Collection Structure & Process1

1- Introducing myself & mentioning about my previous experience. 2- Talking about the Commercial circle and the collection position.3- Explaining the collection procedure.4- Brief description about the collection officer objective.5- Planning reports.6- Taking actions in facing problems.7- Modifications.COMMERCIAL CYCLE:

COLLECTION PROGRAM:1. Receiving systematic receivables on monthly bases from the AR team.1. Sending the monthly invoice package by third party ( separating sending the invoices to the customers from the collection to help achieving our target)1. Sending reminders by faxes & e-mails:1. Sending first reminders by fax on 15th including the invoice details and the due date.1. Sending e-mails as reminders along with the faxes for the customers using the mail service.1. Second fax reminders will be sent before the due date of one week as (Alert Letter).1. Calling the customers for follow up on payments according to the reminders sent.1. Visiting the customer for confirming and follow up on payments.1. Sending warning letters in case the customer didnt prepare the payment on time.1. Reporting the monthly flow cases which after applying all the above ways on them.1. Putting a pressure on the customers in a gentle way like:1. Stopping the Incentive.1. Stopping the Price Discount.COLLECTION OFFICER OBJECTIVE:1- Ensure collecting the monthly receivables on time & reducing the volume of pending payments. 2- Develops and administers credit and collection programs. 3- Designs and implements processes to improve cash flow and reduce receivables.4- Acting as a communication channel between three managements (Accounts, Sales & Sales Admin).

REPORTING:1- Reporting case to case upon request from the sales team.2- Reporting collecting status on monthly bases to (Sales Admin Manager, Sales Team, treasury & AR. Team).3- Preparing WAC report (Weighted Average Collection) two times a year. 4- Reporting the delinquencies cases to the concerned dept. to take the necessary action.

DEVELOPED ACTIONS & REPORTS:1- New invoice layout. (Done)2- Credit & Debit notes (Done)3- Customer account statement. (Done)4- Customer Ledger Balance. (Done)5- Aging report. (Done)6- Detailed aging report. (Done)7- Due amount report. (Pending)8- Monthly Collection Status. (Manually)9- Weighted Average Collection (Manually) EMCC/ Commercial Dept.- Collection Section