CMTS billing & Accounting - mptender.bsnl.co.in

E2-E3

Finance

CMTS BILLING & ACCOUNTING

For internal circulation of BSNL only

Welcome

• This is a presentation for the E2-E3(Finance)

• Module for the Topic: CMTS BILLING & ACCOUNTING

• Eligibility: Those who have got the Upgradation from

E2to E3

• This presentation is last updated on 15-3-2011.

• You can also visit the Digital library of BSNL to see this

topic.


GSM Network Architecture

1. Mobile stations----MS

2. Base station subsystems—BSS

3. Network switching system—NSS

4. Operation and maintenance Sub.sys-OMS

5. Enhanced services Sub-sys—ESS

6. Billing& Customer care system---B&CCS


Functions of B&CCS

• Collection of CDRs from MSCs• Distribution of CDRs to various applications• Provide effective& efficient Customer service• Accurate invoicing of all calls timely• Discounting schemes to subs.• Support differential tariff• CC for service request & bill enquiry• Invoice calculation, formatting & despatch• Provisioning of both pre-paid and post paid• No. inventory and SIM management• Accounting of payment & receivables• Roaming support & billing in TAP format• Flexible and customer bill preparation


Mobile local calls


Mobile roaming calls


Mobile Network

• GSM Cellular network includes a state of art billing and customer care system.

• Network is identified as local access in the entire licensed area.

• The bills have different elements like airtime charges, roaming charges, messaging charges, and VAS charges etc

• The concept of prepaid and post paid and dealer/distributor network.


Mobile network hardware

• It consists of Zonal billing & customer care system (BCCS) catering to more than one licensed service area.

• CSR terminal are located in different locations across the circle.

• CSR terminal cab be networked thro’ LAN.• These terminals have the capacity to interact

with BCCS to provide new lines, billing, collection and trouble shooting.


• Access to CSR terminals is controlled by defining the roles of each terminal and the level of officers manning it.

• Front level CSR—feeding data, creation of account, duplicate bills, trouble shooting.

• Higher level CSR—service provisioning, activation, billing etc.

• Unlike L/L, all functions are integrated in a single system using common database.

• Network access to BCCS from CSR.


Activities and responsibility centre

Salient features of BCCS and CSR:

• Online creation of account and support for

parent-child account relationship.

• On-line suspension, withdrawal of service

including associated VAS.

• Complaint management

• Role of CSC and CSR:

• To provide excellent visibility for MS


• To serve as a direct sales outlet of BSNL

• To market the product and service

• To facilitate market intervention and to regulate

the channel partners.

• To play a vital role in brand building exercise.

• CSR will address to the primary need of the

customers


CSR location and functions

• Basic level CSR to be located in CSC• Higher level CSR –in SSA HQ• CSR functionalities: Commercial and CC• Receipt of application, feeding, activation

prepaid and post paid, verification of credit limit, customer query

• Tariff and billing: Printing of bills, duplicate bills, correction & additions/ alterations, receipt of payments, watching of non –payments, disconnection, reconnection, o/s pursuit, accounting statements etc


• Commercial procedures:

• Registration by BSNL outlet

• Registration by channel partners

• Collection of money and issue receipt

• Dealers to deposit money on the same day

(collected upto 1200 hours)

• Reconciliation of amount collected and account

activated.


• Activation to be done on the same day

• Process of post verification of customers is

essential

• Existing BSNL customer-Identity and credibility

verified from the records

• Collection of security deposit

• Fixing of credit limit: Individual=1*SD

• Business=2*SD, Corporate=3*SD


Billing

• Monthly bills are issued. Interim bills are also issued for high usage linking credit.

• Bills are generated taking CDR upto 0000 hours on 1st of each month by ZBC.

• Bills are printed at SSA/ Circle as the case may be.

• After sample checking by AO/TR the bills are dispatched.

• Time limit—48 hrs from printing


• 1st SMS about bill dispatch ,bill amount and due

date for payment (15th of each month) issued by

5th by AO/MR

• 2nd SMS on 18th day bout non-payment

• 3rd SMS before O/G barring (21st)

• 4th SMS before I/C barring (26th)

• IVRS


Collection of bills

• Cash and cheque payments: CSCs, authorised banks and POs upto pay by date.

• CDM, Drop boxes, Dealers, Internet, Credit cards, ATMs, ECS and by post.

• AO (cash) to send the daily list to CSR and AO (CMTS) for validation and updating the customers records.

• Barring as per schedule.


• Personal visit by official to the defaulters’

premises within 15 days if O/S > Rs.10K

• L/L procedure for pursuit and write off.

• CAO/CMTS, ZBC shall generate monthly

accounting statements and remit to CO by 10th

of ensuing month.

• Separate collection and remittance accounts for

MS maintained by AO (cash)


Outstanding pursuit

The write off policy for liquidation of irrecoverable

dues of closed connections CMTS vide 2-

55/2004/TR-CMTS/BSNL, dated 31.01.2006

O/G barring due on 21st day and I/C barring on

26th day from the date of issue of bills .

After 15 days of I/C barring circle office(CMTS) will

send a list of o/s cases where the o/s > deposits

to all SSAs.

SSAs will issue defaulter notices.For internal circulation of BSNL only

Outstanding pursuit

On permanent closure, CMTS circle will

regularize the accounts.

And monthly consolidated O/s list under 3 slabs

i. <= Rs. 250, ii. Rs. 251 to Rs. 5000 iii. >Rs.5 000

Individual files are to be maintained by SSA

in r/o Category iii

The preliminary reports of TRI/recovery agent

will be linked to the defaulter.


Write off

Before finally recommending write off the reportsof revenue authorities to be obtained.

The reports of revenue and police authoritiesshould be obtained in r/o O/s more than Rs.50Kper account.

Head of circle can dispense with the revenuereport in r/o O/s between 2 lakhs and SSA heads5k to 20K in consultation with IFA subject to thefollowing conditions


Write off

HPC should satisfy it self that despite best efforts the

reports from revenue and police could not be obtained in

reasonable time

Whereabouts of the defaulter could not be verified and

confirmed by two different officials.

The locating the defaulter thro’ IT and ST authorities

was unsuccessful.


Write off

The IFAs of the SSA can dispense with the above

reports for O/s between Rs.250 to 5000.

Where there is incorrect reports about the

defaulter by the departmental officials the report of

the police/revenue should be obtained.

The IFA can dispense with the report of TRI with

r/o O/s < 250 and the O/s > 6 months old


Power delegated to Financial powers

Circle Telecom Board Rs.5 lakh in each case

CGM Rs.2 lakh in each case

i.PGM/GM

ii. PGM(CMTS), GM (CMTS)

Rs. 1 lakh in each case

Rs. 1 lakh in each case

TDM Rs.20K in each case

DGM(TR), DGM(F) Rs. 20K in each case

TDE Rs.10K in each case

CAO(CMTS) Rs.10K in each case


S.No Unit Designation HPC Liquidation board

1. Telecom

Circle

a. Chairman

b. Members

c. Secretary

PGM/GM/TDM/TDE

DGM(TR)/DGM(F)

DE(OD)

DE (Vig) /SDE (Vig)

AO (CMTS)

DGM(TR)/DGM(F)

DE (od)

CAO(CMTS)

SDE (Vig)

AO (CMTS)

2. Metro

circles

a. Chairman

b. Members

c. Secretary

PGM/GM-CMTS

DGM(TR)/DGM(F)

DE (OD)

DE (Vig) /SDE (Vig)

AO(TR)

DGM(TR)/DGM(F)

DE (OD)

CAO(TR)

SDE (Vig)

AO(TR)


Functions of HPC

• Will review cases beyond the scope of LBM

• To review conduct of LBM regularly

• Whether disconnections made properly

• Will examine the possibility of recovery thro’ legal/

civil suit

• Will recommend write-off in deserving cases


Prepaid services

• IN platform is used• RC is done thro’ RC coupons of money value,

which is treated at par with cash.• Each printed coupon will have unique No.• Printing will be at the IN platform of each zone or

circle if security aspects permit• Due to large distribution points, System

managers of IN or NSS will deal with each circle as a unit.


• NSS maintains complete physical records of

printing and distribution with a copy to AO

(CMTS)

• All CSRs will send daily sales information to AO

(Cash) of SSA, who will consolidate for whole

SSA and send to AO(CMTS)

• Distributors shall be issued cards as per

demand on full payment of value of the card.


• They shall submit the sales particulars as mandated by statutory requirements duly endorsed by BSNL to the designated officer.

• Gift cards shall be accounted as marketing expenses on intimation by the marketing wing thro’ JS by AO/CMTS.

• Qtly Audit of card generation and Stock of RCC, hand sets, SIM cards etc.


Accounting

• Segment Reporting---AS-17 of ICAI

• Conditions: Turnover > Rs.50 Crores and more

than one business segment.

• CMTS– a distinct operational segment

• Separate set of accounts for each licensed

service area.

• Circle TB by AO(CMTS) by collecting schedules

from SSAs


Accounting

• A/C at CMTS on receipt of CR sch.• Dr 4130 906-910• Cr 4310122—Activation• 4310126—RCC• 4110100—SD-CMTS• 4110202—Basic GSM Dp• 4191203—ISD Dep.• 4191204—STD Dep.• 4191501—SD from Sub.• 4110900—ST rec.


Accounting

• On receipt of Dr. sch, following JS is accounted:• Dr 4711200—Sty• 4711000—Conveyance• 4711100—Printing• 4711800—Genl.Exp• 4712100—Meeting Exp• 4710901—TA-Inland• 4712801—Advt• 4711300---Postal Exp

• CR 4192 801-802-803


Accounting

• Prepaid and RCC sold by CSRs of GSM:• Direct booking in Collection/bank book• 4310122—Activation fee• 4310126—RCC• 4192300—ST payable• Paying commission to Distributors• Dr 4712201—Commission• Cr 4310122—Activation fee• Paying ST to CE dept• Dr 4192300


Accounting

• Collection of initial amount by CSR:

• Direct credit in the Collection/ bank book

• Cr 4191201—Regn

• 4191202—Basic GSM Deposit

• 4191203—ISD Dep.

• 4191204—STD dep.

• 4310222—Activation fee

• Surcharge due and recoverable

• Dr 4110200 SD-S/C

• Cr 4310400 SC on delayed payment

IR Charges

• Circular No.34 dated 25/4/05

• WB circle will account for all revenue and expenses of

TAP OUT file. Other circles to give data only.

• TAP OUT file: Sub of foreign operators using BSNL

Network for international roaming

• TAP IN file: BSNL sub. using Foreign operators network

for IR

• TAP OUT Revenue: 4310227

• Exp: 4713211

• TAP IN revenue: 4310228—O/G IR-BSNL

• 4310229—S/C IR

• TAP IN Exp: 4713212---Payable-Other SP

• 4713213—S/C

• Direct Exp 4713214

• IR platform in BSNL thro’ Spice Commn Pvt ltd

(Spice –punjab)


CMTS billing & Accounting - mptender.bsnl.co.in

Documents

Transcript of CMTS billing & Accounting - mptender.bsnl.co.in