Collaboration and Partners - TELUS · Western EMR User Conference 2016 5 TELUS Health Partner...

Collaboration and Partners

Stephane Couture, Sr. Director – Product Management

Western EMR User Conference 2016

2 Western EMR User Conference 2016

TELUS Health 3-Step Strategy

1. Build Reach 2. Develop Collaborative

Health Services

3. Generate Health

Outcomes


Coverage


Medication

Management Patient interaction

Today

3:30

Tomorrow

8:30

Today

4:15

Improved feedback

and release process

for your EMR


Coverage


Patient Interaction

Medication


Improved feedback

and release process

for your EMR


TELUS Health Partner Program

Bringing innovative solutions to you

Launching today

Safe and secure integration to your EMR Thorough privacy, security and integration testing

Easy add-on to your existing EMR contract

Launch partners and solutions Cliniconex – appointment reminder solutions

- Available on Med Access now / PS Suite and Wolf – End of Calendar Q1 2017

CognisantMD – Patient engagement tools including waiting room tablets, online forms and questionnaires, and eRequests

- Available and integrated to PS Suite

- Available now as a standalone application for Wolf and Med Access, Integrated to Wolf and Med Access in Calendar Q2 2017

Additional partners and solutions will be added to the program over time


What About Portal?

Benefits of Patient Portal:

E-booking

Secure messaging

healthalerts

access to medical info.

80% of the logins from

patients who had registered

2+ mo. ago – patients come

back to the portal!

Continuous growth in patient

adoption

Pilot Numbers (Oct 15, 2016)

130 MDs

13,000 patients

10,000 eBookings

65,000 Logins

Wolf Patient Portal Pilot Results


What our clients had to say about the portal?

“The Patient portal has been a tremendous resource for our clinic, allowing

patients to book their appointments directly, view information from their own

medical record and allowing us to securely communicate.”

Dr Bryce Kelpin - Continuum Medical Clinic

1,100 Patients Enrolled

“Wow, this was great! It went very smoothly. We will continue to use the

screening notifications with our patients on an ongoing basis. I’d love to set up

more notifications,”

Erin Philbrook - Mission Oaks Medical Clinic Manager

70% of patients notified viewed screening recall

notification within 24 hours

So far in Oct, portal patients have eBooked 56% of the

time

“Patients are very happy with online booking” Dr. Kimberly Rutherford, Spectrum Health

3,500 appointments eBooked

“The patient portal allows us to quickly and easily reach patients who fall out of

guidelines to help them understand the importance of screening and remind them

when they are due...Tools that help us identify and inform patients who are due to

be screened can help to save lives.”

Dr Sam Azer, Ross Creek Medical Clinic

2,000 Patients Enroled

1,800 Appointments eBooked

668 Secure Messages Sent

867 Notifications Sent


Will TELUS have a patient portal that I can buy?

For Wolf Customers

Launching the Wolf Patient

Portal

Watch for email communications

on its availability and pricing in

the next few weeks

For PS Suite and Med Access

Customers

Partner portals will become

available in the second half of

2017

Partner portals will be integrated

to your EMRs through the

TELUS EMR API


Coverage


Medication Management

Medication


Improved feedback

and release process

for your EMR


TELUS Online Benefits Check (OBC)

Provides medication coverage

information at the point of

prescription

Increases the likelihood of your

patient adhering to the drug therapy

Eliminates timely back and forth with

pharmacists

Available on PS Suite

End of 2017 for Med Access and Wolf

Patient consent managed by the

insurer under the patients’ plans

20% of unfilled

prescriptions

aren’t filled for

financial reasons

That’s ~50M scripts!


Coverage


Efficiency and Access

Medication


Improved feedback

and release process

for your EMR


Patient Assistance Programs (PAP)

Saving time and money for you and your patients to get access to branded drugs

Available on PS Suite

Med Access and Wolf – Q2 2017


Coverage


Release Process

Patient interaction

Medication

Management

Improved feedback

and release process

for your EMR


Feedback and Release Process

Collaborating with YOU

Listening to you…

Do you know what this is?

We’ve been focused on you!

C-Sat survey feedback

Top issues and ‘how-to’ reasons you are

calling us about

Community Portal Feedback and votes

Customer visits and interviews

Being disciplined…

Objective and structured planning

Development process focused on quality

Standard beta cycles

Clear communication about releases –

No surprises

Continuous Improvement

Questions

Collaboration and Partners - TELUS · Western EMR User Conference 2016 5 TELUS Health Partner...

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