Collaboration and Proactive Teamwork Used to Reduce ......Collaboration and Proactive Teamwork Used...
Transcript of Collaboration and Proactive Teamwork Used to Reduce ......Collaboration and Proactive Teamwork Used...
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Collaboration and Proactive Teamwork Used to Reduce(CAPTURE) Falls Part 2: Know Falls: An Online Organizational Tool for Fall Risk Reduction
COMPASS Hospital Improvement Innovation Network July 18, 2017
Anne Skinner, RHIA, MS ([email protected])Katherine J. Jones, PT, PhD ([email protected])
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The content is solely the responsibility of the authors and does not necessarily represent the official views of the Agency for Healthcare Research and Quality.
Disclosure
This project is supported by:• Grants R18HS021429 and
R03HS024630 from the Agency for Healthcare Research and Quality
• Nebraska Department of Health and Human Services, Division of Public Health and the Nebraska Office of Rural Hospital Flexibility Program
• University of Nebraska Medical Center College of Medicine Summer Research Scholarships
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Research TeamUniversity of Nebraska Medical Center
– Katherine Jones, PT, PhD– Victoria Kennel, PhD– Anne Skinner, RHIA, MS– Dawn Venema, PT, PhD– Jane Potter, MD– Linda Sobeski, PharmD– Robin High, MBA, MA– Kristen Topliff, DPT– Caleb Schantz, DPT– Mary Wood– Fran Higgins, MA, ADWR
University of Nebraska-Omaha
– Roni Reiter-Palmon, PhD– Joseph Allen, PhD– John Crowe, MA
Nebraska Medicine– Regina Nailon, RN, PhD
Methodist Hospital– Deborah Conley, MSN,
APRN-CNS, GCNS-BC, FNGNA
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Objectives
1. Describe the Data, Information Knowledge, Wisdom (DIKW) framework
2. Recognize the barriers to organizational learning from traditional fall event reports.
3. Explain how the “Know Falls” Learning System uses the DIKW framework to facilitate critical thinking and organizational learning at the patient, unit, and system levels.
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Background
p=.003*
p=.07*
6.0
1.9
4.6
0.9
0.01.02.03.04.05.06.07.0
All Falls Injurious Falls
Even
t Rat
e/10
00 p
atie
nt d
ays
No, Team Does NOT Reflect (n=37) Yes, Team Reflects (n=23)
p=.07*
p=.003*
*Negative binomial model (Jones et. al, 2015)
Does your fall risk reduction team reflect and learn from data?
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Collecting, interpreting, and learning from data is the
foundation of quality improvement and patient safety
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Generate Ideas
Test Ideas
Spread Ideas
CAPTURE Falls
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Phase 1 2011
Risk of falls greater in CAHs than non-CAHs
Lack reporting structure for benchmarking and learning
Lack team structure to implement org. processes
Phase 2 2012 – 2015
Effective interprofessional coordinating teams decrease fall rates Standardize Plan Real-time
adjustment
Phase 3 2016 – 2018
Expand, sustain coordinating teams
Implement online information system to standardize reporting, benchmarking, and learning from falls
Use coordinating teams to address all quality goals
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Fall Risk Reduction System
Structure Process Outcome (Fall Risk)
1. Multi-Team Systema. Coordinating
Teamb. Core Teamc. Contingency
Team2. Valid risk
assessment tools3. Reporting/learning
system
1. Reliably implement bedside processes
2. Coordinate processes 3. Conduct Training
1) Overall Program2) Fall Risk Assessment3) Safe Transfers/
Mobility4) Use of Mechanical
Lifts5) Post-fall Huddles
4. Conduct Post-fall Huddles
1. Total Fall Rate2. Unassisted Fall
Rate3. Injurious Fall
Rate4. Repeat Fall Rate5. Reporting Fall
Outcomes
(Donabedian, 2003)
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Structure: Fall Risk Reduction MTSCore Team—people who provide direct patient care • Diagnose and treat using
evidence-based care plan• Conduct fall risk assessment• Implement universal and
targeted interventions that address risk factors
• Conduct medication review• Evaluate mobility and
function• Report and learn from
falls—participate in post-fall huddles
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Structure: Fall Risk Reduction MTSContingency Team—members from various teams conduct post-fall huddle• Meet immediately after a fall to
determine what happened, why it happened, what will be done differently…ADJUST
• Goals: 1. Decrease risk of future falls for an individual patient2. Apply what is learned to decrease risk across system3. Build trust and share knowledge
(Reiter-Palmon et al., 2015)
http://www.unmc.edu/patient-safety/capturefalls/tool-inventory.html
Post-Fall Huddle Tools
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Coordinating Team—nurse champion, CNA, pharmacist, PT/OT, QI, senior leader• Manage resources• Coordinate fall risk reduction program and interventions• Hold core team accountable for reliably implementing
evidence-based interventions…• Span location, status/hierarchy, and knowledge boundaries
across disciplines (Edmondson, 2012)
Structure: Fall Risk Reduction MTS
St. Francis Memorial Hospital Fall Risk Reduction Coordinating Team
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Multi-team System for Fall Risk Reduction
Core Team Contingency Team
Coordinating Team
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Knowledge about the System Begins with Reporting
Systems dynamics model for fall risk reduction
Feedback Loop
Effective Fall Risk
Reduction Practices
Patient Falls
Report Fall Event
Aggregate Data and
Make Sense of Events
Implement Changes Based on Analysis
-
++
+
+
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DIKW Hierarchy4-7
Wisdom
Knowledge
Information
DataFall
Reports
Data Analysis
Sense Making
Change Fall Risk
Reduction Practices
Patient Falls
Fall Event Reporting
System
Ackoff, R. (1989). From Data to Wisdom.pdf. Journal of Applied Systems Analysis, 16, 3–9.
Reflect/ make sense
“Know Why and Take Action”
Place patterns into context
“Know How”
Aggregate data“Know Who, What, When, Where, How
Many”
Record observations in
database“Know Nothing”
Past
Exp
erie
nce
Futu
re
Actio
ns
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DIKW Hierarchy5-7
• Data-Symbols that represent objects, events, and their environment; what we observe
• Information-Data that are connected and reduced into patterns to answer questions…who, what, when, where, how many
• Knowledge-How a system works; the ability to control a system and give instructions in its use
• Wisdom-Answers “WHY?” The ability to use judgment to implement the most appropriate behaviors and systems to prevent problems
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http://www.unmc.edu/patient-safety/capturefalls/reporting.html
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http://www.unmc.edu/patient-safety/capturefalls/reporting.html
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Puzzle Analogy• Each piece of information can be thought of
as one puzzle piece• The pieces have to be brought together to
create the whole…knowledge
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Effective Reporting Systems3
1. Nonpunitive
2. Confidential
3. Independent
4. Expert Analysis
5. Timely
6. Systems oriented
7. Responsive19
Hos
pita
l Cul
ture
Sens
emak
ing
Supp
ort f
rom
Pr
ojec
t
Characteristics
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Paper Event Reporting
• Security• Lack of standardization• Paper management• Version management• Individual events• Data entry needed for
aggregate analysis• System flow• Time lag• Static / Checklist oriented…
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Barriers
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Know Falls Learning System
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Know Falls Learning System
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• Secure online standardized fall event data collection tool for front line staff
• Promotes critical thinking through logic based form items
• Supports effective post-fall huddles• Provides real-time reports to assist
interprofessional Fall Risk Reduction Teams in identifying and address system weaknesses
• Builds a shared knowledge-base of fall risks and effective interventions in CAHs
• Facilitates creation of a fall rate benchmark
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Know Falls Learning System
Fall Event Learning
Form
Post-fall Huddle Form
System Learning
Form
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– Research Data Capture tool developed by Vanderbilt University to securely connect researchers and data
– Administered by UNMC Research Information Technology Office
– Password protected user accounts– Users assigned to Data Access Groups
Know Falls Learning System
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Know Falls Learning System
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Know Falls Learning System
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Know Falls Learning System
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Know Falls: Event Learning Form
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Know Falls: Event Learning Form
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Know Falls: Event Learning Form
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Know Falls: Event Learning Form
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Know Falls: Event Learning Form
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Know Falls: Event Learning Form
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Know Falls: Event Learning Form
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Know Falls: Event Learning Form
If no, why not?
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Know Falls: Event Learning Form
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Know Falls: Event Learning Form
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Know Falls: Event Learning Form
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Know Falls: Event Learning Form
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Know Falls: Post-fall Huddle
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Know Falls: Post-fall Huddle
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Know Falls: Post-fall Huddle
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Know Falls: System Learning
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Know Falls: System Learning
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Know Falls: System Learning
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Know Falls: System Learning
ORGANIZATIONAL LEARNING
FEEDBACK LOOP
OR
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Paper Event Reporting
• Security• Lack of standardization• Paper management• Version management• Individual events• Data entry needed for
aggregate analysis• System flow• Time lag• Static / Checklist oriented…
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Barriers
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Help us Improve KNOW Falls• Recruiting 5 hospitals outside Nebraska
as additional beta test sites• What’s in it for you? At NO cost…
– Full use of KNOW Falls to collect data, reflect on information, know system vulnerabilities, and develop the wisdom to improve fall risk reduction system
– Access to reports built from aggregate data to facilitate reflection and learning about your fall risk reduction system
• What do you need to do?– Email Anne Skinner ([email protected])
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The Future!Anticipate that KNOW Falls will be available on a subscription basis Sept. 2018
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Contact InformationAnne Skinner, RHIA, MS [email protected] Jones, PT, PhD [email protected] Kennel, PhD [email protected]
Toolkit available at:
C A P T U R ECollaboration and Proactive Teamwork Used to Reduce
Fallshttp://www.unmc.edu/patient-safety/capturefalls/
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1. Jones KJ, Venema DM, Nailon R, Skinner AM, High R, Kennel V. Shifting the paradigm: An assessment of the quality of fall risk reduction in Nebraska’s hospitals. J Rural Health. 2015;31:135-145.
2. UNMC. College of Medicine. Patient Safety. CAPTURE Falls Tool Inventory. Available at: http://www.unmc.edu/patient-safety/cf_tool_inventory.htm
3. Leape LL. Reporting of adverse events. N Engl J Med. 2002; 347 (20):1633-1638.
4. Ackoff, R. (1989). From Data to Wisdom.pdf. Journal of Applied Systems Analysis, 16, 3–9.5. Rowley J. Where is the wisdom that we have lost in knowledge? Journal of Documentation.
2006;62:251-270.6. Zeleny M. (2006). Knowledge-information autopoietic cycle : towards the wisdom systems .
International Journal of Management and Decision Making. 2006;7:3 – 18.7. Bernstein JH. The data-information-knowledge-wisdom hierarchy and its antithesis.
Proceedings North American Symposium on Knowledge Organization, Vol. 2 2009. Available at: http://www.academia.edu/343239/The_data-information-knowledge-wisdom_hierarchy_and_its_antithesis
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References
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CAPTURE Falls Research TeamUniversity of Nebraska Medical Center–Katherine Jones, PT, PhD–Victoria Kennel, PhD (I/O psychologist)
–Dawn Venema, PT, PhD–Anne Skinner, RHIA,MS–Mary Wood
University of Nebraska at Omaha Center for Collaboration Science–John Crowe, MS (I/O psychology graduate student)
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Polling Question
HOW ARE WE DOING
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Community of Practice Upcoming Events
August Fall Prevention CoP
Tuesday, August 15th at 11 AMPart 3: Collaboration And Proactive Teamwork Used to Reduce (CAPTURE) Falls
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Falls Prevention Awareness Day
September 22, 201710th annual Falls Prevention Awareness Day (FPAD) Sept. 22, 2017—the first day of fallIn honor of this notable milestone, the theme of the event will be
10 Years Standing Together to Prevent Falls
https://www.ncoa.org/healthy-aging/falls-prevention/falls-prevention-awareness-day/
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Contact
Lana Comstock, MSN, RNHIIN Improvement Advisor
Iowa Healthcare Collaborative