Collaborative Innovation in The Public Sector...

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Collaborative Innovation in The Public Sector Professor Birgit Jæger Dep. Of Society and Globalisation Roskilde University

Transcript of Collaborative Innovation in The Public Sector...

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Collaborative Innovation in The Public Sector

Professor Birgit JægerDep. Of Society and Globalisation

Roskilde University

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What is CLIPS?• A research project financed by the Danish

Research Council running 2009-2013• Purpose: Indentify drivers and barriers to

collaborative innovation in the public sector• Develop methods for enhancing the

innovative capacity of the public sector

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CLIPS at Roskilde University

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Danish Public Sector

• 5 mil. Inhabitants• Oldest kingdom in the world• Highest trust in government• We pay taxes with joy!

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Focus on four policy areas

• Youth Education• Public safety • Healthy living• Urban and landscape planning

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First Results• A survey shows that 55% of the public

leaders view the users as the most important external collaboration partner

• A Delphi-study shows that innovation experts regard the involvement of users as crucial for enhancing innovation

• And they find the public sector’s ability to involve users insufficient

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User Involvement in Innovation

• User Driven Innovation (Danish Quality Reform)

• User Innovation (von Hipple)• User Centered Innovation (Bason)

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Users of Public Services

• Primary, secondary and tertiary users• Citizens• Participants in policy networks• Clients • Costumer – consumers

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User-Driven Innovation

Definition of Users

The Role of Users

Means to Fulfill the Objectives

The Quality Report

Development of new services based on identifying the user’s needs and wishes

Users are clients like patients, elderly people, and parents of kindergarten children

Passive – users are a necessary source of knowledge for innovation

Managers and staff work systematically with new ideas about how to improve quality

Council for Technology and Innovation

A systematic approach based on research into the user’s life, identity, praxis or needs, including unacknowledged needs

Users are clients,staff, customers, firms, and other partners

Users should be included either directly through dialogue, or indirectly by gathering knowledge about their lives

Programs for innovation in the private sector should be implemented in the public sector.

Open innovation is recommended

Danish Agency for Science, Technology and Innovation

Development of new services building on dialogue-based exploration of users’ future praxis and needs

Users are consumers, firms, citizens: everybody who applies public services

Active participation as co-designers

An interdisciplinary research program based on ‘Mode Two’ methodology

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Design Experiments

• ‘Out of the Box’ in libraries • Partnerships with users• Stanford’s D-School • Innovation rooms at libraries

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Thank you for your attention