Coaching For Change is the New Normal · 2017. 12. 16. · engagement Self Development ......
Transcript of Coaching For Change is the New Normal · 2017. 12. 16. · engagement Self Development ......
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Coaching For Change is the New Normal
Dr. Vikki G Brock, Master Certified Coach Change Management Conference, December 12-14, 2017
Radisson Blu Hotel, Kuwait
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Coaching came into existence to
fill an unmet need in an interactive,
fluid world of rapid change and
complexity
Historical Observation
Page Kuwait Change Management Conference, December 12-14, 2017 ©2017 Vikki G Brock
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Number one obstacle to success for major change projects is
employee resistance and the ineffective management of the
people side of change.
Change Management Success
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Six Attitudes of Emotional Response
Kubler-Ross Change Curve applied to Business Change from “Coaching Through Resistance to Change” by Bellomo, Julee and Muttiah, Davo PMIV Local Community Loudoun Presentation March 2015
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Change Interventions
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What is Coaching?
Facilitates transition so change will work. Change is situational Transition is psychological
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Partnering in a thought-provoking and creative process that enables a person to be and perform at their best by eliciting the person’s own solutions and resources
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Insights (strengths, development opportunities, impact on others)
Maximize performance
Results oriented
Solution focused
Turn insights and awareness into action
Unlock potential
Business focused
What is Coaching in Business?
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Coaching Benefits in Business
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Listening skills Powerful questions Improved relations
(internal & external customer)
Productivity Performance Communication
Employee engagement
Self Development
Positive impact on financial bottom line
Shareholder return
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Link Between Coaching and Change
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Change Management Initiative
• Post-merger integration • Product improvement • Industry change • New customer demands
Leadership Coaching
• Behavioral mechanism • Validate and install change • Personal development linked to
corporate vision/agenda
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How Does Coaching Work?
• Build a positive platform • Agree on outcomes • Pass ownership to leader
• Be authentic • Be curious – beginners mind • Listen without reservation • Ask great questions • Convert to action
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Effective Change Coaching
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Coach + leader Leader + colleagues
Process Content
Change initiatives Personal goals
Outcomes Relationships
Organization needs
Leader needs relative to change itself
Coaching Leadership change Large-scale change
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Change Management Coaching Flow
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Current Reality Vision Alternatives Actions
Facilitate leader identify thoughts and emotions with regard to change
Co-create vision for them to connect personal goals to organization goals
Co-design possible pathways and actions to take to make this a reality
Get commitment on intentions and actions with dates and times
Facilitate movement from changes in feelings and emotions to changes in thinking and attitudes to specific behavior changes
Clarifying Changes Checking Alignment Rethinking Roles Supporting Change
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3-Brain Coaching Approach
Kuwait Change Management Conference, December 12-14, 2017 ©2017 Vikki G Brock Page
Addresses feelings and emotions, thinking and attitudes to behavior changes
Goal is to integrate right mix of behaviors from three brains working together
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Relationship of Our Brains Taylor, M. C. (2012). “Accessing the Wisdom of Your Body: Balancing the Three Brains.“
Head-Brain
Heart-Brain
Gut-Brain
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Brain Competencies Taylor, M. C. (2012). “Accessing the Wisdom of Your Body: Balancing the Three Brains.“
Gut-Brain
Heart-Brain
Head-Brain
Analyzing data and being logical
Senses world through emotions and feelings
Understanding identity and who are in world
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Coaching Head, Heart, and Gut Brains
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Gut Heart Head
Courage Compassion Creativity
Core identity Emotional processing
Cognitive perception
Self-preservation Values, priorities Thinking, reasoning
Impulse for action Connection with others
Making meaning
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Brain Overdrive
Stebbins, G. (2013). “Letting Wisdom Lead: Are You Leading With Your Heart and Your Gut?”
Gut
Reactive
Impulsive
Action oriented
Useful in emergency
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Brain Overdrive
Stebbins, G. (2013). “Letting Wisdom Lead: Are You Leading With Your Heart and Your Gut?”
Heart
Concerned with ̶ Self-image ̶ Impact on others ̶ Lives of others
Waiting, hoping, and dreaming Show emotions too obviously or
readily
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Brain Overdrive
Stebbins, G. (2013). “Letting Wisdom Lead: Are You Leading With Your Heart and Your Gut?”
Head
Plan and prepare
What could go wrong
Too much visioning
Try to do it all
Cold, impersonal, and calculating
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Are you strong in all three brains?
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Self-Assessment
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3-Brain Coaching Approach
• Quick awareness intervention • Used by anyone • Effective in getting
• People into communication with their three brains
• Alignment around a particular issue • Brains functioning at their highest expression
Kuwait Change Management Conference, December 12-14, 2017 ©2017 Vikki G Brock Page
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The Bottom-Line…
Number one obstacle to success for major change projects is employee resistance and ineffective management of people side of change.
Kuwait Change Management Conference, December 12-14, 2017 ©2017 Vikki G Brock Page
Coaching is behavioral intervention that can reduce resistance to change and reinforce ‘urgent case for change’ by linking personal development to change vision/agenda.
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In Conclusion…
Coaching facilitates transformation at a personal level…
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…and without transformation change cannot occur successfully.