CoCo Direct, Online Cookie Sales

THE NEW COCOdirect

In order to use COCOdirect either online or via the mobile app, girls must first create a user account on COCO. To do so, visit www.abcsmartcookies.comand select COCO. Select the Registration option at the bottom of the login screen to create a username and password.

STEP ONE: GIRL REGISTRATION ON COCO

http://www.abcsmartcookies.com/

Girls can edit their first and last name, Troop number, COCO password, and change their profile picture within the Edit Profile section of COCO online.

COCO ONLINE MARKETING

Girls click on the “Online Marketing” tab of their COCO dashboard view to manage eCards. Each season, several eCards are available for girls to send. Only one will send consumers to the COCOdirect site for orders and the eCard will specifically state COCOdirect

COCO ONLINE MARKETING

One eCard within Online Marketing will be designated for COCOdirect consumer sales.

COCO ONLINE MARKETING ECARD

Consumer receives eCard and is directed to the ordering website. Consumer clicks on ORDER COOKIES button to get started with their online purchase.

CONSUMER ONLINE SHOPPING

EXPERIENCE


EXPERIENCE


EXPERIENCE

EASY!


EXPERIENCE

Also within the Consumer Checkout process are selections for Expedited Shipping, Ship to Different Address, and Gift Messaging


EXPERIENCE

Consumer receives multiple order status confirmations• Thank you for supporting

[girl name] message• Order #• Ship to info• Item info• Ship date• Amount charged• Link to tracking info• Contact info


EXPERIENCE

If girls have not created a COCO account online and wish to do so using their COCOmobile app, simply select the Register button from their COCOmobile login screen on their Smart Phone

COCOdirect ACCESS VIA COCOMOBILE

Girls will be taken to a registration page, through their Smart Phone web browser,

to complete their COCO online registration

Once registration is complete and the username and password is provided,

girls should EXIT the web browser and return to their COCOmobile app to

continue with the COCOdirect ordering process


Girls can then login using their new username and password on

their COCOmobile app


Once logged in, Girls will see

COCOdirect as a selection on

their main menu. Girls can select the COCOdirect menu option and begin capturing orders for their customers

Effective for the 2014-15 cookie season, COCOmobile is also be available for Android devices and can be downloaded from Google Play.



Girls can enter the customer orders using the COCOdirect mobile order card

The checkout process is very easy for girls to navigate after entering the customer’s COCOdirect order on COCOmobile

Similar to the COCOdirect online shopping experience for consumers, orders can be shipped to alternate addresses and include a gift message


Girls can sign up for weekly emails by entering their email address within the COCOdirect order screen on COCOmobile


GIRL ACCESS TO COCOdirect SALES DATA

Through COCO Online Marketing, Girls can see order statuses for eCards and mobile orders


Orders captured using your COCOdirect menu option in the COCOmobile app will reflect in your Mobile Orders Category

Orders received as a result of sending Online Marketing eCards via the COCO website will reflect in your eCard Orders Category

Orders received as a result of sending COCOmobile eCards will reflect in your eCard Orders Category


Also, Girls who enter their email address during COCOdirect order taking on COCOmobile will receive weekly sales reports of COCOdirect order activity

• Who should Girls, Volunteers, and Councils contact with technical concerns? ABC’s 24/7 Technology Help Desk at 1.800.853.3730 or email

[email protected]

• Who do consumers contact if there is a problem with a COCOdirect order (including damage, lost shipment, etc.)? Consumers will receive an order, shipping and delivery confirmation email

with the appropriate contact information – ABC Customer Service at 1.800.221.1002 or email [email protected]

COCOdirect Girl and Customer SUPPORT

mailto:[email protected]

mailto:[email protected]

CoCo Direct, Online Cookie Sales

Sales

Transcript of CoCo Direct, Online Cookie Sales