speed" interview format students are put into duets, each one plays the role of the interviewer and interviewee, after one round, duets are reformed, this occurs three times so each student is interviewed and interviews with three other students. Interview Questions/Answers Students prepare, type and bring with them to class FIVE interview questions. On a separate piece of paper, submit answers to the interview questions provided. No hand written questions or answers will be accepted for credit as the questions must be thoughtful and pre-planned.Guest Speaker ReflectionReview the guest speaker’s organization and/or area of expertise prior to class and prepare, type, print and bring five questions to be used to facilitate class discussion. A reflection will be completed at the end of the class session. Print out and also bring the “Guest Speaker Reflection Form” to class (posted on BB).Career ReflectionA reflection will be completed at the end of the class session based on the career presentations by students.Internship Sharing A reflection will be completed at the end of the class session. Additionally, students will be prepared to share progress on their internship. This is an opportunity to educate classmates on the pros and cons of being at your internship site which will help in planning for the HCA 481 internship site selection. Business casual dress required.Other In Class ExercisesTo be determined

Formatting RequirementsSubmit ALL assignments through the Dropbox section of BeachBoard as a word doc or docx document. Include full name, the assignment name, and date in the file name, e.g., “John Smith_Resume_1-1-15.” Photos of documents will not be accepted as Turnitin is unable to process

them. No e-mail copies of assignments will be accepted. Students will lose one point if they do not format the document correctly. The drop box will close at the beginning of class time the day it is due.

Important Internship Information Once internship site choice is approved, verify that the preceptor organization has a signed affiliation agreement with the University. If an affiliation agreement does not exist, fill out the form called “Student Information – request affiliation agreement” located in Course Documents on BB. An affiliation agreement must be established prior to the internship start date.

Deadlines, Drop Dates and Incomplete Grades If student has not found an internship by the fourth week of the semester, it is recommended that the student drop the course and reenroll the following semester. If, for circumstances beyond your control, student cannot complete the internship during the session for which they have registered, a grade of Incomplete may be assigned if they have completed a minimum of 60 hours of work. This will be converted to a letter grade as soon as the 120 hours and accompanying paperwork have been completed. If student cannot complete 60 hours they should drop the course and reenroll the following semester. All assignments must be completed through the semester to be eligible for an incomplete grade except end of internship paperwork which includes: completion of hour’s form, satisfaction survey and preceptor evaluation. Students WILL NOT receive a grade in this class if all Monthly Reports, Learning Agreement and Preceptor Evaluation are not submitted and signed by the student and/or preceptor.

Before starting work, review the information on HIPAA privacy and ergonomics on BB under “Information/Links”.

Students are required to give the preceptor a copy of the statement of objectives and expectations when the internship begins (posted in Course Documents on BB). This needs to be signed by the preceptor and uploaded to the learning agreement dropbox.Discussion of Grade PolicyStudents can discuss a grade they earned on a quiz, exam, and assignment up to 36 hours after their grade is posted in Beach Board, which will be considered final after this time frame has expired. The final grade in the course is FINAL. Final course grades, points, or percentage points will NOT be rounded up at the end of the fall semester. If a student is asked to resubmit an assignment, the highest grade they can receive is a total of 70% of the grade they would have received if it was submitted correctly (e.g. originality score, wrong format, wrong assignment, etc.). Resubmitted assignments must be submitted within 48 hours of being asked to resubmit the assignment.

Percentage of total grade per requirementHCA 480 Assignments Points Competency

Student information sheet with photograph (ICE#1) 5 1Student/Instructor Contract 5 NABeach Board Scavenger Hunt 10 NADraft - Resume and cover letter (ICE#2) 5 1Speaker Reflection (ICE #3) 5 NARevised Resume and cover letter 10 1Business Etiquette (ICE#4) 5 2Elevator Speech (ICE #5) 5 2CDC Workshop Verification Form 5 3

Writer’s Resource Lab Verification Form 5 3Learning Agreement and Preceptor Expectations 15 1Professional Dress Day (ICE #6) 10 2Interview Role Play (ICE #7 & 8) Q & A = 10; role play = 5 15 2ePortfolio Framework (ICE #9) 10 3Internship Sharing (ICE #10) 5 1, 2 & 3ePortfolio Presentation (ICE #12) 5 1, 2 & 3Personality Profiles (ICE #13) 5 1, 2 & 3Guest Speaker Reflection (ICE 14 & 15) 10 NAOther ICE up to 15 pts 15Mid-term Review 10 1, 2 & 3Careers in Health Care (Paper: 15 Points). Oral Presentation: 10 Points) 25 3Monthly Progress Report #1 10 1Monthly Progress Report #2 10 1Monthly Progress Report #3 10 1Telephone Exit Survey 10ePortfolio 25 3ePortfolio Sharing 10 3Preceptor Evaluation 15 1Satisfaction survey 5 NACompletion of Hours Form 5Attendance (points assigned to each class period and will be deducted if student is late or leaves early)

15

Total points that can be earned 300

90-100% “A”- Performance of the student has been at the highest level, showing sustained excellence in meeting all course requirements and exhibiting an unusual degree of intellectual initiative.

80-89.99% “B”- Performance of the student has been at a high level, showing consistent and effective achievement in meeting course requirements.

70-79.99% “C” - Performance of the student has been at an adequate level, meeting the basic requirements of the course.

60-69.99% “D” - Performance of the student has been less than adequate, meeting only the minimum course requirements.

Below 60% “F” - Performance of the student has been such that minimal course requirements have not been met.

COURSE POLICIES:Statement of Non-discrimination

California State University, Long Beach is committed to maintaining an inclusive learning community that values diversity and fosters mutual respect. All students have the right to participate fully in university programs and activities free from discrimination, harassment, sexual violence, and retaliation. Students who believe they have been subjected to discrimination, harassment, sexual violence, or retaliation on the basis of a protected status such as age, disability, gender, gender identity/expression, sexual orientation, race, color, ethnicity, religion, national origin, veteran/veteran status or any other status protected by law, should contact the Office of Equity & Diversity at (562) 985-8256, University Student Union (USU) Suite 301, Office of Equity & Diversity link ( https://web.csulb.edu/depts/oed/).

Statement of Accessibility

All instructors shall be familiar with best practices in making their syllabus and course documents accessible to all students and upon request provide the format need for the student. Instructors can access best practices at Accessiblity Technology (http://www.csulb.edu/divisions/aa/academic_technology/itss/course_materials/accessibility/)

AccommodationIt is the student’s responsibility to notify the instructor in advance of the need for accommodation of a university verified disability (PS 11-07, Course Syllabi and Standard Course Outlines). Students needing special consideration for class format and schedule due to religious observance or military obligations must notify the instructor in advance of those needs. Students who require additional time or other accommodation for assignments must secure verification/assistance from the CSULB Disabled Student Services (DSS) office located at 270 Brotman Hall. The telephone number is (562)985.5401.

Accommodation is a process in which the student, DSS, and instructor each play an important role. Students contact DSS so that their eligibility and need for accommodation can be determined. DSS identifies how much time is required for each exam. The student is responsible for discussing his/her need with the instructor and for making appropriate arrangements. Students who are eligible to receive accommodation should present an Accommodation Cover Letter and a DSS Student/Teacher Testing Agreement Form to the instructor as early in the semester as possible, but no later than a week before the first test. (It takes one week to schedule taking an exam at the DSS office.) The instructor welcomes the opportunity to implement the accommodations determined by DSS. Please ask the instructor if you have any questions.

Cheating and Plagiarism (CSULB Catalog, AY 2015-2016, pp. 49-51)

Definition of PlagiarismPlagiarism is defined as the act of using the ideas or work of another person or persons as if they were one's own, without giving credit to the source. Such an act is not plagiarism if it is ascertained that the ideas were arrived at through independent reasoning or logic or where the thought or idea is common knowledge. Acknowledge of an original author or source must be made through appropriate references, i.e., quotation marks, footnotes, or commentary. Examples of plagiarism include, but are not limited to, the following: the submission of a work, either in part or in whole, completed by another; failure to give credit for ideas, statements, facts or conclusions which rightfully belong to another; in written work, failure to use quotation marks when quoting directly from another, whether it be a paragraph, a sentence, or even a part thereof; or close and lengthy paraphrasing of another's writing or programming. A student who is in doubt about the extent of acceptable paraphrasing should consult the instructor. Students are cautioned that, in conducting their research, they should prepare their notes by (a) either quoting material exactly (using quotation marks) at the time they take notes from a source; or (b) departing completely from the language used in the source, putting the material into their own words. In this way, when the material is used in the paper or project, the student can avoid plagiarism resulting from verbatim use of notes. Both quoted and paraphrased materials must be given proper citations.

Definition of CheatingCheating is defined as the act of obtaining or attempting to obtain or aiding another to obtain academic credit for work by the use of any dishonest, deceptive or fraudulent means. Examples of cheating during an examination would include, but not be limited to the following: copying, either in part or in whole, from another test or examination; discussion of answers or ideas relating to the answers on an examination or test unless such discussion is specifically authorized by the instructor; giving or receiving copies of an exam without the permission of the instructor; using or displaying notes; "cheat sheets," or other information or devices inappropriate to the prescribed test conditions, as when the test of competence includes a test of unassisted recall of information, skill, or procedure; allowing someone

other than the officially enrolled student to represent the same. Also included are plagiarism as defined and altering or interfering with the grading procedures. It is often appropriate for students to study together or to work in teams on projects. However, such students should be careful to avoid use of unauthorized assistance, and to avoid any implication of cheating, by such means as sitting apart from one another in examinations, presenting the work in a manner which clearly indicates the effort of each individual, or such other method as is appropriate to the particular course.

Academic Action“One or more of the following academic actions are available to the faculty member who finds a student has been cheating or plagiarizing. These options may be taken by the faculty member to the extent that the faulty member considers the cheating or plagiarism to manifest the student's lack of scholarship or to reflect on the student's lack of academic performance in the course. These actions may be taken without a request for or before the receipt of a Report from the Academic Integrity Committee.

A. Review – no action.

B. An oral reprimand with emphasis on counseling toward prevention of further occurrences;

C. A requirement that the work be repeated;

D. Assignment of a score of zero (0) for the specific demonstration of competence, resulting in the proportional reduction of final course grade;

E. Assignment of a failing final grade;

F. Referral to the Office of Judicial Affairs for possible probation, suspension, or expulsion.”

Attendance Policy:Students are expected to attend class on time, to complete all assigned readings, and to participate in class activities. In order for the class to function well as a group, your active participation is necessary. The diversity of backgrounds, knowledge levels, and experiences of students in this class brings with it a richness from which we can all benefit and learn. Active participation includes preparation (readings completed by the specified date), questions, personal insights, active listening, commenting, and full engagement in in-class activities.

Participation will be determined through your ability to answer questions and discuss issues presented in the lectures, presentations, films, and readings, and by invited speakers. There will also be in-class assignments throughout the semester that require your attendance and participation. There will be no makeups for these assignments.

Students may have a valid reason to miss a class. When any of the following reasons directly conflict with class meeting times, students are responsible for informing faculty members of the reason for the absence and for arranging to make up missed assignments, tests, quizzes, and class work insofar as this is possible. Excused absences include, but are not limited to:

A. Illness or injury to the student B. Death, injury, or serious illness of an immediate family member or the like C. Religious reasons (California Education Code section 89320) D. Jury duty or government obligation E. University sanctioned or approved activities (examples include: artistic performances, forensics

presentations, participation in research conferences, intercollegiate athletic activities, student government, required class field trips, etc.)

To receive credit for excused absences documentation must be provided upon return to class or with the submission of late work. The instructor may assign work to make up for the missed class work. If you are ill you can still submit coursework on time to the dropbox, when you return to class bring in the hard

copy of the assignment with your documentation.

Class DifficultyStudents having difficulty due to medical or other excusable problems must inform the instructor immediately. Coming in at the end of semester and asking for an alternative work plan is not acceptable. If you are having problem with the material, or assignment instructions please see the instructor during office hours. Often a few minutes in office hours can save you significant time and frustration.

Late Work PolicyLate work will not be accepted. To receive full credit for any work that is turned in late, due to an excusable absence (see above), it must have documentation of excusable absence such as medical excuse, funeral program, flight tickets, etc. Non-emergency doctor’s appointments are not an excused absence. The dropbox will close at the beginning of class, if work is not submitted to the dropbox it will be considered late. Do not wait until the last minute to submit work.

Withdrawal PolicyRegulations governing the refund of student fees in the California State University system are prescribed by the CSU Board of Trustees; see California Code of Regulations, Title 5, Education, Section 41802.

Withdrawal during the first two weeks of instruction: Students may withdraw during this period and the course will not appear on their permanent records. If the decision is made to drop the class it is the student’s responsibility to do the paperwork to drop. The instructor cannot drop you except if you do not attend the first class. The deadline to withdraw from a class without a “W” for the Fall term is September 10, 2018.

Withdrawal after the second week of instruction and prior to the final three weeks of the regular semester (20% of a non-standard session) of instruction: Withdrawals during this period are permissible only for serious and compelling reasons. The approval signatures of the instructor and department chair are required. The request and approvals shall state the reasons for the withdrawal. Students should be aware that the definition of "serious and compelling reasons" as applied by faculty and administrators may become narrower as the semester progresses. Copies of such approvals are kept on file by Enrollment Services.

Withdrawal during the final three weeks of instruction: Withdrawal during the final three weeks of instruction are not permitted except in cases such as accident or serious illness where the circumstances causing the withdrawal are clearly beyond the student's control and the assignment of an Incomplete is not practical. Ordinarily, withdrawal in this category will involve total withdrawal from the campus except that a Credit/No Credit grade or an Incomplete may be assigned for other courses in which sufficient work has been completed to permit an evaluation to be made. Request for permission to withdraw under these circumstances must be made in writing on forms available from Enrollment Services. The requests and approvals shall state the reasons for the withdrawal. These requests must be approved by the instructor of record, department chair (or designee), college dean (or designee), and the academic administrator appointed by the president to act in such matters. Copies of such approvals are kept on file by Enrollment Services.

Limits on Withdrawal: No undergraduate student may withdraw from more than a total of 18 units. This restriction extends throughout the entire undergraduate enrollment of a student at CSULB for a single graduation, including special sessions, enrollment by extension, and re-enrolling after separation from the University for any reason. The following exceptions apply:

Withdrawals prior to the end of the second week of a semester (13%) of instruction at CSULB, Withdrawals in terms prior to fall 2009 at CSULB, Withdrawals at institutions other than CSULB, and Withdrawals at CSULB for exceptional circumstances such as serious illness or accident (the

permanent academic record will show these as a WE to indicate the basis for withdrawal).

Medical Withdrawal:CSULB may allow a student to withdraw without academic penalty from classes if the following criteria are met:

A completed Medical Withdrawal Form, including any required documentation, is submitted to Enrollment Services before the end of the semester, and

The student presents evidence to demonstrate that a severe medical or debilitating psychological condition prevented the student from attending and/or doing the required work of the courses to the extent that it was impossible to complete the courses.

Campus Behavior

Civility StatementCalifornia State University, Long Beach, takes pride in its tradition of maintaining a civil and non-violent learning, working, and social environment. Civility and mutual respect toward all members of the University community are intrinsic to the establishment of excellence in teaching and learning. They also contribute to the maintenance of a safe and productive workplace and overall healthy campus climate. The University espouses and practices zero tolerance for violence against any member of the University community (i.e., students, faculty, staff, administrators, and visitors). Violence and threats of violence not only disrupt the campus environment, they also negatively impact the University’s ability to foster open dialogue and a free exchange of ideas among all campus constituencies (CSULB Catalog, AY 2015-2016, p. 855).

Preferred Gender PronounThis course affirms people of all gender expressions and gender identities. If you prefer to be called a different name than what is on the class roster, please let me know. Feel free to correct me on your preferred gender pronoun. You may also change you name for BeachBoard and MyCSULB without a legal name change, to submit a request go to MyCSULB/Personal Information/Names. If you have any questions or concerns, please do not hesitate to contact me.

Accommodations for Religious Holidays & Military Service Students needing special consideration for class schedules due to religious observance or military obligations must notify the instructor at least one week in advance, for those established religious observances the instructor should be notified during the first week of instruction.

Classroom ExpectationsAll students of the California State University system must adhere to the Student Conduct Code as stated in Section 41301 of the Title 5 of the California Code of Regulations as well as all campus rules, regulations, codes and policies. Students as emerging professionals are expected to maintain courtesy, respect for difference, and respect for the rights of others

Unprofessional and Disruptive BehaviorIt is important to foster a climate of civility in the classroom where all are treated with dignity and respect. Therefore, students engaging in disruptive or disrespectful behavior in class will be counseled about this behavior. If the disruptive or disrespectful behavior continues, additional disciplinary actions may be taken.

Tentative Semester Schedule.All scheduled items are subject to change depending on class size and guest speaker availability, Guest speakers are proposed, not confirmed.Class Date

Topic Activities & Assignments Due

8/27 Course introduction & expectationsReview site listingGuidelines for CourseworkProfessionalism in the WorkplaceBusiness Etiquette

IntroductionsBring to class: Student Information Sheet & Photograph (ICE 1)Activity: ICE #4 Business Etiquette

9/3 HOLIDAY9/10 Resume and Cover Letter writing

Guest Lecturer– Career Development Center Michelle TrumboInterview preparation and expectationsElevator Speech

Bring two copies of resume and two draft copies of your cover letterActivity: ICE #2 Resume CorrectionsActivity: ICE #3 Guest Speaker Reflection Form.Activity: ICE #5 Elevator SpeechStudent Instructor ContractBeachBoard Scavenger Hunt

9/17 Interviewing – discussion and role play Activity: ICE #6 Appear in business professional attire Activity: ICE #7 Prepare, type, print and bring five interview questions and answers. Activity: ICE #8 interview role play exerciseCDC Workshop Verification Form Due 9/17Writer’s Resource Lab Form Due 9/17Revised resume and cover letter Due 9/17dropbbox submission

9/24 eTechnology WorkshopePortfolioHow to run a meetingRoberts Rules of Order

Bring your laptops/tablets and documents for ePortfolio (resume, work, excel, ppt etc.)Activity: ICE #9 Create ePortfolio frameworkLearning agreement and preceptor expectations due no later than 10/1dropbbox submission – this is required to be submitted before you begin your internshipMonthly Report #1 Due 10/1

10/8 Careers in Health Care Presentations Careers in Health Care Paper Due 10/8Careers in Health Care Oral Presentation Due 10/9Mid-term Review – phone call or meeting with instructor to discuss internship Due by10/22

11/5 Guest Speaker: TBD Making the most of your internshipInternship Sharing

Telephone Exit Survey scheduled by 11/11 and completed by 11/30Activity: ICE #10 Internship Sharing Activity: ICE #14 Guest Speaker Reflection Form.12/3 Guest Speaker: TBD

Personality ProfilesActivity: ICE #13 Personality ProfileActivity: ICE #15 Guest Speaker Reflection Form.ePortfolio Due 12/3/2017 (must be submitted to dropbox and google document)

12/17 ePortfolio Presentations Final Exam 5:00 – 7:00

Activity: ICE #12 ePortfolio PresentationSatisfaction Survey Due 12/17Preceptor Evaluation (if hours completed) Due 12/17Completion of Hours Form Due 12/17Monthly Report #3 Due 12/17

Supplemental Reading List and Other Resources

Journal Articles

Constable, J. F. (1998). The health administration internship: A partnership for progress in healthadministration education. Hospital Topics, 76(1), 2528. Retrieved from ABI/INFORMTrade & Industry. (Document ID: 40040173).

BooksBolles, R. (2010). What color is your parachute? Berkley, CA: Ten Speed Press. Bolles, R. (2011). A practical manual for job-hunters and career changers. Berkley, CA: Ten Speed

Press. (ISBN: 158008270X)Bolles R. (2009). The job-hunter's survival guide: How to find a rewarding job even when there are

no jobs. Berkely, CA: Ten Speed Press. (ISBN: 158008026X)Buchbinder, S. B., & Thompson J. (2009). Career opportunities in health care management:

Perspectives from the health services administration program. Harrisburg, VA: James Madison University Press.

Covey, S. (1990). The 7 habits of highly effective people: Powerful lessons in personal change. Irvine, CA: Franklin Covey Co.

Johnson, P. (1998) Who moved my cheese?: An amazing way to deal with change in your work and in your life. New York, NY: G. P. Putnam's Sons (ISBN: 0399144463)

Miller, J.G. (1999). Personal accountability: Powerful and practical ideas for you and your organization. Denver, CO: Denver Press (ISBN: 0966583213)

Zack, D. (2010). Networking for people who hate networking: A field guide for introverts, theoverwhelmed, and the underconnected. Oakland, CA: Berrett Koehler Publishers. (ISBN: 1605095222)

Web ResourcesCSULB Career Development Center: http://careers.csulb.edu/

California Careers Info: http://www.californiacareers.info/about.html

Department of Labor O*Net: http://www.onetcenter.org/overview.html

The O*NET program is the nation's primary source of occupational information. Central to the project is the O*NET database, containing information on hundreds of standardized and occupation specific

descriptors. The database, which is available to the public at no cost, is continually updated by surveying a broad range of workers from each occupation. Information from this database forms the heart of O*NET OnLine, an interactive application for exploring and searching occupations. The database also provides the basis for our Career Exploration Tools, a set of valuable assessment instruments for workers and students looking to find or change careers.

Human Capital Institute HR and management articles and webcasts http://www.hci.org/

HIMSS Career Development Page: http://www.himss.org/ASP/career_careerDev.asp

HIMSS is a cause based, not-for-profit organization exclusively focused on providing global leadership for the optimal use of information technology (IT) and management systems for the betterment of healthcare. Founded 50 years ago, HIMSS and its related organizations have offices in Chicago, Washington, DC, Brussels, Singapore, Leipzig, and other locations across the United States. HIMSS represents more than 30,000 individual members, of which two thirds work in healthcare provider, governmental and notforprofit organizations.

Pam Pohly's Net Guide Management Resources for Healthcare & Medical Professionals:

http://www.pohly.com/index.html

A wealth of up-to-date articles, information, reference materials and links are available here for your career enhancement and professional development. For over 10 years, this health administration website has reliably assisted millions of healthcare professionals and administrators in finding pertinent resources, both on and off the internet.

CSULB HCA COMPETENCIES

Domain 1 – Communication and Relationship Management. The ability to communicate clearly andconcisely with internal customers, establish and maintain relations, and facilitate constructive interactions with individuals and groups.A. Relationship ManagementB. Communication SkillsC. Facilitation and Negotiation

Domain 2 – Leadership. The ability to inspire individual and organizational excellence, create a shared vision and successfully manage change to attain the organization’s strategic ends and successful performance. According to the HLA model, leadership intersects with each of the other four domains.A. Leadership Skills and BehaviorB. Organizational Climate and CultureC. Communicating VisionD. Managing Change

Domain 3 – Professionalism. The ability to align personal and organizational conduct with ethical andprofessional standards that include a responsibility to the patient and community, a service orientation, and a commitment to lifelong learning and improvement.A. Personal and Professional AccountabilityB. Professional Development and Lifelong LearningC. Contributions to the Community and Profession

Domain 4 – Knowledge of the Healthcare Environment. The understanding of the healthcare system and the environment in which healthcare managers and providers function.A. Healthcare Systems and OrganizationsB. Healthcare Personnel

C. The Patient’s PerspectiveD. The Community and the Environment

Domain 5 – Business Skills and Knowledge. The ability to apply business principles, including systemsthinking, to the healthcare environment.A. General ManagementB. Financial ManagementC. Human Resource ManagementD. Organizational Dynamics and GovernanceE. Strategic Planning and MarketingF. Information ManagementG. Risk ManagementH. Quality Improvement