Coaching, Education, and Transformation Services … Servant...Dave Guerra Fleming’s in The...

Dave Guerra

Fleming’s in The Woodlands

August 27, 2015

Coaching, Education, and Transformation Services

How Servant Leadership Drives Superperformance

INTRODUCTION

© Copyright, 2015, Corpus Optima Inc. All Rights Reserved.

Objectives

•Understand and Explore Superperformance

•Explore Systems Thinking, Servant Leadership, and Transformation

•Understand and Explore Servant Leadership

•Develop a Strategy to Leverage this Knowledge for Internal Auditing

•Have Fun!


Who is Corpus Optima?

• Quality Geeks• Inform in One Area: Superperformance• Science-Based, Evidence-Driven• 21st Century Worldview• “Triple Braided” Advisory

• Servant Leadership• Systems Thinking• Transformation


What Do We Do?

1. Super Coaching (Executive Coaching, Management Coaching Academies, Coaching Cultures)

2. Super Equip Others (Executive and Multi-Level Talent Development)

3. Super Transformation Services (Super Change Services)

4. Certify Internal Super Agents (Super Coach, System Performance Advisor, Super Change Agent)


Today more than ever, the technological, market, geopolitical, social and economic realities of contemporary life constitute unprecedented levels of stress for individuals and organizations in the Oil & Gas Industry.

For more and more of us the environment is increasingly “VUCA”:

Volatile

Uncertain

Complex

Ambiguous

A VUCA Future

© Copyright, 2015, Corpus Optima Inc. All Rights Reserved. 9

Charles Darwin1809-1882

“It is not the strongest of the

species that survives, nor the

most intelligent…

…it is the one most

responsive to change.”

Surviving VUCA


Beak of the Finch


“The less effort, the

faster and more

powerful you will

be.” Bruce Lee

What is True North?

UnderstandingSUPERPERFORMANCE


What is Superperformance?

•Superperformance is operationally defined as peer outperformance sustained over time.


Systems Knowledge

Variation Psychology

Deming Profound Knowledge


The Superperformance Formula

P C SP


8 Simple Rules1. Process x Culture = Superperformance.

Superperformers leverage the unlimited potential in this core interaction.2. Superperformers superperform over time.

Superperformance is a second-order steady state sustained over time.3. The paradigm shift of Superperformance is from machine to organism.

Organizations are living, complex adaptive systems, not machines.4. Superperformance is created by super management and super leadership.

In superperforming organizations, management and leadership act as the left and right brain of

the organization.5. Superperformers transform flow.

Process optimization is flow optimization.6. Superperformers unleash passion.

Culture optimization is liberating the superhero inside every person.7. Superperformance requires metamorphosis.

The shift to Superperformance requires a critical phase transition, trading old paradigms and

habits for new paradigms and habits.8. Superperformers oscillate to continue superperforming.

Because they are polar-complements, process and culture live in natural tension, eternally

shifting back and forth between two poles.


10 Superperformers


Impact of Superperformance

S&P 500 SP FUND

$288K

$1.4MM

20 Year Performance

of $20,000 Invested

in S&P 500 vs. Super

Fund.

Source: Morningstar and Aim

Investments, Superperformance,

2005



Triple Braid of Superperformance

Servant Leadership

Systems Thinking

Transformation

• Serve First

• Grow Others

• See the System

• Improve the System

• Revolutionize Improvement

• Unleash Spirit


Polar Complementarity


WHO CAN BE SUPER?

ThePATTERN


The Pattern

“… One day this will be

the common knowledge

of school children.”

Niels Bohr

(on particle-wave duality)


“Contraria sunt Complementa.”- from Bohr Family Coat of Arms

Opposites are Complements


SWEET SPOT

ORDER

CHAOS

EDGE OF CHAOS



Process x Culture

X


Process x Culture

Tra

nsfo

rmatio

n


Polar-Complementary Method


Process

Culture

Polar-Complementary Method


SWEET SPOT

ORDER

CHAOS

EDGE OF CHAOS

Polar-complementarity is “Tacking”

PROCESS

CULTURE


Polar-Complements


“Tacking”

What is Supeperformance Telling Us?


SWEET SPOT

ORDER

CHAOS

EDGE OF CHAOS


Electromagnetism


Faraday’s Electromagnetism

“I was at first almost frightened when I saw such

mathematical force made to bear upon the subject, and

then wondered to see that the subject stood it so well.”

• Michael Faraday, Letter to James Clerk Maxell (25 March 1857),

commenting on Maxwell's paper titled "On Faraday's Lines of Force”


Bohr’s Particle-Wave Duality


The Pattern in Biology

“ . . . My mouth fell open and my

heart began to race.”- James Watson, Nobel Prize for

Discovery of DNA Molecule, about his

reaction at first sight of Photo 51


Structure of DNA Molecule

Double Helix with

Complementary

Bases


Opposite Directions

Double Helix with Complementary Bases


Eastern

“Seeking Harmony”



“The opposite of a correct statement is a false statement. But the opposite of a profound truth may well be another profound truth.”

Niels Bohr, PhysicistFather of Quantum MechanicsOn the Complementarity Principle

HOWSERVANT LEADERSHIP

DRIVESSUPERPERFORMANCE


Superperforming CEO

15 Distinctions

Liberating the Promise

Within


Who are the People at the Top?


The Servant Leadership Revolution

Google N-GRAM VIEWER


Servant Leadership Companies“A Growing CHORUS”


Background: Conscious Capitalism Movement

“Triple Bottom Line”

• People

• Planet

• Profit


Servant Leadership by Greenleaf

“The servant-leader is servant first… It begins

with the natural feeling that one wants to serve,

to serve first. Then conscious choice brings one

to aspire to lead. That person is sharply different

from one who is leader first, perhaps because of

the need to assuage an unusual power drive or

to acquire material possessions…The leader-first

and the servant-first are two extreme types.”


Servant Leadership by Greenleaf

“The difference manifests itself in the care taken

by the servant-first to make sure that other

people’s highest priority needs are being served.

The best test, and difficult to administer, is: Do

those served grow as persons? Do they, while

being served, become healthier, wiser, freer,

more autonomous, more likely themselves to

become servants? ”

Summation


“Manage Process, Lead People.”

Quantum Mechanics of Superperformance


How Process Occurs


How Culture Occurs


Superperformance Points to Something New


They Complete Each Other

The New Management Science is not a Management Science alone, but a Leadership-Management Science

Management Leadership

Together!


“What to Do”

Liberate

(Spirit)

“The New Biophysics”

Control

(Work)


“It will not suffice to learn all about the

present style of management. One could

learn all there is to know about ice, but

know nothing about water.”

W. Edwards Deming

Implications


System Flow

Linear

Performance of Processes and Systems

Predictability Emphasized

Control-Driven (Statistical, Homeostatic)

Biological Organization


Intangible

Nonlinear

Inspiration and Involvement of People

Interactions and Relationships

Influence-Driven

Emergent

Self-Organizing

Complex Adaptive Organization


Best of the Best

+ -Average

+ +Super!

- -Mediocre

- +Average

Process

Culture


Implications

• It Has Become a Long Game

• Superperformance Should be the Target

• VUCA is the New Normal

• The New Management Science is a Life Science

•The New Finch is Optimization


True North: 9 Things to Do

1. Step into Super Reality (Play the Long Game)

2. Adopt and Distribute Servant Leadership

3. Embrace Agility, Super Focus, Simple Rules, Clarity

4. Move from Machine to Organism View

5. Institute Happiness

6. Institute Systems Thinking (Operations Excellence)

7. Keep Your Equanimity

8. Bring Your Passion to the Game (Lace Up Your Sneakers)

Thank You!

Dave [email protected]: daveguerra

mailto:[email protected]

For a free electronic version of Superperformance and The Superperforming CEO go to:

http://corpusoptima.com/about/iiapassword: superauditgood through 9/26/2015

http://corpusoptima.com/about/iia

Coaching, Education, and Transformation Services … Servant...Dave Guerra Fleming’s in The...

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