Collaborative Knowledge Management in Organization from SECI model Framework
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Transcript of Collaborative Knowledge Management in Organization from SECI model Framework
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Collaborative Knowledge Management in Organization from
SECI model Framework
Natapone charsombut, Mr
Joint Researcher
School of Engineering and Technology
AIT - Asian Institute of Technology
TIIM Conference 2010, 17 jun 10
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Outline
Objective
Concept of Knowledge Management
Roles of KM in organization
KM in the age of collaboration
SECI model framework
KM requirements from SECI model
System design
Case study
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Objective
To answer this question:
“ How can we manage the knowledge in the age of online collaboration ? ”
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Concept of Knowledge Management (KM)
The capability of an organization to
• Create new knowledge
• Disseminate through the organization
• Embody into product, service and system
[Nonaka & Takeuchi, 1995]
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Process of KM
Transformation between tacit and explicit knowledge
I know that …(explicit)
Subject, act Test score Result
I know how …(tacit)
Teaching method Personality Process
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Roles of KM in organization
As Knowledge transfer tool
To manage organizational learning
Benefits for applying KMEncourage sharing of knowledge
Retain intellectual capital
Reduce training time
Reduce redundant work
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KM in the age of collaborative information
Knowledge not only be acquired and stored
But also concerns about how it is• created• shared• learned• Reused
Effect from new technologies• Web 2.0• Linked Data
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Web 2.0 Interactive Interface
Web 2.0 facilitates user interface for more interactive information sharing, interoperability, user-centered design
From reader to author
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Web 2.0 Definition SLATES
Search: keyword matching search
Links: to connect information together using the model of web link
Authoring: the collaborative work of content, users can create, update and comment on the web
Tags: to categorize content by adding keyword, usually a single word description
Extensions: to extend web as an application platform
Signals: syndication technology that notify content updated
[McAfee, 2006]
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Publish through Linked Data structure
Linked Data provides structure of data that links shared data together as single global database
http://linkeddata.org
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Rules of publishing Linked Data
1. Use URIs as names for things
2. Use HTTP URIs so that people can look up those names
3. When someone looks up a URI, provide useful information, using the standards (RDF, SPARQL)
4. Include links to other URIs, so that they can discover more things
[Berners-Lee et. al., 2006]
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RDF example
The Resource Description Framework (RDF) model encodes data in the form of subject, predicate, object triples.
• Subject: http://dig.csail.mit.edu/data#DIG• Predicate: http://xmlns.com/foaf/0.1/member• Object: http://www.w3.org/People/Berners-Lee/card#i
The link states that a resource identified by the URI http://www.w3.org/People/Berners-Lee/card#i is member of another resource called http://dig.csail.mit.edu/data#DIG.
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SECI model frameworkSECI model represent the spiral of knowledge conversion between tacit and explicit knowledge
* ( SECI : Socialization Externalization Combination Internalization)
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SECI model components
Socialization: to share tacit knowledge among people in “social interacting space”
Externalization: to convert from tacit to explicit knowledge which is understandable and interpretable.
Combination: to integrate different kinds of knowledge
Internalization: to understand explicit knowledge and embeds into oneself tacit knowledge. The transformed explicit knowledge becomes a part of individual’s thought process.
SECI model emphasizes on collaborative learning in an organization
[Nonaka & Takeuchi, 1995]
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KM requirements for Socialization
Socialization requires: • virtual space for interaction
Required features: • Virtual learning space• Social network
Picture from Flickr by dkuropatwa
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KM requirements for Externalization
Externalization requires:• expression tools• repository to store explicit
knowledge
Required features: • learning object creator• Digital resource creator• Forum• Chat• Blog
Picture from Flickr by dkuropatwa
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KM requirements for Combination
Combination requires• Interoperability, Sharing, Integration
Required features: • Unified data structure
Picture from Flickr
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KM requirements for Internalization
Internalization requires• Measurement tool to
evaluate knowledge understanding and embodying
Required features: • Assessment• Evaluation
Picture from Flickr by dkuropatwa
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System Design
Built from Open source software
Integration of:
• “Learning Management System (LMS) + Digital Library (DL)”
Systems Requirements Application
LMS Virtual learning space, Social network, Expression tools, Assessment, Evaluation
Moodle
DL Digital repository, Expression tools Dspace
Linked Datainterface
Interoperability, Sharing, Integration PHP Linked Data API
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Why LMS ?
Virtual learning space
Social network
Learning path
Course management
Assessment
Evaluation
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Why DL ?
Digital repository
Search & Retrieval
Well categorized
Well described
Well indexed
Resource workflow
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Why not CMS ?
Content Management System (CMS)• Manage document flow in collaborative environment• Create, Edit and Share resource• Access control• Version control
All of main features are provided by LMS and DL
Lacks of capability in term of digital content long-term preservation, comparing to DL
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Abstract architecture of SECI model KM
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Application integration
LMS and DL cannot integrate directly
Apply Linked Data structure as an interface based on RDF
Implement LiLO: Linked Data Learning Object exchange
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Design of SECI model KM
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LiLO functions
Linked Data search
Linked Data browser
Linked Data editor
Linked Data publisher
Linked Data importer
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Case study
Project initiation: Enhanced Supply Chain Network
Objective: to define an appropriate tool for analyzing and developing logistic network
Development process: Brain Storming
Tool: SECI model KM with LiLO added on
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Socialization: discussion about the project
I know that …
(explicit)
I
I know that …
(explicit)
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Externalization: collaborate project proposalTeam create proposal together according to each member’s expertise
Project attributes show that the project is created by Engineering, IT and Finance Dep
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Combination: Import external resource from Wikipedia and MIT digital library
•MIT resource
•Wikipedia resource
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Internalization: evaluate project alternative
After team’s member have learned about pro & con of each alternative thoroughly
Team votes for the best solution
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Knowledge collaboration on Mobile Device
• Future Work
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Time for Socialization!
Questions / Answers