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1. OPENING A NEW BRANCH ABROADThe company you work for wants to enter new markets by opening a newbranch abroad. You have been asked to make suggestions concerning this.

Discuss and decide together:

*how the company should find out information about the new market*what training the staff for the new branch would need*how the new branch could be promoted

2. IMPROVING COMPETITIVENESSYour bank is falling behind new arrivals in the market, and the managing directoris concerned to increase co!etiti"eness. You have been asked to suggestways of improving the companys competitiveness.

Discuss and decide together:*how to evaluate the threats posed by competitors*what steps might be taken to improve your banks competitiveness*whether eternal help should be used

#. STA$$ TRAINING REVIEWThe accounting firm you work for !%ans to re"ie& t'e trainin( it c)rrent%*!ro"ides +or sta++ and to make improvements. You are part of the team that hasbeen appointed to contribute to the review.

Discuss and decide together:*how to evaluate the training accountants are currently provided with*how to set about meeting training needs*which employees should be provided with the training opportunity

,. TEAM B-IDINGYour company is a/o)t to ta0e o"er anot'er co!an* and is keen toencourage staff from both companies to work together effectively. You have beenasked to prepare a proposal for team building.Discuss and decide together:*what kinds of work pro!ects and leisure activities would be suitable to encourageteamwork*what benefits effective teamwork could bring to the company*what incentives could be offered to the good team players within the company

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. POIC CHANGEThe insurance company you work for is planning to a0e soe c'an(es ont'eir nat)ra% disasters co"era(e co!an* !o%ic*. You have been asked to

contribute opinions on the matter.

Discuss and decide together:

*whether such natural disasters should be covered fully by your insurancecompany*what disadvantages there would be in failing to meet such claims*what advantages your company would gain from offering risk coverage in suchunfortunate circumstances

3. $INANCING NEW START -PSo)r "ent)re ca!ita%ist +ir is in"o%"ed in decision a0in( on +inancin(ne& /)siness ideas. T'e start )!s !resent /ot' ris0s and ad"anta(es and'ence t'e ana(er 'as as0ed *o) to !)t +or&ard a !ro!osa% on t'e/)siness ideas *o) &o)%d ad"ise to /e +inancia%%* s)!!orted /* *o)r +ir.Disc)ss and decide to(et'er4

5&'at assessent criteria s'o)%d /e )sed in t'e decision a0in( !rocess5'o& to ens)re ris0s on t'e !art o+ *o)r co!an* are red)ced5&'at t'e +o%%o& )! !roced)res s'o)%d /e )sed

6. IMPROVING SERVICES

The bank manager you are working for is concerned about the poor level of"nternet banking usage by the bank clients.

You have been asked to prepare a proposal about the situation and suggestways of improving it. Discuss and decide together:

*what the reasons for clients preference of traditional banking services could be*what strategies for creating interest in online banking could be adopted*what the benefits of the measures would be for the company

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7. Disc)ss and decide to(et'er. $ee% +ree to add e%eents to t'e %ist i+*o) &ant.

W'at is i!ortant &'en89

#roviding a telephone helpline for bank customers

*controlling costs*providing a high$%uality service*dealing with complaints efficiently**

:. Disc)ss and decide to(et'er. $ee% +ree to add e%eents to t'e %ist i+*o) &ant.

W'at is i!ortant &'en89

Dealing with cash$flow problems&

*negotiating with suppliers*taking short$term loans*laying off employees to reduce costs**

1;.Disc)ss and decide to(et'er. $ee% +ree to add e%eents to t'e %ist i+*o) &ant.

W'at is i!ortant &'en89

'hoosing a partner company for a merger&

*the partners financial performance*the partners previous eperience*the partners brand image**

11. Disc)ss and decide to(et'er. $ee% +ree to add e%eents to t'e %ist i+*o) &ant.

W'at is i!ortant &'en89

(etting up the annual budget for training your bank employees*types of training re%uired*other spending priorities for the company*profits that were reached the previous year

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2;. Disc)ss and decide to(et'er. $ee% +ree to add e%eents to t'e %ist i+ *o)&ant.

W'at is i!ortant &'en89Dealing with customer en%uiries

*politeness*efficiency*active listening*good knowledge of products

21. POTENTIA B-SINESS ANGES

The tourism company you work for is planning to epand one of its leisureresorts. group of potential investors has been invited to spend a weekend atthe resort. You have been asked to prepare a programme for their visit.

Discuss the situation together and decide:

*what the programme should include*what the potential investors would want to know about the company*what preparation would be necessary