Cold Chain Management
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Cold Chain Management Systems & Tools April 10, 2014
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Transcript of Cold Chain Management
Cold Chain Management Systems & Tools
April 10, 2014
Is Quality in a Cold Chain different
from Quality in a generic Supply
Chain?
Why is a Middle East Cold Chain
different from a text book Cold
Chain?
Is a Cold Chain QMS radically
different from any other
manufacturing or ambient QMS?
Points of Difference
Middle East cold chain are much more costlier due to temperature extremes
Middle East cold chains are at “standardization infancy”
due to regulations / checks being built
Qualification & Validation are terms still misunderstood and frequently deemed interchangeable
In a cold chain QMS, the lynch pin is monitoring of distribution which will bring us close to Validation
Let’s Define
Qualification is where we establish through documented testing that a process will deliver on an agreed acceptance standard.
Validation is done when a process is being tested to deliver on required criteria in highly controlled conditions
Key Words: documented, highly controlled, consistency
Case in Point
Manufacturing environments are usually highly controlled so by definition can be Validated
Distribution on the other hand is by design a dependent and variable environment which you can therefore only Qualify
Extend of Consequence needs to get enough thought
In most cases Quality related consequences reach far beyond the obvious
1) Quality Oversight must extend beyond manufacturing with same rigor
2) QMS is very important but equally important is mutual understanding with regulators
3) Enough technical knowhow of your products is critical to prove quality in your chain
4) Qualification parameters must be interfaced with manufacturing to enable agility
5) Inflexible and long cold chains run the risk of “pile up” if quality requirements change
Optimization of in market stocks vs. cold chain length
Documented qualification of traceability
Product design to assume some break in cold chain
SWOT
Quality Strategy
Countries in ME are still working to align standards
Operating in some ME markets is already a challenge
Cost of Quality compliance is usually not considered major
Third party intermediaries add to the length of cold chain
Remain abreast as authorities release new versions
Build a buffer in on-going cost of quality budgets
Partner with authorities at the time of market entry
Maintain active liaison with major third party QA experts
Governance
o Compliance to market quality standards responsibility should be shared with local partner
o Some level of access to local regulators is important even if a third part is involved in the process
o Exercising control over the product until it reaches the consumer is crucial to prove
o Quality “roadblocks” should be included as part of the
Business Continuity Plan
o Document every link of your cold chain!
Counter-intuition
“The normal human response to the effects inefficiency is to introduce delay in an attempt to
increase certainty which simply makes the situation worse - effective distribution design can
be counter intuitive”
Tools Available
Cool Chain Quality Indicator (CCQI)¹
GL Certification²
Good Cold Chain Management Practices (GCCMP)³
Hazard Analysis & Critical Points (HACCP) Approach
CQ ,OQ, PQ textbook approach to Qualification 1 – Patent Cool Chain Association 2 – Germanischer Lloyd SE 3 – Refernce Good Transport Practices (GTP) & Good Storage Practices (GSP)
More Tools
VMI / SMI / JIT
Kanban to achieve JIT (mfg)
iLog for Design of your SC
inFlow, Inventoria, Stock it Easy for inventory management
GT Nexus for In Transit Info
Slingshot, Forecast Pro, Epicore, JDA for demand forecasting
Questions?
Acknowledgments Cranfield University Accenture Kellogg School of Management Procter & Gamble Ltd.
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