Brenda InmanSt. Jude Medical

Why was SJM looking for a Why was SJM looking for a Content Management Content Management System?System?• Increased workload• NO increase in head count• FrameMaker had been pushed to its limits with

conditional text to achieve a pseudo “single-source” environment

• Increased pace of manual releases to the point that 2+ writers were working on versions of essentially the same manual

• Enormous DTP costs of localized manuals($10 per page just for DTP work)

How did SJM choose a How did SJM choose a Content Management Content Management System?System?• Key Questions

• What does a CMS mean to us?• Would a CMS solve our current challenges?• Would migrating to a CMS be more trouble than it was worth?

• Genesis Methodology• Plan / Analyze / Design / Develop / Implement

• Why Author-it?• Cost• Satisfied our needs• Minimal customization

Author-it OverviewAuthor-it Overview What is Author-it?

• A content management system• An authoring tool• Localization coordination tool• A single-source publishing tool

Author-it OverviewAuthor-it OverviewAuthor-it Components•Core - The authoring tool•Import - Import existing/legacy content from a variety of sources such as MS Word, Rich Text, FrameMaker, WinHelp, RoboHelp, HTML Help, HTML, and XML•Localization Manager - Manage updates to the language libraries and create translation jobs•Author-it Live - Web-based Author-it for authoring with limited functionality

Benefits of Author-itBenefits of Author-itAuthoring

• Which files are the most current files?• Who worked on the most current files?• What should be included in this manual?• Enables better collaboration• Ease the time and effort it takes to make “global” changes• Allows for a more consistent message across manuals

Localization• Reduce effort• Reduce time• Reduce cost

Author-it ImplementationAuthor-it ImplementationInstallation of Hardware & Software

• SQL Server - Production database AND development database• Citrix Access to Author-it - Citrix is a web-based system that

centralizes applications for remote access to applications• Desktop Application• Share Server - A server location for shared templates,

language libraries, and additional supporting pieces for publishing

Author-it ImplementationAuthor-it ImplementationDevelop Templates

• Customize templates to fit the SJM Corporate style guide and specific language requirements

Author-it ImplementationAuthor-it ImplementationPilot Project• Xxx languages• Xxx localization vendors• Describe workflow

Author-it ImplementationAuthor-it ImplementationDevelop SJM Process & Procedures

• Document the process that makes Author-it work to meet SJM requirements

• Administrator• Writer• Localization• Template Developer

Author-it: Where are we Author-it: Where are we now?now?Publish for print (Word > PDF)

• Automation is still needed to format tables and graphics properly for page size

Publish for HTML• SJM requires “old style” HTML (v1.0) – NO cascading style

sheet (CSS)• Author-it produces “current day” HTML (v5.0?) – uses CSS• SJM utilizes a script to strip out CSS references and imbed

formatting information from CSS directly into HTML code