C R S

Collection SolutionsPresented by Rob Knight

C R S

C R S

Credit Resolution Services (CRS)• Established in 2003• Health and Fitness collection experts• Part of the Harlands Group, the UK’s leading

specialist in Direct Debit Collection• Currently working with over 1000 clubs• Recommended collectors for the énergie

group

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Primary Objectives

1. Protect your reputation2. Maximise your income3. Free up your time

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Protect your reputation

• We listen to, and understand your members, then find the best solution for the member and the club

• Re-sell the membership• Minimise the risk of “bad press”

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Protect your reputation (cont..)

• Member of the Credit Services Association (CSA)

• OFT Consumer Credit License holder• Fully compliant with recent changes to

industry legislation

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Maximise your income

• Fee free Collection and Tracing Service– We return 100% of the collected debt to you

• Our costs are payable by the member– Governed by OFT Guidelines

• No solicitors fees, no commission %, no tracing costs

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Maximise your income (cont..)

• Proven collection methods ensure the highest possible success rates

• We encourage members back to the club• Our service improves retention

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Free up your time

• Passing a member in arrears is simple!• Account is loaded within an hour of receipt

– Collection Service starts immediately• We deal with the member directly• We will only contact the club to raise a query

or reinstate a membership

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Our Customers

• Harlands Group and CRS currently work with over 1000 sites in the UK and Internationally, including:– Councils– Publicly run Leisure Trusts– Private companies

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Our Customers (cont..)2 énergie fitness clubs 2 Fit4less clubsThe Gym GroupPure GymNottingham City Council Gold’s GymDurham County Council FitspaceHertsmere Leisure Trust Anytime FitnessKirklees Active Leisure Trust Lifestyle Fitness

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Thank you for your time.

If you would like further information, please come and see us later today.