SAC Tech Store is Now Open for Business!

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N O V E M B E R2 0 1 6

Q U A R T E R LY

J O U R N A L O F

C O L L E G E

T E C H N O L O G Y

This IssueSAC Tech Store P.1

Fi le Share Moves P.2

eCl ips/Sharepo in t P.3

Lynda.com/Appy Hour P.4

uarterlyOTSQ Statistical Snapshot What we’ve been doing…OTS publishes key

achievements each

fiscal year on the OTS

SharePoint site. We aim

to make this an annual

publication to share our

department’s successes

and contributions to the

San Antonio College

community. Our Recent

Accomplishments report

and Statistical Snapshot

report provide key

stakeholders information

about IT facts, key IT

activities and milestones.

The Director of Information

Technology, Usha Venkat

is proud to acknowledge

the hard work of a

dedicated team of

Information Technology

staff members during the

past year. To access the

report, navigate to

share.alamo.edu/SAC/

OTS and under the left

navigation bar, select

Reports. Should you have

feedback or questions

about the reports,

please send an email to

sac-it@alamo.edu.

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The SAC Tech Store is a college-owned and operated service conveniently located on the corner of N. Main Ave. and W. Park Ave. adjacent to the Millie & Tino Duran Welcome Center. The store offers an assortment of Apple and Dell computers, warranty plans (Apple Care, Safeware), accessories to students, faculty and staff with a valid Alamo Colleges ID. As an Apple Authorized Campus Store, our products are available at educational discount prices.

San Antonio College Tech Store is also an Apple Authorized Service Provider and soon to be a Dell Certified Service Provider. Starting in Spring 2017, students, employees and community members can visit with one of our certified technicians, Tech Rangers, for all technology repair needs.

In addition to selling technology products, the SAC Tech Store also hosts complimentary workshops on specific technology-related topics for the San Antonio Community.

Currently, hands-on and interactive training topics include: iPad Essentials, Introduction to Windows 10, Google Drive Basics and Presenting with Keynote.

Housed at our SAC Tech Store, the Innovation Gallery is a public space where students, faculty, staff and community members can experience the latest trending technologies. For instance, 3D Printer, Leap Motion, Google Cardboard, Oculus Rift, Osmo, and HP Sprout are presently on display.

Please visit our store in person or access our store website: sactechstore.org to learn about our various product and service offerings and also to experience our innovation gallery. November 18, 2016 is Alamo Colleges Employee Appreciation Day at our SAC Tech Store. The store will be offering several discounts on technology items. Be sure to also check out our Facebook page and follow us on Twitter for store events, technology tips and promotions.

Like us Facebook.com/SACTechConnect

Follow us Twitter.com/SACTechConnect

Featured Projects in Motion White Cloud Security Software Installation For Kiosks

White Cloud Security is a

malware prevention software

and once installed, only trusted

applications will be allowed to

run. Unknown programs or

services will be blocked. OTS

staff will install White Cloud

Security Software on self-service

payment kiosks to ensure

compliance with Payment Card

Industry (PCI) regulations.

Start: 9/2016Expected Completion: 12/2016Status: In Progress

Critical IT Security Incident Procedure

OTS is developing a Critical

Security Incident Response

Procedure that will be used

in the event of an IT Security

incident. The procedure will help

OTS staff to respond quickly

to security incidents while

minimizing the damage and

severity of security incidents.

Start: 10/2016Expected Completion: 12/2016Status: In Progress

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Your Voice Counts! 2015-2016 IT Client Satisfaction

Holiday Reminders to Keep You Safe!

Department File Share Migration Project

TRACKING TECHNOLOGY SERVICES IT Help Desk Statistics

Top Five ServicesAUG 2016 -- OCT 2016

Help Desk Service TicketsAUG 2016 -- OCT 2016

November 2015, District Information Technology Services conducted a customer satisfaction

survey to evaluate IT services and related support. Overall satisfaction score with SAC IT was

95.3% compared to 69% last year. Broader than the satisfaction survey, this effort enabled us to

hear from you regarding your experience, awareness and usage. We value your opinion and we

thank you for your participation. Your feedback is instrumental to our annual planning process.

Christmas is a joyful time with friends and family. Here are some things you

can do that will help to make your time off more relaxing and stress free:

Make sure your passwords are unique & safe.

Regularly check your credit card statements.

Avoid phishing emails and scams. Phishing

emails with malicious links embedded in them,

such as great holiday gift deals, donation

pitches from charities, and fake delivery

notices from UPS or FedEx, spike during the

holiday season. Think before you click!

Try to avoid public Wi-Fi networks as these

can be filled with cyber hackers. Instead opt

to use your phone or personal hotspot.

Run a back-up of your computer. Ensure

your computer has the most current security

software patches installed.

Secure your technology items while you are

away. Do not leave your laptop, tablet or

smart mobile devices unattended.

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The Office of Technology Services Network

Team is currently working on migrating

all the department shared drives to a new

storage environment. The migration wil l

streamline the infrastructure towards a

unified technology platform while improving

system security and reliabil i ty. The

migration is expected to occur over the

coming months and wil l involve folder

migrations and mapping end user accounts

to the new storage infrastructure. During

that t ime, OTS staff wil l closely work with

each department share drive owner to

prepare for a successful implementation.

We expect each drive migration to involve

1-2 hours downtime and a system re-boot.

For additional questions, please contact our

helpdesk at (210) 486-0777.

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They are shor t inst ruct ional v ideos that descr ibe how to use var ious systems and serv ices

avai lab le at San Antonio Col lege. eCl ips are avai lab le any p lace at any t ime.

CHECK OUT THESE FEATURED ECLIPS BROUGHT TO YOU BY YOUR FRIENDS IN OTS!

W H AT A R E e C L I P S ? W H AT A R E e C L I P S ?

eLumen Training

Faculty: How To Post Grades Password Protection

http: / /bi t . ly /Password_Protect ion ht tp: / /bi t . ly /eLumen-Training ht tp: / /bi t . ly /Record-Final-Grades

For a fu l l l is t ing of v ideos, v is i t the eCl ips websi te : www.alamo.edu/sac/OTS/eCl ips

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Password security is key to

keeping personal and work

related information safe!

One of the most common

ways for hackers to gain

access to information is by

cracking passwords. Here

are some tips to keep your

passwords safe:

Create a strong password.

At least 8 characters long

comprising of uppercase,

lowercase numbers and/or

special characters. Make

it significantly different

from previous passwords.

Do not use the same

password for all your

online accounts and avoid

reusing your password.

This way, if someone gets

one of your passwords,

they will not have access

to all your accounts.

Do not share your

passwords and please do

not write your passwords

down.

Please do not respond

to emails asking for your

password. Beware of

Phishing scams.

If your password is

compromised, change your

password immediately and

notify abuse@alamo.edu.

Password Security

Alamo Share (SharePoint) Site Restructure

Proper Phone Changes Crit ical for 911 Calls San Antonio College Office of Technology Services (OTS) does

not officially support clients moving their own phones at this time

due to location record information needed to support e911, which

aids emergency responders in locating you during an emergency.

SAC OTS department is not responsible for incidents that arise from

moving phones and not contacting OTS. Please submit a Footprints

request to announce your phone changes. Help keep our staff and

students safe by keeping location information updated.? DID

YOU KNOW

In the Spring of 2016, the Alamo Share (SharePoint) District Wide User Committee sent out a survey

to collect feedback regarding Alamo Share (SharePoint). As a result of the survey responses,

the committee has decided to restructure the site to provide an environment which allows greater

efficiency in accessing important documents, forms, news, and other vital Alamo Colleges information.

This Fall, all SAC SharePoint site owners will be contacted by OTS to coordinate the planning and

implementation of the new SharePoint structure and access.

OFFICE OF TECHNOLOGY SERVICES CONTACT INFORMATION Helpdesk 210-486-0777OTS Phone 210-486-0030 www.alamo.edu/sac/otssac-helpdesk@alamo.edu 1819 N. Main Avenue San Antonio, Texas 78212

OTS Quarterly Issue 09 N O V E M B E R 2016

INSTRUCTIONAL TECHNOLOGY TRAINING - Regis ter Today in AlamoTalent !

With the fast pace of changes in technology, providing access to web-based, on-demand training

has become very important. We are excited to announce the availability of Lynda Campus for

all full-time and part-time staff at San Antonio College. Lynda Campus provides a vast online

library of video tutorials covering the latest software, creative and business skills. Staff members

will receive an email with access instructions to Lynda Campus. If you are experiencing system

access issues, please contact our college helpdesk at (210) 486-0777.

New Learning Resource for Staff – Lynda Campus!

San Antonio College “Appy Hour” Specials

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To register: Login to ACES > Employee tab > AlamoTalent > Search for the training title > Click desired title to view available sessions > Scroll down to view dates > Click Request to the right of the date and time of your choice

4DX OverviewThurs 11/17, 8:00 AM

Thurs 12/1, 2:00 PM

Fri 12/9, 9:30 AM

Fri 1/13, 3:00 PM

Fri 2/10, 11:00 AM

my4DX.comThurs 11/17, 10:00 AM

Thurs 12/1, 4:00 PM

Fri 12/9, 11:30 AM

Fri 1/13, 10:00 AM

Fri 2/10, 4:00 PM

01 Faculty Online Certification

Mon 1/9, 8:00 AM

Mon 3/6, 8:00 AM

Canvas 0: Canvas for Faculty (Online)

Thurs 12/1, 9:00 AM

Tues 1/3, 9:00 AM

Thurs 2/1, 9:00 AM

Adobe X Professional

Mon 12/12, 9:30 AM

Wed 1/25, 3:00 PM

Wed 2/1, 11:00 AM

“ACCESS”-ERIZE Your Course!

Thurs 12 /8, 8:30 AM

Mon 1/16, 10:30 AM

Thurs 2/23, 3:00 PM

BioSig ID Training

Mon 12/5, 2:00 PM

Wed 1/11, 3:00 PM

Thurs 2/9, 11:00 AM

Blackboard Collaborate Wed 12/7, 5:00 PM

Mon 1/23, 1:00 PM

Tues 2/28, 5:00 PM

Concourse: Faculty/Adjunct FacultyTues 11/29, 3:30 PM

Wed 12/7, 3:30 PM

Wed 1/5, 11:00 AM

Thurs 2/2, 11:00 AM

Turning Technologies Clicker BasicsThurs 12/8, 3:00 PM

Fri 1/20, 3:00 PM

Wed 2/15, 3:00 PM

Unless otherwise noted, workshops are held at the MLC 712 Instructional Innovation Center (IIC).

F E A T U R E D T R A I N I N G

Applying the Quality Matters Rubric (face 2 face) Fri 11/18, 8:00 AMFri 1/6, 8:00 AMFri 2/3, 8:00 AM

Applying the Quality Matters Rubric (Online 2 Wk Session) Tues 1/3 - Mon 1/16 Thurs 2/2 - Wed 2/15 Tues 2/28 - Mon 3/13

Canvas Quickie for Face- to-Face Teaching Faculty Grade Book FocusTues 11/15, 4:00 PMMon 12/5, 3:00 PM Wed 1/11, 3:00 PMTues 1/31, 2:00 PMThurs 2/16, 10:00 AM

If you love happy hour as much as we do, you will love our

“Appy Hour” at San Antonio College. The Teaching with Technology

Committee is proud to introduce our innovative way of sharing new

apps and best practices of using technology in the classroom in a

fun and fabulous format. All sessions will be held at our new SAC

Tech Store – Media Cove. We invite you to be an audience member

(Register here: http://bit.ly/2dPcXcp) or even a presenter (Register

here: http://bit.ly/2dO8cDL) at our monthly “Appy Hour” sessions.

Keep an eye out for our monthly email announcements.