Cockpit & Crew Apps...Copyright SITAONAIR 2017 • Due Global Warming turbulence is set to increase*...

Copyright SITAONAIR 2017

Cockpit &

Crew Apps

Toby TUCKERSITAONAIR Connected Crew

Portfolio Director

Copyright SITAONAIR 2017 12

Case Study 1 – Cockpit and Crew Apps

• CrewTab co-creation use case

with Virgin Australia

• eWAS (EFB Weather

Awareness Solution) – save

money by avoiding the

avoidable


CrewTab –

Personalizing the

Experience

Copyright SITAONAIR 2017 - Confidential 14

Connected aircraft: Addressing core business drivers

Strategic Airline Imperatives

Grow

Ancillary

Revenues

Improve

Passenger

Experience

Improve

Operational

Efficiency

Creating connected aircraft reality


CrewTabProvide crew with a tablet interface to enhance

their activities by digitizing paper and workflow

processes, enabling them to deliver a personal

service using individual customer information


CrewTab from SITAONAIR

The opportunity

Improving customer service is a key business driver for airlines. Cabin crews are the primary

component in delivering an excellent passenger experience, as they spend more time with

passengers than any other airline employee.

Copyright SITAONAIR 2017 - Confidential 17© SITAONAIR 2015

Let’s get personal!

With CrewTab, crew can NOW

provide a personalized experience


How has SITAONAIR’s CrewTab has digitally-

transformed Virgin Australia’s

cabin crew experience? Watch video here

https://youtu.be/6YJwQvG8ws8

https://youtu.be/6YJwQvG8ws8


• CrewTab enhances cabin crews’ pre-flight, in-

flight and post-flight activities by digitizing paper

and workflow processes

• Through an easy-to-use tablet interface, CrewTab

enables your people to deliver a range of

services efficiently, including retail

• By reducing time spent on paper-based admin,

CrewTab allows your team to focus on delivering

a personal service, which is enhanced by

individual passenger information

• Passenger information can be displayed through

integration with the airline Loyalty/CRM system

Solution overview

CrewTab


• Passenger module - final passenger counting status

based on regular synchronization with CrewTab Server,

various filters on passenger are configurable, seat-map

view

• Forms module – digitized forms, contextual =

automatic pre-fill of the known fields from passenger &

flight info, filled forms automatically send to pre-defined

destination upon synchronization

• Manuals module – all documentation automatically

synced with latest publish instructions, organization by

folders, read notifications,

Main modules of the CrewTab app

Standard features


Distribution and collection of passenger data

Customer IT

back-end

1

2

Distribution of passenger related

data according to the flight

Collecting additional data or correction of

passenger/customer profile using forms.

from DCS (standard) /

from CRM & loyalty system (optional)

via ”forms” (standard) (stored in waiting folder / email)

via CRM & loyalty system (optional)


High level architecture

SITA private cloud

• Virtualized environment hosted in the

SITA ATI cloud data center

• Dedicated database with real-time

replication

• Any application node is redundant (2 to

4 nodes depending on the workload)

• Fully automated deployment

• Two instances UAT and PROD provided

Admin portal

(GUI)

Crew Server

(mediation)

Crew Form Exporter

(extraction)

SFTP

SMTP /

Postfix

database

Historical data available

Copyright SITAONAIR 2017Copyright SITAONAIR 2017

eWAS – EFB Weather

Awareness Solution

Toby Tucker

Portfolio Director

SITAONAIR


Connected aircraft: Addressing core business drivers

Strategic Airline Imperatives

Improve

Passenger

Experience

Improve Airline

and Passenger

Safety

Improve

Operational

Efficiency

Creating connected aircraft reality


eWASProvide your cockpit crew with a pilot-centric application offering a real-time, graphically optimized view of weather sources


Event in June 2016 over Bay of Bengal – press interest documented

Press coverage of turbulence events are instant & viral

Before & …….After turbulence

• 34 PAX and 6 crew

injured

• Medical assistance

requested on landing

• Some internal panel &

overhead bins damaged


• Due Global Warming turbulence is set to increase*

• By 2050 transatlantic flights chances of entering significant turbulence will increase between

40%to 170%

• Average intensity of turbulence will rise between 10% to 40%

• New tools needed to assist pilots to avoid increasing significant weather events

• Connected apps using more frequently produced Nowcast & Forecast data will

• Protect passenger comfort

• Protect the airline brand

• Avoid damage to aircraft

• Avoid costly events

Reading University Study

Fasten your seatbelt – turbulence to increase

*http://www.wmo.int/pages/prog/arep/wwrp/new/wwosc/documents/Williams_CAT.pdf


eWAS

The opportunity

Offering pilots a real-time, graphically-optimized view of weather sources with both forecasts and

current information covering both the horizontal and vertical planes allows for a more economical,

intelligent and flexible journey plan.


eWAS ROI’s


• In a majority of ice-crystal icing engine events, convective weather occurs in a very warm, moist,

tropical-like environment

• Since 1990’s –

• over 150 engine roll-back and power-loss events have been attributed to ingest of high

concentrations of ice particles produced in convective cloud processes

HIWC (High Ice Water Content)


• Example of Ice Crystal encounter in a

flight from Libreville

• eWAS is the first 3rd party app allowed

to distribute Ice Crystal Nowcasting

from Jeppesen since 28 February

2017

Ice Crystal Layer (HIWC)


• Example of HIWC activity for area

around Asia lower Bay of Bengal

& Thailand area

• Icing is reflected as the light blue

areas as per arrows

• HIWC can cause rotor tip curl

• Geographically Lat. 20N to 20S is

the area in which this activity is

most common.


• Example of HIWC activity for

area NWWW/NOU

• Icing is depicted as the light

blue areas as per arrows

• Area is shown in overhead &

flight level cross section profile

view if the aircraft is flying into it


Ice Crystal Real Case Study

• A B777 flight from Europe to Buenos Aires in April flew through several large ice crystal areas.

Results:

• 2 engines damaged; 2 separate maintenance events; cost: 2 * $500KUSD = $1MUSD

• Engine insurance refunds approximately 50% of this cost

• B777 grounded for 4 days in Buenos Aires

• In many cases the maintenance team has to be flown/dispatched to the airport where the aircraft is being repaired

(additional $$$ cost)

• 300 passengers affected by a delay of more than 12 hours + hotel accommodations = Over $200KUSD

• New B777 assigned & crew sent to Buenos Aires to guarantee the next flights (additional $$$ cost)

• Total cost for the airline: between $1M + USD per event

• Conclusion: Engine damage from flying through an Ice Crystal (HIWC) type of event can cost

$1M+ per event

• By avoiding such areas using eWAS showing HIWC layers this airline can avoid these repair

costs and disruption to the network

• This specific airline had an average of 7 severe ice crystal incidents last year – potential to make $7M

savings in HIWC advance alone

Rotor tip damage


• OTP (On Time Performance)

• After flying through a severe turbulence event, the airline is required to:

• Undertake a maintenance check of 4 hours

• 4 hour delay minimum assuming the maintenance team is available

• 1 Flight Attendant injured every 2 weeks

• An average of 30 Flight Attendants injured per year

• An average of 55 days of work time lost per incident

• Flight Attendants injuries include falling on armrests or twisted ankles

• Each year an average of 10 passengers apply for financial compensation for turbulence

related events

• Airline brand scores fall each time an aircraft goes through long or severe turbulence

• Each year turbulence represents hundreds of thousands USD in work time lost, medical

costs, maintenance events, and brand image

Turbulence events


Fuel Savings

• With current static forecasts, pilot confidence is low because they have no real visual idea of how

events may unfold for that flight. They therefore tend to overestimate requirements and carry extra fuel.

• With eWAS providing a clearer visual depiction of the forecast and more accurate strength, direction,

and trends data, pilots have a much more complete picture of the forecast weather for the flight.

• Once connected, pilots will be able to better anticipate thunderstorms, do earlier route adjustments, and

reduce overall deviation of the primary route.

• Based on trials, one airline expects approximately $50KUSD per aircraft per year savings through

better weather awareness at the time of fueling decisions.

• This airline in our use case therefore expects to reduce extra discretionary fuel carried by 10%.


Features and benefits

Real-time graphical view of best-in-class forecasts &

current information

Fully integrated with the

airline environment

eWAS

Multi-source weather

information

Provide pilots with the most up-to-date weather forecasts, with both

vertical and horizontal profiles straight to their tablets, phones and EFB

devices both before taking off as well as in the cockpit. Proven ROI’s!

Utilise any connectivity (ACARS or broadband), integrate cockpit

ARINC429 data and airline operational flight plans for a seamless

experience during pre-flight preparation, en-route and post-flight.

Provide pilots with accurate, real-time weather reports focused on key

dynamic situations including as turbulence and thunderstorms. Through

multi-sourced weather information, pilots can be better prepared for the

flight and offer your customers the most efficient and comfortable service.

Copyright SITAONAIR 2017Copyright SITAONAIR 2017

eWAS short demo

Improve operational

efficiency whilst protecting

passenger comfort


Thank you!

Cockpit & Crew Apps...Copyright SITAONAIR 2017 • Due Global Warming turbulence is set to increase*...

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