Legal Primer for Formation - New Co-ops Start Here | Food Co-op
Co-production Primer
-
Upload
satsuko-vanantwerp -
Category
Business
-
view
92 -
download
0
description
Transcript of Co-production Primer
Co-production means delivering public services in an equal and reciprocal relationship between professionals, people using services, their families and their neighbours. Where activities are co-produced in this way, both services and neighbourhoods become far more effective agents of change.
CO-PRODUCTION
Designing & delivering services in partnership with
citizens and professionals
WHAT IS IT?Co-production is an approach to designing & delivering public services that values professional training & lived experience equally
WHAT’S IN IT FOR ME?Governments save money, both immediately and preventatively
Frontline service providers & civil servants are enabled to use their expertise to develop customized solutions, increasing their impact
Citizens experience improved service outcomes and are valuable partners in the delivery of their own care
Designers create holistic services that are user-centric, responsive to on the ground realities, efficient and encourage well-being
“ ”
COERCING
CONSULTING
INFORMING
EDUCATING
ENGAGING
CO-DESIGNING
CO-PRODUCING
LADDER OF PARTICIPATION
DOING
TO
DOING
FO
R
DOING
WIT
H
IS YOUR SERVICE CO-PRODUCED?1. An asset-based approach: Does your service
acknowledge and celebrate the assets of users and the community, rather than focussing on deficits?
2. Working on capabilities: Does your service build the skills of those involved?
3. Developing mutuality: Does your service broker a true partnership and shared responsibility between professionals and users?
4. Growing networks: Does your service support, connect with, learn with, and reflect with individuals other than the usual suspects? Does your service provide forums for users and professionals to connect and share expertise?
5. Blurring roles: Are professionals and users of services viewed as crucial to delivery?
6. Acting as catalysts: Does your service provide professionals with the opportunity to act as coaches and facilitators to service users?
Source: new economics foundation
While many service providers strive to consult with and engage users in service design, co-production goes a step further by ensuring users are an integral part of service delivery.
Source: new economics foundation
—Nesta & nef, The Challenge of Co-Production, 2010
CO-PRODUCTION BLENDS BEST PRACTICES:• community resilience • network and field building• well-being and happiness research• asset-based community development
Responsible for design of service
Professionals as sole service planner
Professionals and users/communities as co-planners
No professional input into service planning
Responsible for delivery of service
Professionals as sole service deliverers
Traditional professional service provision
Professional service provision but users/communities involved in planning and design
Professionals as sole service deliverers
Professionals and users/communities as co-deliverers
Users co-deliver professionally designed services
Full co-production
User/community deliver services with little professional input
Users/communities as sole deliverers
User/community deliver professionally planned services
User/community deliver co-planned or co-designed services
Self-organised community provision
Source: The Challenge of Co-Production, 2010
Co-production emphasizes that people who use services have assets that can help improve those services rather than simply having needs which must be met. “
TABLE > User and Professional Roles in the Design and Delivery of Services
Designers have long embraced co-design and user-centred design; however, it is less common to incorporate end users in the ongoing delivery of the service—that is, for the end users to be co-deliverers alongside the professionals.
FAQWhen does it work? Public services that traditionally have long-term relationships with citizens, such as caregiving, health care, justice and education, make particularly good candidates for co-production re-design.Is this downloading services onto citizens and communities? This approach is about listening to citizens and working together with them to create better outcomes. The co-delivery aspect distinguishes it from self-organized approaches, emphasizing that both professionals and citizens are crucial for the services to work.Is this really an innovation? Co-production blends best practices from a number of longstanding approaches, including asset-based community development, citizen engagement and network theory among others. It provides a language and framework that helps guide and assess the work that many services are already attempting to do.
EXAMPLES OF CO-PRODUCTIONRUSHEY GREEN TIME BANK
A time-banking community where residents use time as a currency fo exchange for services. An hour spent helping someone entitles you to an hour of someone else’s help in return. In time-banking models, all tasks have equal value - an hour spent helping someone with computer skills is worth the same as an hour spent keeping an isolated person company, walking a dog or helping someone fill out a form. The model emphasizes that everyone has something to offer and uncovers hidden assets within communities.
MEREVALE HOUSE
A nursing home where there are no ‘staff rooms’ or rules and restrictions for residents. Employees and residents share roles and responsibilities; the lines between the two are blurred. Residents spend their daily lives working and living as contributing members of the Merevale community, leading to improved self-confidence and quality of life.
FAMILY BY FAMILY
This program connects families who are going through tough times with families who have struggled and come out the other side. Through spending time with another family who has ‘been there, done that,’ families experience new and different ways of dealing with challenges. Professionals play an indirect role in motivating, prompting and problem-solving with family pairs, rather than assessing, diagnosing or directing change.
YOUTH COURTS OF THE DISTRICT OF COLUMBIA
An alternative sentencing program in which first-time juvenile offenders are judged by a jury of their peers - all of whom are previous offenders. Youth jury members investigate what led to the arrest and what activities and situations may have contributed to the problem. This approach gets to the root cause of criminal behaviour and effectively reduces recidivism.
”
This resource was developed by SiG NationalSiG is a collaborative initiative seeking to address Canada’s social and ecological challenges by creating a culture of continuous social innovation. The collaboration is comprised of: The J.W. McConnell Family Foundation, MaRS Discovery District, SiG West and the University of Waterloo’s Institute for Social Innovation and Resilience. For more information visit www.sigeneration.ca or contact: [email protected]
—Catherine Needham and Sarah Carr, Co-production: An emerging evidence base for adult social care transformation, 2012
CO-PRODUCTION GRID
Version 1: March 2014